Lost Digital Copy Movie

I bought the Family Guy Blue Harvest DVD and it came with a digital copy for my iPod. When I went to download it everything went smoothly until all of the sudden, iTunes crashed. When I loaded it again, it didn't continue downloading, it wasn't under my movie section, and it says I already used the code. Is there any way to get it back? Thanks.

Look for a folder called "Downloads" in your iTunes Music folder. If there is such a folder, look for files that would be the partial download and delete those, so that the download starts over from the beginning. Then try again using the "Check for Purchases" command under the iTunes Store menu.
If that doesn't work, contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.
Hope this helps.

Similar Messages

  • Is there any way to add a digital copy movie to an iPhone without syncing with my iTunes library? I use iCloud to sync, not iTunes. So when I go to sync movies, it deletes the other ones I already have loaded on the iPhone. Thanks.

    Is there any way to add a digital copy movie to an iPhone without syncing with my iTunes library? I use iCloud to sync, not iTunes. So when I go to sync movies, it deletes the other ones I already have loaded on the iPhone. Thanks.

    or is there a way to upload the digital copy to store in my iCloud account?

  • Trouble watching digital copy movie in iTunes

    I transferred a digital copy movie to iTunes. When I try to play the movie on my new MacBook Pro, I get a message, "This movie cannot be played on this computer." I was able to transfer and watch a different digital copy movie. Help!!

    Okay, but being "checked and highlighted" does not cause media to sync.
    Do you manually manage the content on the device or use the sync feature as designed?
    If manually managing the content, can you "drag and drop" the media onto the device?
    If syncing, go to the Movies (or video) tab and select the video there, then sync.
    Does it work now?

  • TS3274 Digital copied movies downloaded on my iPad skip when playing movie

    I downloaded movie from digital copy and movie stops and starts playing during entire movie.

    Downloaded and synced films and tv shows should be in the Videos app (iTunes on the iPad is just the iTunes store) :

  • Fox digital copy movie won't import into Itunes.

    I have Itunes version 11.0.2 and I am trying to import a Fox digital copy of a movie into Itunes, however every time I double click to import I receive the error message that it "requires Itunes version 7.6.2 or newer" and requests that I update Itunes.  Is there a way to import using digital copy (I own the disk and have the serial number for transfer) or is the only way to do this to rip the dvd the old fashioned way?  I wanted to use digital copy for convenience but, if it won't work I can use the other method.

    Ah, found out that I should not use the pop up window from the disc.  Instead, opened Itunes, selected the movie disc, entered the code to redeem and then it copied the movie.

  • Help - cannot find digital copy movie on iPad for flight tomorrow

    Ok.  I'm not apple intelligent... But I do OK.  Flying with my 2, 3 year old and 5 month old alone....  I purchased the blu-ray combo pack today of despicable me for the kids tomorrow on the plane!  I only have my iPad.... So I downloaded iTunes onto my parents computer, authorized it, loaded the digital copy into iTunes (shows up and plays from computer) and synced without problems....so I thought.  I cannot find the movie anywhere on my ipad2 tho!  I can only find options for songs and some TV programs we have from iTunes.  The only videos in the Video option are music videos that came with a CD purchase.  HELP QUICK PLEASE!  The insert with the movie says it is compatible with iTunes and Apple devices/mobile devices?

    Ok.  Only music videos shows up on the videos options.  I tap all around and no other options.  I looked in advanced options and the iPad/iPod option is greyed out. 
    Think my iPad synced to my computer.... So for me to sync my computer to my iPad (as in just the movie...) it will erase everything?  I feel like I should be ale to drag it over, but I get a red no circle when I try that......

  • HT1539 Lost Digital Copy Code

    Hey!
    So i somehow managed to lose the digital copy code for a movie i bought.
    Is there anyway to recover this somehow?
    Thanks for your help!
    -Alex

    If you're referring to the code that comes with a DVD or Blu-Ray disk, you'll need to contact customer support for the movie studio that released the disk and ask them if there's anything they can do for you.
    Regards.

  • All my downloaded(digital copy) movies will no longer play in itunes, i get a black screen, and no sound, but the time keeps going. how can i fix this?

