Lost email inbox messages

I recently had to contact my ISP due to a problem sending email. Their technical support person said I had to delete my account and recreate it which I did following their instructions. They did not tell me this would wipe out my inbox. Does Mail store the messages anywhere? Is there any way to get them back? I had alot of important emails that I need.
Thanks, Carla

It all depends on the type of account and how it was configured. For IMAP-type accounts, mail is stored on the server, and setting up the account again is all that’s needed to regain access to your mail.
If you deleted a POP account, however, then all your mail stored in that account’s mailboxes has certainly been wiped out, not just moved somewhere, and you were warned that this would happen by the following alert:
Remove Account
Are you sure you want to remove the <AccountType> account "<AccountName>"?
This will permanently delete the account setup information, mailboxes, and messages from your computer. Messages stored on the mail server will not be affected.
To prevent that from happening, you should have moved your mail to custom “On My Mac” mailboxes instead of leaving it in the account’s mailboxes.
If the POP account was configured to leave mail on the server for some time instead of removing it right away when downloaded, incoming mail that’s still on the server can be re-downloaded by setting up the account again, just like for IMAP accounts, but keep in mind that this would only work for received mail that has not yet been removed from the server.
If the messages are not on the server and you don’t have a backup (which you should have made before doing something like that), your only option in the case of Mail 2.x is to try to salvage as many deleted *.emlx files as possible with a data recovery tool such as Data Rescue II, TechTool Pro, or FileSalvage (the files to be recovered would be different in the case of Mail 1.x). Of these, the only one I know for sure that can currently recover deleted *.emlx files is FileSalvage. Stop using your computer right now if you want to try that, as anything you do with the computer may cause the deleted files to be overwritten.

Similar Messages

TS3899 Why cant i delete all my email inbox messages together?

Why cant i delete all my inbox email messages together?, I'm using my iPhone 5s, i can delete all my junk email messages together but not my inbox email messages, i have to individually tick each inbox message one at a time tick/delete, its extremely annoying, it doesn't make any sense, can anyone please explain why such an obviously much needed function has been left out for email inbox messages but included only for junk email messages?

There's no one from Apple here, thus no one here can answer your question. You can make suggestions to Apple using this:
http://www.apple.com/feedback/iphone.html

Re: HELP! URGENT! lost email messages!

had to shut down due to time constrictions, sorry for pushing the need for help, but I was desperate to recover vital lost messages. I tried everything suggested in the Mail help records and past discussion posts. At this point (next morning) my mail is still lost.
any suggestions will be appreciated.
ORIGINAL POST:
HELP! URGENT! lost email messages!
Posted: Jan 21, 2007 6:29 PM
I started, two days ago, receiving four of each message coming to me. I just looked at my accounts and saw two of my primary account (POP.ipa.net is the Incoming mail server), I'd never seen the second one before, so I deleted it.
Went to my (Mac Mail ver. 2.1) mail browser and all my inbox and sent and junk messages now show the same message: "The message from [email protected] concerning “Receipt for Your Payment to (account name)” has not been downloaded from the server. You need to take this account online in order to download it."
WHAT!!!!!!??????
I went to Apple discussions and found a problem similar from today and followed the advice there by David Gimeno:
"In the Finder, go to the ~/Library/Mail/POP-username@mailserver/ account folder, and look at the contents of INBOX.mbox and Sent Messages.mbox."
did this and found nothing under either .mbox folder ...
HELP!!! IMPORTANT MESSAGES ARE IN THE BALANCE!

If you deleted a POP account, then all your mail stored in that account’s mailboxes has been wiped out, not just moved somewhere, and you were warned that this would happen by the following alert:
Remove Account
Are you sure you want to remove the <AccountType> account "<AccountName>"?
This will permanently delete the account setup information, mailboxes, and messages from your computer. Messages stored on the mail server will not be affected.
To prevent that from happening, you should have moved your mail to custom “On My Mac” mailboxes instead of leaving it in the account’s mailboxes.
If the messages are not on the server, and you don’t have a backup, your only option in the case of Mail 2.x is to try to salvage as many deleted *.emlx files as possible with a data recovery tool such as Data Rescue II, TechTool Pro, or FileSalvage (the files to be recovered would be different in the case of Mail 1.x). Of these, the only one I know for sure that can currently recover deleted *.emlx files is FileSalvage. Stop using your computer right now if you want to try that, as anything you do with the computer may cause the deleted files to be overwritten. Actually, your anxiety may very well have already caused some of those messages to be irretrievably lost.
As to why you appear to have lost messages from the account that remains in Mail as well, note that for each account, Mail creates a folder within ~/Library/Mail/ whose name starts with the account type (POP, IMAP, Mac), followed by the account username and the incoming mail server. Deleting a mail account causes the corresponding account folder to be deleted as well.
You should never, ever, set up two accounts in Mail with the same Account Type, User Name, and Incoming Mail Server. Two such accounts would share the same account folder in the filesystem, and deleting one of them would cause the (shared) account folder to be deleted as well...

