Lost External RAID 5 after upgrading to Windows 8.1

I have a Proavio EB4FR External RAID 5 connected through the eSATA port. It worked with my Windows 7 Pro and Windows 8 Pro no problem, tonight I've upgraded to Windows 8.1. I can no longer see the RAID 5 drive.
It is detected as an "Other" device with question mark. Cannot see it in Disk Management at all.
Proavio is very bad in returning back to customers so I'm not expecting any response back from them, I was hoping that somebody here can suggest some good ideas that I can chase...
Thanks in advance,
Akin

Hi Kate,
Copying below from setupapi.dev.log;
>>> [Device Uninstall (Device Manager) - SCSI\DISK&VEN_&PROD_EXTERNALRAID\4&2F621F8A&0&050000]
>>> Section start 2014/02/02 12:54:07.432
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_REMOVE} 12:54:07.447
dvi: No class installer for 'ExternalRAID'
dvi: No CoInstallers found
dvi: Default installer: Enter 12:54:07.447
dvi: {Remove DEVICE}
dvi: InstanceID = 'SCSI\DISK&VEN_&PROD_EXTERNALRAID\4&2F621F8A&0&050000'
dvi: Query-and-Remove succeeded
dvi: {Remove DEVICE exit (0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_REMOVE - exit(0x00000000)} 12:54:07.463
<<< Section end 2014/02/02 12:54:07.463
<<< [Exit status: SUCCESS]
External drive still working when I boot from my Windows 7 drive.
Thanks a lot for looking into this...

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Tracy Ferreira 2607 Woodruff Rd.
Suite E-126
Simpsonville, SC 29681(864)350-4724www.onthespotportraits.com
From: hatstead <[email protected]>
To: Tracy Ferreira <[email protected]>
Sent: Tuesday, March 10, 2015 1:58 PM
Subject: can't print in PSE11 after upgrading to windows 8.1
can't print in PSE11 after upgrading to windows 8.1
created by hatstead in Photoshop Elements - View the full discussionWhat happens when you try?Any error messages?Do you have the latest drivers for the printer? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7274523#7274523 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7274523#7274523 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Photoshop Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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