Lost media after battery pull

So, on Sunday my phone wouldn't connect to the network so I tried a battery pull. When the phone came back on, it connected just fine, but all of my saved media (pictures, music, videos) was gone. The media was all saved on the device and we use a BES at my office. Any chance of recovering the lost media? Phone seems to be working just fine--just don't have any pictures or videos left. Thanks for any advice.

Hi
Do another battery pull whilst powered on and leave the batterry out for a minute or 2.
Make sure that the folder/s with the media aren't hidden. Go through each folder - and Media and downloads and apps are the most obvious places and ensure "Show All" is ticked in the menu.
I presume you do regular back-ups as part of your firm's IT policy. You should be able to restore from a recent back-up with no fuss.
Otherwise I would refer to your admin for assistance; many admin folk prefer to deal with issues.
Blackberry Best Advice - Back-up weekly
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Similar Messages

BB z10 stuck on security wipe in progress even after battery pull

Hello,
Last night my z10 rang but i couldnt answer the call. the screen was no more responding. I was surprised because 10 mins earlier i had answered a call and all worked well... fast forward... tried restarting a few times, tried battery pull a few times still no solution so i did a backup and started restore factory settings from the latest blackberry link. this was the begining of the end.. i watched my phone display "security wipe in progress" lost patience after about 3 hrs and did a battery pull.. putting the battery back it shows the blackberry logo then goes right back to "security wipe in progress"... its been like that for another hour+ and now im at wits end
pls help

Hi and Welcome to the Community!
Pulling the battery during a WIPE is dangerous with any device. What is happening is things are being wiped from the BB to return it to (sort of) factory settings. Stopping that mid-way risks leaving things in a partially completed state, which can cause the device to be non-functional.
I've read about times when a WIPE can indeed take quite a long time, requiring considerable patience. Since you posted this yesterday, I am hoping that you allowed it to continue so that it could properly complete...please let us know.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My blackberry will not turn back on after battery pull

Hi,
my blackberry curve 8520 froze so I did a battery pull and now it starts to load and then it stops half way. Please help if you can.
Thank you

Hi deedee 0317
Welcome to the Community
Please perform another battery pull restart also remove your Media card and see if it works .
If that fails try this KB10144 .Try it and let us know.
Prince
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HT201250 Time machine lost media after shutdown

I recently had to restore a external drive. In doing so,
1. I purchased a larger drive (3TB). to be used as new TM backup.
process...
2. restored media from bad drive (1TB) to (3TB). successful! (removed bad drive from system)
3. erased what was an older TM drive (1.5TB)
4. copied restored media from new (3TB) drive to older TM drive (1.5TB)
5. erased new (3TB) and selected it as new TM drive.
6. made the 14 hour TM backup to new (3TB). all seems good.
TM has backed up IMac, and 2 external drives. all seems fine.
then after shutdown and restart, all previous backups are gone, and (1.5TB drive has to back up again)
please help with any suggestions...
Why is media being lost after shutdown?
Thanks,

after shutdown and restart, all previous backups are gone
Gone from where -- the 3 TB, the 1.5 TB, or both? How do you know they're gone?

Z10 REBOOT AFTER BATTERY PULL QUESTION

I have an older Curve 8530. When I pull the battery or RESTART the unit after an app installation, it takes ~15 minutes for the unit to come back online.
Does the Z10 have the same limitation?
Regards.
Regards,
GPSIS
Solved!
Go to Solution.

The example you cite (rebooting during NAV) is outside of the parameters you began with...I interpreted what you started with to be a "normal" reboot situation where I consider this new scenario to be abnormal (e.g., sudden unexplained reboot). Consequently, they cannot IMHO be compared.
In my experience, all of the "older" BB models had rather long reboot periods. As things have progressed, it has improved with faster memory, faster processors, etc. But of course that is perhaps also degraded by a larger and more complex OS.
The reality of our free marketplace is that there is a plethora of choices. From my experience, the Z10 is the best BB ever...fastest in all regards, best keyboard, etc. etc. etc. But, each individual must make their choices based on their unique requirement set. If you want a Droid, then by all means feel free to get one. I can share that I recently came off of a Droid, having both it and my Z10 in parallel for almost 2 months...and in that time, I really came to hate the Droid.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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'Lost' media After ITunes Upgrade

