Lost library and no back-up

hi i recenly had a re- install of vista on my laptop my previous version lost all my itunes library (all music and apps)
the worst part is i have also lost my back-up.
is there any way possible that i can recover everything that i have purchased through my itunes account, with my account details
regards casper01

the following post by Zevoneer, though slightly off topic, says it all:
Did you back up your purchases before you you reinstalled your system? If you erased your drive then the purchases will have been erased along with everything else. If you didn't make a back-up of your purchases to restore from (as you are advised to do) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
*You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download*. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out these pages for future reference:
How to back up your media in iTunes
Back up your iTunes library by copying to an external hard drive
purchased apps can be redownloaded free of charge. see _*How to redownload purchased apps from the App Store*_.
good luck !
JGG

Similar Messages

  • For some reason my Itunes deleted my current library and reverted back to a library from 5 years ago! How do I take the music from my Iphone and put it back into my Itunes library?

    For some reason my Itunes deleted my current library and reverted back to a library from 5 years ago! How do I take the music from my Iphone and put it back into my Itunes library?

    backup from old computer and restore to new either to icloud  or an external drive  also check out turingtest2's excellent article on backup using synctoy

  • Lost library and playlistgs/smartlists after upgrade

    I just downloaded the latest itunes and have lost about one third of my library and all play lists and smart lists. poof! I have searched the hard drive and all of the music is there in the music folder (including that which was not included in the library after the upgrade - why wasn't it all put back in?). So my questions are: (1) Is there any way to retrieve the smartlists and play lists? (2) How do I get all of my music from the music folders into the library?
    Thanks.

    I'm having the same problem on iphone4. All my contents on my iphone 4 are lost after I upgraded it to ios 5.1.1. That is includding my contacts too.
    Every time I connected my iphone4 back to Itunes. It showed a pop-up menu said " Itunes was interrupted while restoring the contents of the iphone, would you like to restore this iphone again now?" but when I clicked "continue restore" button. It showed another pop-up menu said "an error occurred while restoring this iphone(-50)."   Please see the pictures at below.
    I think all the backup contents are still there. I have googled about this problem. I found many people has suffered this, but I couldn't find any solution.
    Please help! Those contents are so important to everyone of us, especially the phone contacts. Thanks!

  • Can I remove a new library and go back to using my original library?

    Our hard drive crashed and we now have a new hard drive on our original computer.  I downloaded iTunes on this new system and created a new library.  I didn't realize when I created a new one, that you could only have one and I'd have to sync it all again.  A pop up came up stating that I could erase all things on my iPod and sync with the new library.  I don't want to do that, I just want my original library to work. I did make some new purchases on this new library as well and want them to be in my original library.  How can I get rid of this "new" library and get my original one on this new system in our computer.  I don't want to lose all that I have saved.  Thanks so much.

    The shuffle is not a backup device.
    Was the media actually moved from the old computer to the new computer? If not, how did you magically make the content appear on the new system?
    Use the backup of the old computer to put all the content on the new computer.

  • Getting my library and playlists back

    I just reinstalled windows 7 on my ssd and before i did this, i exported my library on my external HDD.
    After the win7 reinstall my C drive is a SSD and my B drive is where i copied my music to.
    Is there a way to import my library into itunes without losing the playlists and all the name changes i made in Itunes to the songs and artists names?
    With add folder to library i would.
    It used to be under C:\users\tony\my music\ipod music
    now it is B:\tony\my music\ipod music

    Hi a6mzerosen,
    Welcome to the Support Communities!
    If you follow the instructions in the "External Drive" section of the article below, you will be able to consolidate your iTunes Library and move it to the location you want on your new hard drive.
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Cheers,
    - Judy

  • TS1489 Lost library and non functioning itouch

    My itouch told me to plug it into itunes.  Itunes wouldn't recognize it, so I uninstalled itunes and reinstalled it.  Now itunes doesn't have my library and I don't have a functioning itouch.  How can I fix this?

    - Go to Settings>General>Restrictions and check to see if the Restrictions are set that hide Safari and YouTube (iOS 5 and below only)
    - Use the Spotlight search since maybe you just can't find the apps
    - The links wil not work since Safari is not available

  • Lost library and only a portion was salvaged - how I get the rest?

    I was running Google Earth and iTunes at the same time today and our computer crashed. As a result, we lost our library (we do have it backed onto our iPhone except the album I purchased just before it crashed). I followed the instructions under apple.com/support (users/music/itunes...moving iTunes Music Library.xml on the the desktop, etc. etc.). It only recovered a small portion of our albums. When I go to users/music/itunes, there is a folder that has all our music in it. I tried to bring it in to iTunes and every time I've tried to do that, iTunes crashes. I'm a bit nervous to get the music from our ipod. I disabled the automatic sync on iTunes but when I go to do it manually, it says this phone is recognized by another iTunes application. I hope this all makes sense! Help!

    I told you how to get the music from your ipod.
    Relax, I am trying to help. You can check the inferiority complex. You would be shocked at the number who never backup anything and then are shocked that there is no way to get the music back.
    Not that I feel like helping you further, but try this article ( and try being more polite to those you ask for help):
    http://support.apple.com/kb/HT1553
    "I know it's not a backup"
    "we do have it backed onto our iPhone"

  • How do I get my library AND playlists back?