    All my downloaded (digital copies from dvds) won't play in itunes. I get a black screen and no sound, but the time keeps moving. How do i fix this?

    Hi 22chill,
    I recommend that we delete and re-download the movie from your purchase history:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks,
    Matt M.

  • Can you upgrade digital copy movies to HD?

    I downloaded the Blu Ray Extended Edition of Lord of the Rings in January and put the digital copies on my computer. SD was all that was available. However, I checked today and HD is now available for purchase, and I'd REALLY love to have it on HD for my new MacBook Pro with Retina display. Is there a way to upgrade to HDwithout having to purchase the whole thing again??

    At this time, no you cannot.  Mostly it's due to the MPAA not allowing Apple to do it.  If you purchased the SD version, that's all you get.  While they are able to give you the SD version free with the HD version as part of their agreement with the MPAA, they still cannot let you upgrade an SD only purchase.
    I know how you feel though, I have a few movies I bought in SD because I wanted them but no HD was available at the time unless I got the Blu-ray disc and I don't have a Blu-ray player.  Now, one of the 3 is available in HD on iTunes, the other two are completely gone (although since I purchased them, I can still redownload them).  I would love to not only see the two movies return, but for them to return in HD and allow me to upgrade without having to completely rebuy them!!!
    Now, you say you were at one time able to download HD versions of shows you no longer can,  then that should mean you purchased the HD version.  IF you did, then when you go into your purchased tab, be sure that "Download in HD" is checked, and double check your settings in Preferences --> Store to select whether you want 720p or 1080p (not everything is available in 1080p, but if it is, you should be able to download it).
    If you are absolutely sure you purchased the HD versions but are unable to download them, then you will need to contact Apple directly so they can have a look at your account and compare your purchase receipts.
    Message was edited by: AbsolutGrndZer0

  • 4 digital copy movies and it says my ipad will not play because the format is not supported by my ipad but i just had rio on it and it played just fine please help

    Hello i have a issue i have a i pad gen 1 and tryed to put some more movies on there 4 more the new fast five,x man,another x man and unstopable and it says my i pad will not support this format but i had Reo on there and it worked just fine and i tryed the advance options trying to make a new i pad but its grey so please help me out

    iOS devices cannot play every format that can be played on other devices. You can convert unsupported formats to a supported format for import to your iOS device.
    Here's one solution to use if you're ripping DVDs:
    http://www.ipadvideoconverter.com/
    Here's a little guide on the use of periods at the ends of sentences:
    http://en.wikipedia.org/wiki/Full_stop

  • HT1539 I want to put a 'Digital Copy' movie (which is already on my account) to my laptop. Is there any way to re-download it without the code?

    Can anyone help?

    Up until quite recently all media purchases through iTunes were on a one time only download. This is gradually changing however in most regions movies are not yet available for repeat download and even in the US some distibutors have yet to release some or all of their content. Download codes are issued for one time use, so even if you had the code you would not be able to reuse it. You would have been reminded to back up the movie once downloaded unless you chose to suppress such warnings. It may be that as the new scheme is rolled out to more content that your movie will, at some point, become eligible and appear in your purchase history for download from the cloud.
    You could also try contacting the iTunes Store support staff to see if they can reissue the content, but it may not be within their power and they are certainly under no obligation to do so.
    tt2

  • I have a digital copy movie on my computer and want to copy it to my ipod but it says computer is not allowed. What does it mean?

    any answers

    Hello Mettefromswe,
    It sounds like you are trying to move your iTunes Library from one computer to another.  I recommend following the steps in the article below to transfer your library from your previous computer to your new computer:
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Digital Copy no longer showing in purchased movies

    Hello,
    Last September I redeemed the Digital Copy code that came with the bluray of Star Trek: Into Darkness.  The movie downloaded and was also available on all of my devices via iCloud.  It has been in my purchased movie section of iTunes until recently, when it just disappeared.  Other movies I have redeemed via Digital Copy are still showing up.  I have been in touch with iTunes Store support chat and they said that they do not support Digital Copy movies even after they have been redeemed (obviously that was very surprising to me since it is technically an iTunes purchase, but just prepaid).  Does anyone have any ideas how I can restore this Digital Copy movie to my account?
    Thanks.

