Lost extras for The Hunger Games: Catching Fire redemption code

I redeemed the code for The Hunger Games: Catching Fire that came with my blu-ray. The movie downloaded fine, but the extras failed with an error, and after multiple retries and a reboot, the extras download has completely disappeared from my purchases. How do I recover it?

Hello hunter7411,
Thank you for choosing to purchase The Hunger Games: Catching Fire from Best Buy. Our ad from Mar. 2, 2014 to Mar. 8, 2014 does call out The Hunger Games: Catching Fire Blu-ray Exclusive Steelbook as including the Blu-ray, DVD and UltraViolet Digital Copy. We were recently informed that the DVD copy is not actually included, and I am truly sorry for any confusion this has created.
To help assist our customers that were expecting to receive the DVD copy with this version, we have partnered with Lionsgate to offer a solution. Please contact Lionsgate by calling 1-877-230-2756 or emailing them at [email protected] They will ask to verify your purchase and then work to provide you with the DVD version.
Thanks again for choosing Best Buy, and please let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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  • I would like to download The Hunger Games, Catching Fire, but I can not find m downloads

    I rented Catching Fire, but it will not let me download it. Where is downloads?

    Hello there, ck1234568.
    The following link from the iPad User Guide provides some information where they would be located:
    Add videos to your library - iPad User Guide
    http://help.apple.com/ipad/7/#/iPadaad1715f
    Particularly:
    Buy or rent videos on the iTunes Store. Tap Store in the Videos app, or open the iTunes Store app on iPad and tap Movies or TV Shows. Videos you purchase are available on iPad and on your other iOS devices or computers using the same Apple ID. The iTunes Store is not available in all areas. See iTunes Store at a glance.
    If you are still unable to locate the rental, you may use the following Knowledge Base article for reporting the issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Hunger games catching fire will not down load

    hunger games catching fire will not down load

    when trying to download it says it will take 500 + hours and then errors out. my Itunes is at 11.1.5 version now. can I delete my purchase and purchase again?

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    http://support.apple.com/kb/HT2519
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    Hello milkisoo,
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    Thank you for posting.
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Enthält der Film "Die Tribute von Panem – The Hunger Games" (Der Erste Teil) Kapitel?

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