Hi - I have an older computer and have saved my ITunes library to an external harddrive owing to capacity limitations on my system. I recently updated ITunes to the latest version and it changed the media file location back to the main unit C:Drive, from the external F:Drive I was using. I did not notice this for a while, until updating my iPhone it said lots of files were unlocated. Anything downloaded or added after the upgrade is fine, but all material (95%) from before is stuck on the external drive. I need to get all the new stuff onto the external drive and then run that as my media file location.
Please help an absolute computer duffer learn what to do!

If you read through the original thread that I linked to I mention that there might be a problem with the way the script generates the File Open dialog box. I don't have a Vista/Windows 7 system but hopefully I've now updated the script in a way which is supposed to work on Vista/Win 7 (but which I can't test on XP) and trapped the error so that if a file browse dialog isn't generated you get a file path to edit.
You can correct the location of the media path in *Edit > Preferences > Advanced*. If your media is already/still there in the standard iTunes folders then iTunes may even reconnect to it automatically.
If not then my script should help. It first tries to establish the proper location of your iTunes Media folder by scanning up to 100 files for ones that can be located and derives the path to the media folder from the location of the file. When I have time this could be updated to prompt the user if the automated scan is unable to work it out.
The script then processes the selected tracks or playlist, and for those files that can't currently be located by iTunes attempts to track them down at *<iTunes Media Folder>\<Media Type>\<Album Artist>\<Album>\## <Name>.<ext>*. If it finds a file at the expected location it will either reconnect iTunes to it automaticaly or will prompt for confirmation depending on your initial choice when you run the script.
If it still can't find the file it will attempt to get you to browse for it or edit it's current best guess.
As a rule don't move any files by hand. iTunes only gets confused. Once iTunes "knows" where all your files are you can consolidate to your chosen media folder, which copies anything currently outside of the iTunes media folder inside it. You can delete the original copies that are outside of the iTunes Media folder, e.g. on a differnt drive, once you've confirmed that all is well.
tt2

Messages stored on sim deleted after battery pull?

Hi, I have encountered this problem for the second day today. Messages stored on my sim/ device from a particular contact keep getting deleted. Please note that the msgs fr the other senders are intact on both sim and device memory.
Posted from my Curve 8520

Hello mynameischrissie and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with SMS on your device.
To clarify, are ALL SMS deleting from this contact or just older messages within the SMS chat?
Have you ever received an error your SIM card storage is full in regards to saving your SMS?
Thanks!
-HMthePirate
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Device will not Boot up after a battery pull.

Hi guys, today is my first time using this website and I also registered today so I am very much NEW here.
I live in Jamaica and my service provider is Digicel Jamaica. My phone is out of warranty by 6 months now as it was purchased 1.5 years ago from Digicel through my company that I was working for.
I have a Torch 9860 with OS version 7.1.
Two months ago while charging the phone with the charger that was supplied from the manufacturer, i realised that the phone had become very hot and as such i removed the charger and let it cool via removing the battery cover, at that point i realised that using the keypad to type messages the slightest tap of any letter resulted in that letter either not responding or it would give me multiples of the same letter , which prompted me to tap delete which would either delete the whole word or sometimes just the letter. at other times, the keypad would work just fine. the battery also did not keep charge for more than a few minutes, and upon inspecting the battery realised it was swollen, as such I had it replaced with one purchased from my Dealer which solved the issue of not holding a charge, but the keypad was still behaving funny as previously explained above.
My major issue I am now facing is I did a battery Pull anf after replacing the battery, the Phone will not boot up, no blackberry logo with the load bar being displayed, the phone appears to be dead. the battery indicator light is blank even if the charger is connected. This occurred once about a week ago and after several remove and replacing the battery it finally booted up and worked, but did another battery pull two days ago and it still will not power on.
Please Help, can you advise me if this is a new issue or what needs to be done. I am thinking as a last option to replace the entire board, but out here in Jamaica, that is a very costly option.
Thank you for taking the time to review this, any help or guidance or feedback will be greatly appreciated.

