Lost Gift Card Balance

I signed out of iTunes to let a family member sign in. When I signed back into my account, my gift card balance disappeared. I purchased a song and it was charged to my credit card rather than to the gift card. Any ideas on how to retrieve the balance or how I could contact Apple about it?

Hi,
See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Similar Messages

  • HT5035 I had to change my id & have lost my gift card balance please help?

    I had to change my id & have lost my gift card balance please help?

    Did you change the Apple ID for an existing account? Or did you create a new Apple ID? If you created a new Apple ID, your balance will still be tied to the old account and you'll have to log into the iTunes Store using that old account to spend the balance. If you changed the ID on an existing account and can no longer see a credit balance, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Want to check gift card balance but lost pin number. Need help.

    Want to check gift card balance but lost pin number. Need help.

    mamajenni70 wrote:
    I ordered a recovery disk yesterday.    Before I could write down the order number from the confirmation page I accidentaly clicked on something because I lost the page.    Course I got an email confirmation on the ac cord but I did not get an email verification on the recovery disk which I was hoping for.    Is there somewhere to check on orders without the order number or somewhere to contact HP for FREE to find out so I can check on this order.   I paid extra to receive the package the next day.   Thank you for any help!
    You need to contact HP support not the HP user Forum about your recovery disk if you ordered them.
    I am a Volunteer to help others on here-not a HP employee.
    Replies aren't online 24/7 because of Time Zone differences.
    Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

  • HT5621 my itunes gift card balance disappeared in itunes store when I had to change my apple id and password

    My gift card balance of $29 was lost when I had to change my Apple Id. How do I recover the amount of money I had on my old account?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Good Luck.

  • How do I transfer a gift card balance to family members in family share

    Ok well I just realized that the account associated with my Family share will only access my credit card and not my gift card balance.
    I had two $100 gift cards which I redeemed into my account thinking we could all share the gift card.  Little did I know that only I can use the balance.
    I know I can just purchase the app or the song and then they can download it for free but it's a pain in the butt if I'm not home to do this.  Is there anyway I can transfer the funds to my wife and kids??  Oh and to top it off I've since thrown away the original gift cards so there is no way to remove the funds and place them back on the cards.   Thanks in advance!

    Open the App Store on your iPad.  Scroll all the way to the bottom in the "Featured" tab.  You should see your Apple ID there.  It may indicate that you have that credit balance.  If not, click the Apple ID button you see there and sign in if necessary and then click "View Apple ID".  You should see the credit balance.
    It will apply to your app (or iTunes music) purchases automatically.

  • How do I transfer an iTunes gift card balance to another computer?

    How do I transfer an iTunes gift card balance to another computer?
    I redeemed an iTunes gift card on one computer in the house, but don't have a home network/sharing set up. I want to be able to use that balance on another computer in the house. Any ideas?
    Thanks!

    +When I use this computer to order something, the charge is placed on my credit card that I used for the account and the iTunes card balance is not getting deducted.+
    Sounds like you live in Canada and are buying apps. Gift card in Canada can only be used for music and movies, not apps. The apps will use the credit card instead.

  • I have a gift card balance of 25.78 and when I have purchased a song and an app it is charging my credit card. WHY???

    I have two ipad2s and two iPhone 4s on the same iTune account. I have a gift card balance of $25.78. I have purchased a song on one iPad and an app on a different iPad using the same iTunes account. Both times I have been charged the amount to my credit card and my "credit" balance or redeemable balance has not decreased. Why is this happening?  Why won't it take it out of the gift card balance?  Please help if you can. This is frustrating. I didn't think I had to do anything special once I "redeemed" the card and put them in the account to use. At first it was deducting the amount from the credited amount when I was initially buying songs. Now it's not. It's so frustrating!

    Read here... https://discussions.apple.com/thread/5979741
    Also See if this post, by mountaingoatgirl, can assist you...
    https://discussions.apple.com/message/24303054

  • HT2736 Can I transfer my gift card balance to another user?

    Can I transfer my gift card balance to another user and if so, how do I do that?

    No, you can't do it directly nor can you use it to buy another card to gift.

  • How do I use my gift card balance

    I followed directions and clicked on the Redeem button.  I entered my card number.  I show a $100 balance.  When I try to purchase music, it only takes me to my credit card information.  There appears to be no way to pay with my gift card balance.  How do I purchase music on iTunes with a gift card?

    You still need to confirm the credit card information that is associated with your account. Once you do that when you make a purchase it will be taken from the gift card amount. The most common bit of information you need to confirm is the security code for the CC.

  • How do i use my gift card balance to pay for a purchase?

    I redeemed my gift card and it shows the balance by my name in the top right hand corner but when I select a song to purchase, it wants me to enter my security code on my credit card instead of using the gift card balance.

    This is how itunes verifies your account.

  • I have an itunes gift card balance on my account however I want to use my credit card to pay for songs. It automatically uses my balance and doensn't give me the option of using my credit card. In detail how do I change it or must I use my balance first?

    I have an itunes gift card balance on my account however I would rather use my credit card to pay for my music downloads. I cannot find an option to choose credit card over my balance, it just automatically uses my gift card balance instead. Is there a way to change this? I have gone to account settings but cannot find a way to do this. Does anyone have any detailed information on how this could be achieved? Is it even possible? Thanks so much in advance!

    Sorry, but there's no way to force the iTunes Store to use your credit card. If there's a credit balance available, purchases will be deducted from that first.
    Regards.

  • How can I use a credit card and NOT my iTunes Gift card balance?

    I have an iTunes gift card balance of $25 already on my account.
    American Express has offered me a $5 iTunes credit with a $5 purchase if I use my Amex Card.
    When I make an iTunes purchase will I have the option to choose to use the credit card instead of the existing gift card balance?
    thanks,
    Rob

    It worked, I gifted myself a $10 iTunes Gift and it came form the credit card so it only cost $5.
    thanks,
    Rob

  • How can I use gift card balance that is on one account, on another account?

    I have 2 iTunes accounts.  I have money on one of the email accounts, but most of my apps are under the other email account , so I can't use my gift card money on my apps.  How do I combine these, or how am I able to use my gift card balance on the other account?

    Sherriebarker wrote:
    I have 2 iTunes accounts.  ... How do I combine these,
    Sorry... you cannot.
    Sherriebarker wrote:
    how am I able to use my gift card balance on the other account?
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    Hi ...
    Select None for payment method > iTunes Store: Changing account information
    Be aware, an auto renewing subsciption by require a credit card.

  • I have rented a movie on my ipad. It did not download due to not being on wifi at the time.  I know I completed the rental because my gift card balance went down $3.99 plus tax.  How do I find where to download the movie?

    I have rented a movie on my ipad. It did not download due to not being on wifi at the time.  I know I completed the rental because my gift card balance went down $3.99 plus tax.  How do I find where to download the movie?

    But now I can't find the actual movie...I go to iTunes to purchases and view movies , to downloads and searched the title of the movie...I can see an icon of it and it is in a separate place from other purchases but it says downloaded in faded lettering. Where is it?
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