    Almost every song in my library is telling me that:
    +"The song XXX could not be used because the original file could not be found. Would you like to locate it"+
    Every song that I have wanted to play, I was able to locate on my hard drive... but how can i get my entire library back into Itunes without tracking them down one at a time... While keeping all my playlists?
    I have checked my *iTunes Music Library.xml*, and the locations listed in the library are correct.

    This is how I fixed this problem on my sister's PC (Yes PC).
    I deleted the itunes library.xml file.
    I opened itunes and unchecked the 'organize' option.
    I searched entire computer for *.mp3.
    In the search results, I selected all mp3's that had been found.
    I right clicked (yes PC) the selected mp3's and selected play with itunes.
    When itunes opened, only one mp3 that was in the default itunes location opened.
    I then went back to search results and dragged all mp3's onto the itunes player window;this in effect imported all music back into itunes but associated the player with the location of the music, in this case a 200 GB USB drive (F).
    I then went back into the itunes options and rechecked the box to organize music.
    This process took some time, as my sis has over 4000 songs.
    Also, all playlists are gone, but I think I can recover these from the IPOD itself.
    I hope this helps, CHEERS!!!

  • ITunes 8 lost library and all applications for the iPhone 3g

    I am on WinXP Prof, using iTunes v8. This is second time I lost my entire library with ratings, applications, etc. for my iPhone 3g. The first tie it happened to iTunes v7, now with v8.
    Music folder (it is on another HDD) is still there, but iTunes shows no playlists, no files. I looked at other posts on how to rebuild the library, but could not restore song ratings. I did not have a backup of the library files (only music mp3s).
    Now I re-created the library from scratch (glad iTunes writes song data into mp3 and not into its library file.)
    QUESTION: How do I restore all of my applications that I bought and free ones from the App Store for iPhone? I see that the "Mobile Applications" folder is there with all of the *.ipa files, but iTunes does not show those apps. How do I make iTunes pick it up?
    PS. It is really amazing to me that iTunes would behave like this in v8. Apple, WOW... Up until I bought iPhone 3G in August 2008 I was using different versions of WinAmp for ~6 years and not once did I lose my library of songs...

    Hi, I and most polish users have the same problem. There are plenty of apps I would buy if I could but I need to have that **** credit card. Apple could at least enable paypal payments for foreing users but it looks they don't mind losing money they could get (America is not the only country wehere people have iPhones).
    So I guess most iPhone users will continue to hack their phones to be able to install greatly affordable commercial applications instead of buying it. I gess I don't understand Apple anymore.

  • Lost Library and Rebuild Help Needed

    Hi, I was on here a few months ago, still haven't solved my problem so I'd thought I'd post my questions again. I had a library of 11,000+ photos that one day decided not to show up in iPhoto. I just saw black boxes and ! everywhere my photos normally would've been. My library icon was still on my external drive, and if I "explore contents" all my pictures are there in the modified and originals folders but they don't show up in iPhoto.
    I have tried to rebuild using iPhoto Library Manager and the iPhoto rebuild function. I get the message that my hard disk is almost full and I need to delete some files. The pictures and all iPhoto Libraries are located on an external drive with 200+ GB of space free. My Mac HD is almost full, and I've deleted what I can but don't know what else to delete without hurting anything.
    I would like a new library created with my 11,000+ photos, without getting an error message. Why would iPhoto care if my Mac HD is almost full, if I'm putting everything on my external drive that has plenty of space? How do I get my library back? Thanks!

    Oh, TD I just found your reply to a similar question on a different post, on how to rebuild my library. I am going to try it using the Originals folders as you suggested. However, I seem to run into a problem while importing, I only have about 5 GB free on my laptop hard drive and about halfway through the importing it tells me my hard disk is full and the rest of the photos can't be imported. I have deleted any programs and files off my disk that I don't need, I don't know what else to remove without hurting my comp. I downloaded whatsize and it tells me what sizes everything is but I can't figure out which files to delete. Any suggestions? It's still importing to my external drive, but while it's doing that it looks like it's still filling up space on my laptop for some reason and I don't know where to go from there. Did any of that make sense?

  • Had to do complete system restore - how can I get my library and apps back?

    I recently had to do a complete system restore on my laptop. How can I get my iTunes library back, including apps? I haven't updated my iPod Touch in a while because I don't want everything on it to be erased.
    Thanks!

    You restore them from the backups you made before you did a complete system restore.
    You do make regular backups, especially before you wipe your system, correct?
    haven't updated my iPod Touch in a while because I don't want everything on it to be erased.
    You can get everything off your iPod touch
    See this post by Zevoneer -> http://discussions.apple.com/thread.jspa?messageID=11646661&#11646661
    Make backups after you get them loaded.

