Lost Episode I downloaded is blank

I purchased an episode of Lost, and when it finshed downloading, and I try to play it, all that is there is a grey screen where the show should be, Help!
-mike

umm, i upgraded to 7.0.3 and i still get nothing. but my issue is slightly different, when i click to preview it, nothing happens, no grey screen, no popup, nothing. in the progress bar, it has 0:00 - -30 seconds and it doesnt move when i click play.

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Downloading "lost" episode error message

Hi I'm trying to download a "Lost" episode called "What Kate Did" and it downloads fine until the end when it gives me this error message:
There was an error downloading your purchased music. An unknown error occurred (0xFFFE7958).
Us the Check for Purchases command in the Advanced menu to try again later
Has anyone else experienced this? I've tried to download on different computers and the same thing happens. I managed to download every other episode except this one. Thanks
powerbook 12 inch Mac OS X (10.4.4)

How do the computers connect to the Internet? Are they wireless, by chance, and/or all going through the same router? I've seen unconfirmed reports that a setting (being too restrictive) in a wireless router can cause download problems with the iTMS.
Also, look in your iTunes Music folder and see if there's a folder called "Downloads". If there is, and there's anything in it, delete the contents and try your download again.
If that doesn't seem to point to anything useful (particularly if the systems you've tried on are going through different Internet connections), contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. I know that they're trying to pin down the cause of this problem (which has been reported by others).
Message was edited by: Dave Sawyer

Downloading problem with LOST episode

I have been trying to download all of the episodes of LOST season 2. i was successful until I reached the episode "Adrift." The episode will not finish downloading. 3 of the other episodes have downloaded and work fine. i am really frustrated because I have read other forums and it seems that MANY people are having this problem and it is not being addressed. i am not sure where to go from here. I have tried re-setting the computer, checking for purchases, browsing my files, and i have contacted tech support...NO HELP!! this is ridiculous because i have spent money and I'd like to receive my product. Can anyone help? Any suggestions??

Hey there,
Do you encounter any particular error message? Does it download half-way and stop you? ...or does the error occur right away when you "Check for Purchases..."? If you can give us the exact text of the error message we might be able to help troubleshoot this one more specifically.
Thanks!
1.67 GHz G4 PowerBook Mac OS X (10.4.4)

I download radio programmes via Podcast, but have recently found that some episodes play for only 30 seconds and then the whole app quits. This happens even though the whole episode has downloaded. I would be grateful for advice.

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Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the problem episodes and redownload.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
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i ask this now because i just looked for music i thought i had but can't find. maybe i am wrong about having the artist, but it has happened on another artist too. i can't trust itunes to tell me whether i have a song or not. i don't want to keep going back to finder, especially when the instructions in "itunes: finding lost media and downloads" doesn't actually reflect my system (os x 10.7.5).
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limnos, i always have backups. the problem is that i don't know how far back in time to take a restore because i don't know how long this has been going on. and, if i take the restore back very far, i will lose what has been added since the music started to disappear.
i don't even know what you mean when you say "you will check there aren't any broken links (use a script from the Dougscripts web site) before you do a backup."
i agree with you to some extent about not automatically installing upgrades. i'm still running lion and was pushed to it from snow leopard. the problem is that i have a hard time envisioning the changes described in an update to judge whether something is valuable or not.
i have questions about your last paragraph. i'm going to repeat it here and then insert my questions as i go. please forgive my all caps for the moment:
"Now for your missing music, is it that there are broken links, or are things missing completely from the library?" I DON'T KNOW ENOUGH TO ANSWER THAT QUESTION. I BELIEVE THAT THE PROBLEM HAS TO DO WITH BROKEN LINKS. WHEN I COULDN'T FIND THE MUSIC THAT I THOUGHT I HAD LOADED INTO ITUNES YEARS AGO, I FOUND THE CD'S AND IMPORTED THEM TO ITUNES. I GOT A MESSAGE ABOUT SOME OF THE TRACKS BEING DUPLICATES THAT ASKED WHETHER I WANTED TO IGNORE OR IMPORT. I CHOSE IMPORT BECAUSE ITUNES DIDN'T TELL ME WHAT WAS DUPLICATED. IT WAS ONLY AFTER RE-IMPORTING SEVERAL CD'S THAT I REALIZED THAT THERE WERE NOW DUPLICATES OF THE CD'S: THE FILES I HAD JUST LOADED AND THOSE THAT I HAD LOADED SOME TIME AGO. THE ORIGINALS MAGICALLY APPEARED AFTER I RE-IMPORTED THE CD'S. I'M GUESSING THAT THIS IS AN EXAMPLE OF A BROKEN LINK I DON'T KNOW HOW TO RECOGNIZE A BROKEN LINK OR HOW TO PREVENT ONE. AFTER I REALIZED THE PROBLEM, I FOUND THE "FINDING LOST MEDIA AND DOWNLOADS" QUIDE. I LOCATED THE MISSING MUSIC IN FINDER AND DRAGGED IT TO ITUNES. DOES THIS COUNT AS A BROKEN LINK?
"If the latter and you use iTunes default settings for managing media, you can drag your media folder to Automatically Add To iTunes. It should add anything in the folder but not in the library list but ignore things that are." CAN YOU REPHRASE THIS LAST PARAGRAPH? I DON'T KNOW WHAT "DEFAULT SETTINGS FOR MANAGING MEDIA" MEANS.
FOR "DRAG MEDIA FOLDER TO AUTOMATICALLY ADD TO ITUNES," I THINK YOU MEAN I CAN DRAG /MUSIC/ITUNES/ITUNES MEDIA/MUSIC IN FINDER TO THE ITUNES ICON IN THE DOCK. AND, THAT THAT ACTION WILL REPLACE ANYTHING MISSING IN ITUNES BUT NOT DUPLICATE THE FILES THAT ARE IN ITUNES. IS THAT RIGHT?
thank you for your time and help, limnos.

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Lost Episode I downloaded is blank

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