Lost layers and memory

I've been using Illustrator 9 for a few years and suddenly it started have out of memory problems
and the layers pallete was gone.and F7 and clicking on the menu drop down didn't help.
I bought 10 upgrade, removed 9, installed the upgrade and used the 9 disk to validate. Eveything was fine except this morning, I got an out of memory message, (I have 2 gig and 6gig virtual) on a Windows PC with XP. I restarted to fix than then this afgernoon, the layers pallete was gone and I couldn't get it back...just gone. I used the 10 disk to "repair" and layers are back up now the actions pallette is connect to the layers palette. Esentially 10 is working like 9. I read the forum post on the layer issue, and someone had responded faq2. OK, that s great, where do I find that.
Anyway, any suggestions as to how to fix these two problems would be appreciated

beachbum,
FAQ #2 was about deleting preferences; you may have a look at some hints here, http://www.bugge.com/Family-and-friends/Illy/illy.html
Move the folder was meant as a replacement for it.

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http://s240.photobucket.com/albums/ff177/kourosh22/?action=view&current=ScreenShot076.jpg
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Lost layers and memory

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