How can i link my E-mail with my iPad in a way that i can delete my messages from my email inbox server not from my iPad inbox only?

How can i link my E-mail with my iPad in a way that i can delete my messages from my email inbox server also not from my iPad inbox only?
Because when i delete emails from my iPad inbox, it will be deleted on my iPad only but when i check my email inbox server from the browser its not deleted!
So how can i set up this link so when i delete any email from my iPad it will be deleted from my email inbox server also?

Hi Pierrot10,
Insert your backup disc (or plug your external hd), then open Mail.
In the File menu, click *Import Mailboxes* and follow the steps for a *Mail for Mac OS X* transfer.
Navigate to your CD/DVD's or external HD's backup and hit "OK".
This should create a new "Imported" folder in Mail with all your old messages in it, that you can then rearrange as you wish, creating new mailboxes etc.
Axel

When I send a message using iMessage to a contact's email, the message (whether independent or to a group) is being delivered in their email inbox instead of their iMessage application.

When I send a message using iMessage to a contact's email, the message (whether independent or to a group) is being delivered in their email inbox instead of their iMessage application.
Is there any resolution to this issue?

Yes, they are registered for iMessage and IOS 5.0.1 update. A few days ago (10-12 days) the group messaging was working fine, but now the messages are being delivered to the email inox instead of iMessage app.

TS3899 I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month o

I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month old?

I upgraded to iOS 7 and I lost emails that were in my inbox - I used to see all emails that I did not delete, now I only have emails from the past month - how can I get the old, undeleted emails back? Or, at least, show email older than one month old?

I lost all of my folders on the "On MY Computer" section just below my gmail inbox. I am using Outlook for Mac 2011. Can I restore those lost emails and folders?

i lost all of my folders on the "On MY Computer" section just below my gmail inbox. I am using Outlook for Mac 2011. Can I restore those lost emails and folders?

Did you set up your phone to sync Contacts with iCloud? If not sure, you can log in to https://www.icloud.com and see if your contacts are there.

Unable to open email inbox or files. screen changed suddenly last night. got some message about patch not being applied. i have the patience of a gnat and have no clue how to fix this issue. HELP! in English

I'm running Mozilla-firefox on a Lenovo laptop. Last night the screen changed suddenly. brief alert about patch. unable to open email inbox to read/send emails. logged off thinking all would be right by morning. today, can access internet, google, etc, but unable to open email inbox. plus the listing of the various yahoo accts has changed the sequence order. please help. i depend on my email for my livelihood. i can read emails on my blackberry so the issue is not my internet provider.

In the patch 29, it is
function encode_attachment(str) {
var c, i, s = ''
for (i = 0; i < str.length; i++) {
switch (c = str.charAt(i)) {
case ' ':
case '#':
case '?':
case '%':
s += NN ? '_' : escape(c); break
default:
s += c
return s
NO issues seen, Able to open attachment which has space in the file name.

After installing Firefox I lost all inbox emails for outlook for 2014 and all older emails are red flagged.

I have now removed Firefox and named Outlook as my default browser. Still no emails for 2014. I am using Outlook 2010. Its odd that all the emails are now flagged. I am using Windows 7. I would really like to recover the lost emails.

Are you using the Outlook 2010 that comes as part of Microsoft Office 2010? You may want to try a forum that is more specific to that product, such as:
* http://windowssecrets.com/forums/forumdisplay.php/18-Microsoft-Outlook
* http://answers.microsoft.com/en-us/office/forum/outlook (requires a Microsoft account)

TB stopped retrieving new messages and trying to "reconfigure" my account to fix the problem, now I lost my old messages.

