Lost iPod Video - What Should I Do?
Hello
I've just returned from New York (Apple Store was Amazing), anyway I fell asleep during the flight and with the bump of the landing my iPod Video fell to the floor. I was sandwiched between two people and I’m quick large so I couldn’t reach it. I immediately pressed the cabin crew call button, but they didn’t come until the plane had full landed.
Doors opened and everyone began moving around. I checked six rows in front and 4 behind (was in the tail section), but the iPod had vanished. (I’m 90% sure that the people behind me took it – but I can’t prove it).
I reported this to the cabin crew, the cleaning crew, the ground crew, three British Airways desks and filled in a lost property form.
What should I do now? Will contacting Apple help? If so how do I do that?
I’m completely at a loss without it, just hope my home insurance can cover it (only got medical holiday insurance).
Thanks for any advice.
No, please do not call Apple regarding this.
The warranty does NOT cover lost iPods. It is not Apple's responsibility to replace lost iPods.
Apple will inform you to file a police report with your local authorities, as there is nothing they can do for you.
Here is Apple's official policy:
http://docs.info.apple.com/article.html?artnum=300066
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