Hello Jamaikhan
If this happened to you because your problem is that is nuked stay dead ...
I can relive through using programs like BBSACK to apply a Wipe
You must download the OS from your Blackberry 9860.
Having the Desktop Manager installed on your PC ...
Regards
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@ gutijose14
BBM Channels PIN: C0007093A
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My 8330 turns on then 2 seconds after goes blank. Upgraded software and battery and still the screen goes blank after it goes to my home screen. Attached to this post is a video of the phone after I pull the battery and put it back in. I think it is still

http://www.youtube.com/watch?v=rY_WU8WadXE

Did you perform a battery pull afterwards?
With the phone POWERED ON, remove the battery for 15-30 seconds, then reinsert and wait for the phone to completely reboot.
"Cats may taste like chicken, but they have more bones than rabbits."
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Lost 2GB after upgrading to mavericks

Seems that I need to ask Apple to credit part of my new MacBook AIR purchase ! I lost 2GB after upgrading to Mavericks. Used to be at over 6GB of RAM after booting before running my apps, now I come to the same point at 4GB !! Anyone else have the same issue. I changed nothing else !

normal, RAM USE CHANGED in Mavericks to make it better
Mavericks is designed to use RAM differently for good reason. Normal
http://appleinsider.com/articles/13/06/12/compressed-memory-in-os-x-109-maverick s-aims-to-free-ram-extend-battery-life
Mavericks uses RAM much more efficiently than any other previous version of OS X. Mavericks now has a memory compression feature that will compress the memory occupied by applications that aren't being actively used and give the freed up RAM to the application that needs it the most.
Memory Pressure graph that tells you how stressed is the system in terms of memory.
Fore more information about OS X Mavericks new system management technologies visit:
http://www.apple.com/osx/advanced-technologies/
See page 5 here:
http://images.apple.com/media/us/osx/2013/docs/OSX_Mavericks_Core_Technology_Ove rview.pdf

Z10 Phone Ring Going Silent Until Battery Pull, and Sometimes Loosing Its Knowing Its ID Information

I had a number of instances where the phone would no longer ring. No ring, or notifications have been modified.
The temporay fix is to do a battery pull and allow a full reset.
I found this happens sometimes after installing and then uninstalling a downloaded program from Blackberry World formerly known as App World. I also noticed this issue sometimes happening after updates have been installed.
The unfortunate part of this is if the Bluetooth earphone is not being used calls will be missed because the phone will be silent. I found there was no ring because I had messages and callers displayed during periods where I should have heard the phone ringing.
I also had issues where the phone lost the capability for it to know its ID. In this case the backup, or restore, and downloads will not respond. The fix is a battery pull.
I had one time where the battery pull did not fix it. I had to re-install the OS for the phone to become normal again.
Jerry G.

Personally, I think this is a super deluxe great phone. I like everything about the Z10 from a user point of view. We have a number of these Z10 phones and love them. When the Q10 comes out, we may get a few to use as keyboard phones.
I am thinking the OS was not exactly ready for release. There are some important missing issues and bugs that I have been running in to. I cannot see during testing that these bugs did not come out because there are many users who are having them.
Jerry G.