[4/15/14 edit #3] I posted the requested troubleshooting information and made a backup of Profiles using MozBackup, so my remaining problem is the presence of two Inboxes, both receiving messages, and my not being sure which one can safely be deleted nor how to safely delete it.
[4/14/14 edit #2] T'bird's Help taught me where my "Profiles" are stored but I found I had no backup of them. However, I now discover that I have TWO Inboxes - hadn't noticed that quirk before. Thankfully, one of them still contains all of my old messages! The Inbox that still has all of my old mail is listed as a subfolder under "Local Folders" and the Inbox that I thought was my only Inbox is listed as a subfolder under the top folder whose name is my email address. Both Inboxes are now retrieving my new mail. Does this mean I have somehow created two accounts? If so, how do I get rid of the account that uses the Inbox that does not have all my old mail in it? I don't want to get rid of the wrong account but I suspect the "right" one should be listed under my email address, not under "Local Folders". If anyone understands this mess that I've created, I'd really appreciate some advice so I don't make things worse. At least I've now learned what it is that I need to back up.
[4/14/14 edit #1] Following is a major update of the problem I described before (see below). I disabled the Mail Shield portion of my Free Avast antivirus software and discovered that TB was again able to retrieve my email. Then I re-enabled Avast to see if it blocked TB again. It did not. So, apparently simply turning Avast's Mail Shield off and then back on again seems to have fixed the problem. However, I'm now left with the consequences of my having tried to "reset" TB as I described below, namely the loss of a very large number of emails that were stored in my Inbox. So the remaining problem I'd like help with is how to recover those seemingly lost emails. If they remain on my hard drive, where did TB store them and what specific files should I look for? I do have a backup of some of my hard drive (but nothing under Program Files), but I need to know how to identify them, where to look, and how to get them back into my Inbox without deleting its current contents. I'd really like to also retain their original dates, if possible. I'm running 64-bit Windows 8.1. [end of 4/14/14 edit]
TB suddenly stopped downloading my mail today. After I click Get Mail, I can see at the bottom of the screen a very rapid succession of messages; first the "connected..." message, then "checking...", then "downloading 1 of 10...", then finally, "No messages to download" after downloading absolutely none of them. I also noticed that my list of mailboxes was missing the very first entry that showed my email address as the account name. Figuring something major must have been changed in my account configuration, I went through all the settings but saw no problems. Finally, I decided to try to re-establish my same account. That did place my email address again back at the top of the mailbox listings as my working account name but it also created a worse problem. There were now no messages in my inbox, I suppose because I must have created a new account using the same name as the old one, whereas before there were thousands of messages that I had saved for many years (since this is a business). Then when I clicked Get Mail, TB downloaded 383 messages that had not yet been deleted from the server, giving then all today's date (another loss since their original dates were important). But after it finished downloading all of them, clicking Get Mail still does not retrieve any messages past the time that it stopped retrieving them earlier today. Those newest messages remain on the server - but now there are 14 of them instead of 10. The same succession of TB messages appears at the bottom of the screen, but now it says "Downloading 1 of 14..." but still downloads none of them and ends with, "No messages to download". This sequence of messages will repeat as often as I try to retrieve mail but it can still count how many it is NOT downloading. Two questions: (1) Are the thousands of messages that were stored in my Inbox still stored somewhere on my computer and is there any way to recover them? (2) How can I get TB to start retrieving my current email again? I guess it's obvious that these are important problems to me and that I'm totally stumped. Many thanks in advance.

Sorry. Here is the Troubleshooting Info:
Application Basics
Name: Thunderbird
Version: 24.4.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder: C:\Users\Phil\AppData\Roaming\Thunderbird\Profiles\p8gz2q23.default
(Local drive)
Application Build ID: 20140316131045
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, Local Folders, (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, [email protected], (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, false
account5:
INCOMING: account5, [email protected], (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
Extensions
Check for Updates in Help Menu, 1.1, true, [email protected]
CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Remove Duplicate Messages (Alternate), 0.3.9, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
ViewAbout, 2.0.1, true, [email protected]
Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.4.0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 9bbfa749-eb91-4c2e-9a9a-d0e0146e393
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1397067237
places.history.expiration.transient_current_max_pages: 52770
places.history.expiration.transient_optimal_database_size: 85415034
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Vendor ID: 0x8086
Device ID: 0x2e22
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Driver Version: 8.15.10.2702
Driver Date: 3-11-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.16384)
ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
ISP is AT&T, anti-virus is (free) Avast, Windows firewall

Please help I lost all my messages from E71

I have a big problem with my NOKIA E71
This is the second time I lost all my messages and my Mail Box.
The story is : when I was chatting using MSN messenger on my E71
The connections failed many times so I restarted my E71, suddenly after restart
I did not find any messages or any emails in my Inbox and Mailbox , the second problem is the design of lock on E71 screen was changed to white circle form however before that it has a rectangular form.
Is the problem with the software or with my card memory because I used to save all my massages on memory card?
Please help me
Notice : I had upgraded my E71 software to the version 300.21.012 from
3 months ago.
thanks

My E71 also experienced the same problem. It lost all text messages, emails and some folders on the memory card. Will someone from Nokia please tell us what is happening.