  • Lost library and playlists

    I don't know what is going on w/my iTunes. I installed the newest version however, when I go to add songs to my iPod, it says it they cannot syn it because all of the playlists selected for synching no longer exist. All of my playlists are gone and some of the songs I purchased are gone as well. This happens at least a couple times a week. I am by no means that computer savvy and would appreciate any help anyone can give. To recap, here are my problems.
    1. My playlists keep disappearing and some of my purchased music is not in my library
    2. When the iPod is plugged in, it cannot sync it because all the playlists selected no longer exist. Please help!

    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
    tt2

  • Having trouble restoring iTunes library and media

    I have a large audio library.  I was storing the library itself in my home folder (as per default) but the media fies were on an external drive.  As the drive was getting older, and I had recently had another drive fail, I started duplicating the drive holding the media to a newer one. All good so far.
    Yesterday however, that older drive failed and it seems that I cannot resuscitate it.  So I tried to redirect my library to the duplicate drive.
    To do this I simply went into iTunes preferences and redirected the media files directory to the one on the newer drive.
    The something a bit confusing happened.  iTunes asked me if I would like to organize this new media folder.  I figure it already was organized, but iTunes might only believe it was if I asked it to go ahead and organize it.  I did.  iTunes then buzzed through a lot of files over several minutes before completing this process.  I have no idea if it actually moved anything or not.
    I tried to play a music file.  iTunes told me it didn't know where the file was - would I like to locate it?  I said yes, and it was easy to locate because it was in fact organized by artist, then by album and the file name was the same as the song.
    iTunes then asked me if it should use the location of this file to locate other files it could not find.  I said yes.  It then busied it selves for a long time again before coming back with the very discouraging message that it was about to locate 1973 of the 22350 lost files using this information.
    I then selected the whole list of music files moved them a couple millimeters and dropped them again. This will make all those little exclamation points that indicate that a file has been misplaced excplicit.  I played the next song.  I repeated the above, said yes it shoud try to find other lost files with this information.
    iTunes has been unresponsive since I did that - about 15 minutes before I started typing this post.
    Have I done irreperable harm to my music library with any of the above steps?
    Anybody else faced similar problems?  I thought backing up was enough, but apparently not.
    Any help will be greatly appreciated.
    Many thanks in advance.
    Will

    Yes, that might have been a very good idea.  Unfortunately, I have to deal with my current situation.
    Seeing a possible simplificaion in your observations though, I used Time Machine to roll back the library to before I redirected the media file directory and then renamed the copy of the old drive with the same name as the old one.
    Then I opened iTunes again, but this actually made things worse.  It hung after relocating the first song (while trying to locate the other missing files based on me locating that file for it).
    Does anyone have any idea of what I can do NOW to get my library and iTunes back in working order?

  • How to Restore Library and Playlists to Newly Wiped Hard Drive

    Due to Windows problem, I had to reformat my hard drive.
    Before I did, I copied the entire My Documents folder, including My Music and the iTunes music files and the My Playlist text files to a second hard drive - the D drive - in the same tree structure as they existed on the C drive.
    I do NOT want the music files on the C: Drive - I want the music files on the new D: storage drive. I want iTunes on the C drive but knowing the music files are on the D drive.
    I installed the iPod disc onto the newly cleaned C: Drive and downloaded iTunes ver 6.
    Now I would like to have my iTunes library and playlists back just as they were but I am confused over the ADD FILE and ADD FOLDER commands.
    Add Folder appears to copy the full music files back to the C Drive, which I do not want.
    Add File appears to add the meta data, the library list, and
    the playlists to iTunes, but when you go to play a track, the program says it cannot do so because it can't find the music file. To tell each track the new location of the music file listed means I would have to edit over 1200 line items -- even though I already told the program where the
    music files would be.
    Before trying to add the library and playlists as files, I went into EDIT, Prefences, Advanced and changed the iTunes folder location from
    c:\mydocuments\mymusic\itunes\itunesmusic to
    D:\mydocuments\mymusic\itunes\itunesmusic
    Earlier I had used the Add Folder option and it copied all the music files to the C: drive. I had to delete them and
    try something else.
    What must I do to transfer just the meta data and keep the actual music files on the D drive?
    Dell 8250 desktop   Windows XP  

    The XML file is less important (See the link that Katrina provided above).
    First re-install the iTunes program (if you have not already).
    Make sure that the music folders and files are copied to the exact same location they were in prior to the PC Restore. If they were running on the C: drive, you'll need to place them there at first, then move them within iTunes.
    Then copy the original ITL file you saved into the 'iTunes' folder, replacing the newly created (and smaller) ITL file that was created when you reinstalled iTunes.
    Open iTunes and the Library should be as it was prior to the Restore.
    To move the files to your D: drive keeping iTunes 'informed' see this link:
    http://discussions.apple.com/click.jspa?searchID=721335&messageID=1316838
    Post back if you still have questions.

  • If I backup iPhoto library am I backing up my picture files?

    To simplify my photo backup I backed up my Iphoto library.  Will thre backup file I created contain my photos?

    If you are using the default settings (in the iPhoto preferences the preference to "copy imported items to the iPhotolibrary" is checked) then all imported photos are copies to the iPhoto library and are backed up when you backup the iPhoto library
    LN

Maybe you are looking for