Battery Pull - When, Why, and How

An *excellent* article on the when, why, and how of doing battery pulls on your BlackBerry. It's recommended many times on these boards to fix a multitude of problems because it WORKS! Here's why:
http://crackberry.com/blackberry-101-battery-pulls-when-why-and-how
And if you don't want to click the link, here are a few of the highlights:
Maybe [your BlackBerry] is not working as fast as before, the internet is stalled, or application memory is gone and nothing has been added. Is it possessed? Do you want to hurl it against the wall?
Before exchanging the device or panicking that it’s broken, know this. It’s normal; from time to time, your device might become slow and unresponsive. There is a quick and simple way to troubleshoot these issues. In these cases, it’s necessary to reset your BlackBerry device by performing a hard or soft reset. A hard reset is also called a battery pull.
Essentially, a battery pull restarts the operating system on your BlackBerry device and is just like rebooting your PC when it’s experiencing problems. It is not the same as using the Pwr Off/On button. This only places the phone in standby mode. Not only does a battery pull solve various problems with your device, it also frees up application memory and shuts down applications running in the background that can drain battery and resources.
A battery pull can help when:
Hardware Problems
Device display freezes or jerks
Torch/Storm devices lag when going from Portrait to Landscape and vice versa
Keypad/Trackball stops responding or does not work
SIM card errors
Software Problems
Java code or module errors appear on screen (e.g. Uncaught exception)
Applications are slow, unresponsive, do not load or lag
Theme issues
Bluetooth errors – connecting, pairing, etc.
Installing/Uninstalling Applications & Theme)
Music streaming apps (Slacker, Pandora) experience continuous buffering
Social networking apps (Twitter/Facebook) indicate there is no connection available
Memory leak – available application memory drops
LED Notification - LED keeps flashing when there are no new e-mails, texts, alarms, etc.
Maybe you don't WANT to physically remove the battery; I know I don't like removing the protective case repeatedly to take the battery out of the phone. Thankfully, there are third party "apps" that simulate a battery pull that you can download from BB App World. I use QuickPull by Steelhorn Software (free); it will reboot your device on a schedule you set, or you can do it manually as needed. A+ Reset ($2.99 after free trial), deReset ($5.99), Restart Me (free) are other options, all available through BB App World.
HTH someone...your BlackBerry can do a lot for you, but you do need to do some caretaking and maintenance.

Hi SuzyQ,
I appreciate you sharing your tricks of the trade and words of wisdom to our community members. Your information in this post definitely explains the "why" behind some of our basic troubleshooting steps. Your feedback in greatly appreciated.
Thanks for being an active member in our community forums,

Itunes: i want to find a single fix for missing music on itunes rather than using "iTunes: Finding lost media and downloads" on a case by case basis.

recently when i was creating a playlist, i realized that i was missing music from my extensive itunes (12.0.1.26) library. i found the solution "itunes: finding lost media and downloads" and used the general approach to find the music in finder and copy it to itunes. i don't want to do this every time i find i am missing music. is there an automated fix? i want apple to develop a way to automate the fix. can it be that this isn't a problem for many people?
i ask this now because i just looked for music i thought i had but can't find. maybe i am wrong about having the artist, but it has happened on another artist too. i can't trust itunes to tell me whether i have a song or not. i don't want to keep going back to finder, especially when the instructions in "itunes: finding lost media and downloads" doesn't actually reflect my system (os x 10.7.5).
i don't want to try to do a restore. i have never done a restore on my mac (previously a pc user). and, i don't know how far back to take the restore to find the old music. and then music i have added since i lost the old music wouldn't be there.
i understand that there are so many system variables that apple would need to take into consideration with a general fix. but: i am assuming that apple's changes have caused my problem and feel that apple should do something to fix it. perhaps my assumption is incorrect.
thank you for your help.