Apple Mail Inbox - messages keep disappearing!

I've been searching and trying various tips from other similar discussions. Here's the deal...I switched from Entourage to Apple Mail about a year ago and imported all of my email folders and messages into Mail. Everything was setup via Gmail POP and I switched to IMAP a few months ago. Realizing that with IMAP I could now move all of my folders from "On My Mac" to "MyName" so that my folders and ALL emails would be visible in Gmail and on my iPhone, I made the move last week. Here's where the issues began.
Each time I moved a folder, everything EXCEPT notes in my Inbox would disappear until the folder was finished moving over. I got used to that and figured it was just Mail being lazy/tired/what have you. I finished moving all of my folders and emails around on Thursday and have STILL been having the Inbox issue. I've tried rebuilding my Inbox, but it only ever seems to work if I select all Mailboxes (Inbox, Drafts, Sent, Trash & Junk) and even then it only works sometimes. I can still see my inbox messages in Gmail and my iPhone, so thankfully they aren't lost.
I have tried repairing permissions, moving library/cache/mail and library/mail/envelope index to my desktop and rebooting. But what do I do after that? I have a feeling it may also be tied to my rules and have deleted both rules plists. Am I supposed to move the folder and files from desktop back to library after rebooting or do I have to reset my entire mail and my 100s of thousands of message??

Have you tried changing the location of the mail server into your iPhone using your Yahoo ! account?

Re-instatement of lost emails

Hi,
I've also been hit by not being able to get onto BT Mail since Saturday but this afternoon I got a message from BT that I could in the meantime go back to using my Yahoo account.
So, back on email and there is a message from BT in my Inbox which ends with:
"If you have not been able to find recent emails in your inbox or folders, you can let us know here and we will contact you:" (and a contact email address is provided)
I have lost emails since 6th July, presumably when I migrated. Has anyone else received this email from BT and also lost emails? If so, how long does it take for them to get in touch and re-instate lost messages?
Thanks,

Is there absolutely no one who is happy to offer a little advice/comment/suggestion? Surely my experience with Snow Leopard is not unique? I've installed twice now and each time reverted to a Time Machine backup.
Thanks

Lost my inbox

Hi,
I have lost my inbox. Sent items are present. I don't believe I'm receiving email also.
help?
Steve

Steve,
Is there no Inbox, or does there appear to be no messages in the Inbox?
Quit Mail, and in the Finder open Home/Library/Mail and locate the account folder for this account. If POP, its name will begin with POP. Open the Account folder, and observe whether there is a mailbox folder for INBOX.mbox? If there is, control-click on it, choose Get Info, and report the size of the INBOX.mbox file.
Ernie

Cannot delete messages from inbox, cannot move messages out of inbox, message do not copy to "sent" or "draft"

The following problems occur:
- cannot delete messages,
- cannot move messages out of inbox,
- messages do not copy "sent"
- messages cannot be saved to "draft"
This applies to imap and to gmail accounts.
The following has not helped:
- compact trash and other folder
- deinstall and reinstall TB 31.4.
- archive profile with mozbackup and replace profile from archive after reinstall of TB.
- deinstall and reinstall TB 31.3 downgraded
- delete all folders and files with "trash*" in the file name (all IMAP)
- delete all files of 1 mail account completely in the TB profile and resync from server (IMAP)
This might coincide with these system changes:
- upgrade to TB 31.4.
- some of these email accounts were installed on ios8 iphone.
Not sure if the problems had already started before these 2 occurrences.
Any help is appreciated to solve this.
Thanks!
fashi

What type of mail account is this (POP, IMAP, .Mac)? If POP, what are your Preferences > Accounts > Advanced > Remove copy from server settings?
You may be able to get rid of those messages in Mail doing Edit > Cut (⌘X) (for best results do it with one message or just a few at a time), but you should remove them from the server first if they’re still there.
Does this account allow web access? If not, you may find the Account Info window useful to solve this problem — choose Get Info (⌘I) from the Action menu (gear icon) located below the mailboxes list in the main Mail window.

Lost email inbox messages

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