    It's possible that the distributor isn't allowing redownloading for that film - from iTunes in the Cloud, iTunes Match, and iTunes Radio availability :
    1Some previously purchased movies may not be available in iTunes in the Cloud.
    You can view the purchase history on your account (which should show the film if was redeemed on that account, my digital redemptions show on mine) by logging into it via the Store > View Account menu option on your computer's iTunes, on your account's screen there will be a 'Purchase History' section with a 'see all' link to its right - unfortunately it's not searchable.

  • HT1539 can i add my digital copy to itunes with out using the disk? my netbook does not have a disk drive and i want to add my movie to my ipod can i do it with out the use of the disk and just the code?

    Can I add my digital copy movie to my iTunes with out using the disk, my gateway laptop/netbook does not have a disk drive I have the unused code and everything, I just can't stuck the movie into the computer itself and my desktop computer has no internet on it. Is there a way to add my movie to my iPod touch 2nd generation tuning 4.2.1

    Hiya!
    It depends on what kind of digital copy you have.  This article goes ino details regarding the two types, and depending on the type you have, you may or may not need the DVD to redeem the code.
    Transferring video from DVDs with iTunes digital content
    http://support.apple.com/kb/HT1539
    I hope this helps!  Best wishes and good luck!

  • Is Fox Digital Copy available in Sweden through iTunes?

    After being bouncing mails back and forth with Fox Digital Copy Support the last days and still not got any reply to the simple question "Is Fox Digital Copy movies available for iTunes users in Sweden" I thought I could as for any finding here.
    If you visit the Fox Digital Copy web-site http://www.foxdigitalcopy.com/ and check US, UK and Australian they all say that iTunes and Apple devices are supported. If you go to Swedish, Danish, Finnish or Norwegian - only Windows-based devices are supported.
    I have sent screen-shots to Fox Support from their own web-site and specifically asked if *Apple-based devices in Sweden are supported*, but they still suggest I should go back to the place I bought the BluRay containing the Digital Copy disk and ask for a replacement. If the replacement disk does not work they suggest I should replace my optical device... (the drive rips disks file and isn't running modified firmware or anything else):
    +Yes digital copy works with iTunes works outside of the U.S, there may be an incompatibility with the disc and your optical device, or the disc may be faulty, if possible we recommend that you return the copy to place of purchase for an exchange.
    FOX Digital Copy Support+
    The problem I have is that when I insert the disk iTunes does not recognize it nor asks for the serial-number. I have tried the suggestions from http://support.apple.com/kb/HT1539?viewlocale=en_US without any luck...
    Any clues?
    /msa

    Not supported in Sweden. Sorry for wasting bandwidth. Windows-based players are supported in Sweden, so I'll guess I have to by a Zune then....

Maybe you are looking for

  • Launching ERP (ECC 6.0) from CLM

    Hello, We have a requirement for a phase in our CLM roll out to create a link in a master agreement to launch ERP to view the contact in ME33k.  Has anyone done something similar in CLM? or is there any standard functionality to accomplish this.  I w

  • How to remove SUBSCRIPTION_DOWNLOAD from queue

    I was using patch management for little while, but decided to disable it. e3very five minutes the zman queue shows a subscription download F item. I cleared the queue, and re-activated patch managment and removed all configuratin entries, then disabl

  • Query in smartform

    Hi I need 2 copies of form to be printed when the program is executed. I have passed the value in the ouput_options-tdcopies. I get  two copies in my output. I have one condition that some content should be printed only in first copy and not in the s

  • Deploy custom templates in Office 2013

     Hi All, We have been using the backstage view of Office 2010 to deploy custom templates, as described in the TechNet article http://technet.microsoft.com/en-us/library/cc178976(v=office.14).aspx  We recently upgraded to Office 2013 and have not been

  • How to impdp when I do not have the source tablespace.

    I have a situation where a may not know what a client's source tablespace is. I only know the source schema. What I need to be able to do is import the data into another schema(that's easy with remap_schema). What i need impdp to do is to place the '