limnos, i always have backups. the problem is that i don't know how far back in time to take a restore because i don't know how long this has been going on. and, if i take the restore back very far, i will lose what has been added since the music started to disappear.
i don't even know what you mean when you say "you will check there aren't any broken links (use a script from the Dougscripts web site) before you do a backup."
i agree with you to some extent about not automatically installing upgrades. i'm still running lion and was pushed to it from snow leopard. the problem is that i have a hard time envisioning the changes described in an update to judge whether something is valuable or not.
i have questions about your last paragraph. i'm going to repeat it here and then insert my questions as i go. please forgive my all caps for the moment:
"Now for your missing music, is it that there are broken links, or are things missing completely from the library?" I DON'T KNOW ENOUGH TO ANSWER THAT QUESTION. I BELIEVE THAT THE PROBLEM HAS TO DO WITH BROKEN LINKS. WHEN I COULDN'T FIND THE MUSIC THAT I THOUGHT I HAD LOADED INTO ITUNES YEARS AGO, I FOUND THE CD'S AND IMPORTED THEM TO ITUNES. I GOT A MESSAGE ABOUT SOME OF THE TRACKS BEING DUPLICATES THAT ASKED WHETHER I WANTED TO IGNORE OR IMPORT. I CHOSE IMPORT BECAUSE ITUNES DIDN'T TELL ME WHAT WAS DUPLICATED. IT WAS ONLY AFTER RE-IMPORTING SEVERAL CD'S THAT I REALIZED THAT THERE WERE NOW DUPLICATES OF THE CD'S: THE FILES I HAD JUST LOADED AND THOSE THAT I HAD LOADED SOME TIME AGO. THE ORIGINALS MAGICALLY APPEARED AFTER I RE-IMPORTED THE CD'S. I'M GUESSING THAT THIS IS AN EXAMPLE OF A BROKEN LINK I DON'T KNOW HOW TO RECOGNIZE A BROKEN LINK OR HOW TO PREVENT ONE. AFTER I REALIZED THE PROBLEM, I FOUND THE "FINDING LOST MEDIA AND DOWNLOADS" QUIDE. I LOCATED THE MISSING MUSIC IN FINDER AND DRAGGED IT TO ITUNES. DOES THIS COUNT AS A BROKEN LINK?
"If the latter and you use iTunes default settings for managing media, you can drag your media folder to Automatically Add To iTunes. It should add anything in the folder but not in the library list but ignore things that are." CAN YOU REPHRASE THIS LAST PARAGRAPH? I DON'T KNOW WHAT "DEFAULT SETTINGS FOR MANAGING MEDIA" MEANS.
FOR "DRAG MEDIA FOLDER TO AUTOMATICALLY ADD TO ITUNES," I THINK YOU MEAN I CAN DRAG /MUSIC/ITUNES/ITUNES MEDIA/MUSIC IN FINDER TO THE ITUNES ICON IN THE DOCK. AND, THAT THAT ACTION WILL REPLACE ANYTHING MISSING IN ITUNES BUT NOT DUPLICATE THE FILES THAT ARE IN ITUNES. IS THAT RIGHT?
thank you for your time and help, limnos.

HT1222 ipad apps 1 I lost all after I installed new windows and I tried to connect it between your computer and iPad, what's the solution? (Please Inbox : Bambangtjio@yahoo.o.id) Thanks

ipad apps 1 I lost all after I installed new windows and I tried to connect it between your computer and iPad, what's the solution? (Please Inbox : [email protected]) Thanks

Hi,
Sounds like it isn't to serious. the Bluetooth connection had an error and that is that generated
the Problem report.
When the Blackberry started to use Bluetooth the "gold standard" was using Microsoft's
"native" windows drivers. Now, every major PC company has there own version
Thus the problem report.
There is rather involved and lengthy procedure to check and install the correct Bluetooth drivers
in the Dell, but I really don't think you want to take that on.( Nod you head and say H*LL YES)
Here is what I propose;
The problem report needs to be resolved or it wont go away. Read the manual, call Dell,
try apologizing to it and that you'll never never do it again, what ever it takes!
Make the best investment you can make for your Blackberry, buy a media card.
All the memory in the BB is dynamic, this facilitates the functions of the phone.
By storing media in that memory, you effect are wasting X amount for file storage.
Store all media and files on the media card, and you will have a smooth running device.
They run about $25.00usd, they are easy to install, and they also make moving your
media a snap. You will need the USB adapter that came with it, but you can get that at
your local carrier store.
So if you agree with this I need some info.
On the Blackberry go to the options icon,click then scroll up to ABOUT.
I need your software version number, it's listed in this format: 4.x.x.xxx.
Send it back to me and I can tell you what size card you can get.
Let me know your thoughts!
Thanks,
Bifocals
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Curve 8620 freezes. the watch icon pops up and it freezes up. needs a battery pull everytime

Curve 8620 freezes. the watch icon pops up and it freezes up. needs a battery pull everytime
Device info
carrier: Cincinnati Bell
Model info and OS version:curve 8620 v5.0.0.900
a battery pull will fix the issue but it will happen again a day or 2 later.
I have been using Kindle for Blackberry most recently. I also upload a ton of music often using media sync for windows media player. any app or advice on how to fix the problem?

Hello pumarocks,
Welcome to the BlackBerry Support Community Forums
The following article should help regarding the issue you are experiencing:
http://www.blackberry.com/btsc/KB10307
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Lost media after battery pull

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