Lost HD & Sport channels on black BT Vision box

Hi, I was advised to do a factory re-set on my black BT Vision box because it was performing so poorly but since doing so I can no longer get my HD or sport channels (BT Sport 1 & 2, Sky Sports 1,2 & 5) back.
Prior to doing the reset I only had the HD & sport channels as I had such a poor aerial in the roof. Doing the factory re-set meant I had to have a functioning aerial to re-scan for all the channels so I fixed the aerial & whilst it means I can now get all the freeview channels I can't now get any of the HD or sport channels back that I pay for!
BT initially thought it was an issue at the exhange but having gone through several re-sets, re-scans, re-registers & re-boots they've finally agreed to get an engineer out.
In another two weeks time!
Anyone got any suggestions as to what might be causing this & therefore how I might be able to fix without waiting for the engineer visit?
thanks

Either the entitlements are missing or you are on the wrong version of the software. This can sometimes happen initially after a reset.
What does it say for Help & Settings > Settings > System Information > BT TV Release ?
If it ends in C (such as 8.7.1C) then you are on the version for using a viewing card.
If it ends in E (such as 8.7.1E) then you are on the version for multicast channels over broadband which is what you need.
If on the C version then try the following.
Help & Settings > Settings > System Information > Reset Registration
Help & Settings > Settings > System Information > Check for Upgrade
In my experience that usually encourages it to download and install the correct E version again.

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Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
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Bigger capacity on the hard disc
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Previous channel facility
'Play all' feature for On Demand series
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Subtitles on iPlayer
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New replacement (black) BT Vision box

New black vision box arrived today, installed, but trouble. Most channels are not available and others have distorted sound and picture. ITV1 is OK cannot get BB1 and many others. The Vision box is connected direct to the TV, no other device inbetween. Switched off scanned again. Same result. BT India say I have a signal problem which is not their problem. I had no such problem with the silver box. BT India say I cannot reuse it as it has been deactivated. I am sorry I laid eyes on the black box which I did not want anyway. Any advice please?
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Does the menu run along top or left hand side.
If left you are on the new OS and will not be able to check signal strength, sadly.
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Signal strength finder via black bt vision box

I have recently changed from sky (could be a big mistake) and have had constant troubles ever since.
The latest is I am getting pixelation on all tv channels.
Looking at the online "help" I have checked the aerial connections (all good), Aerial (brand new £50) and pointed in the correct direction. The next item was to use the handy signal strength checker as per BT's instructions.
However these do not appear to match what appears on screen.
You can check your Freeview signal using your Vision+ box, but please be aware that checking your signal will interrupt any recordings that are in progress. You only need to check the signal of one channel in a multiplex to know what signal you'll be getting for the whole multiplex.
How to check your signal:
Press the BT Vision button on your remote control.
DID THIS
Scroll across to Settings.
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Select TV Settings.
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Select the DTT Signal Strength page.
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Am I going mad ?
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Solved!
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There is good news and bad news. The good news is that you are not going mad. The bad news is that you have a new version of the software which unfortunately doesn't include a signal strength tool.
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MickyG wrote:
As mentioned on two other threads this morning already.....I had an engineer visit this morning. You'll be pleased to know that this is the last time I'll mention it.
Anyway....I said to him that it will be good when BT finally get the HD Freeview box released.
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Was that a BT Telecoms engineer or a BT Vision engineer.
If the hardware decoder & firmware is not present in the Black box then it cannot decode HD Freeview.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Black BT Vision+ box keeps rebooting.

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Sorry to hear about your problem.
Please go to Help & Settings, Settings, TV Settings and select Scan for Channels. This should take 3 or 4 minutes. It won't affect any existing or future recordings but will stop any recordings currently in progress, so make sure nothing is being recorded or about to be recorded.
This may resolve your reboot problem as it causes various internal databases to be rebuilt. Please let us know if it helps.
BT TV Expert
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Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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You should have negotiated it as part of your contract renewal.
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BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
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bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
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The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

Sky sports channel 41 question- freeview

Hi,
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First, check BT Vision -> Settings -> TV Settings -> Customise Channels and make sure that SS1 isn't unchecked. Both SS1 an SS2 are on the same mux, so if it recognises one it should recognise both.

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I don't know the exact significance of "initialised" but it must be OK as that's what mine says and it's been working fine for months. You might need to wait for the engineer but the forum moderators may be able to offer some help when they read this thread.
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Hi,
I am hoping someone can help.
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As a test what happens if you reboot with the aerial and Ethernet disconnected? Does it remain responsive after a few minutes?
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Thanks for the feedback. I have tried splitting the aerial with a passive splitter - perhaps marginally better but difficult to say. Even tried splitting again to the point where the signal was showing weak. The strength indicator seems to have a colour coding, starting off red with a weak signal, going orange, then green, then as the signal is stronger it goes orange again and back to red when too strong. I have hit the green optimum region and gone either side of it. Pixellation is always there. Reading all the posts on here about this, I am coming to the conclusion that I am not going to be able to fix this.
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Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
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Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
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Lost HD & Sport channels on black BT Vision box

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