Lost Mode has disabled ipod
Firstly I have searched other questions and read through the posts but the only solution given is to reset and wipe the ipod. Seems extreme and an unhelpful way of locking your ipod if it's just going to force a complete wipe of the device. The ipod was connected by wifi but since put in 'lost mode' it has disconnected wifi so I can't try anything through iCloud as it just says the device is offline even though it is charged and has the display on.
All the ipod displays is "iPod is disabled connect to iTunes". No request for the lock pin and if I connect to iTunes with a usb cable it states the device is in Lost Mode and can only be reset.
Given this was put in to lock mode only with a pin using iCloud I would hope that there is a way to get the iPod to request the 'lock pin' that was entered using iCloud over a wifi connection.
Is there any way of getting the device to display a screen to input the pin that was sent through iCloud? Otherwise is there another way of unlocking the device that doesn't involve resetting the device and losing all the information?
If not then this seems a serious shortfall from Apple.
I don't have the option of going to an apple store as I'm in a rural location.
No, the security feature is working as designed. You have to restore and thus erase the iPod
\Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Similar Messages
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How to turn off lost mode on my ipod??
how to turn off lost mode on my ipod?? dont know what to do because when i turn it off on icloud nothing happens
What is current status of the iPod?
Did the iPod every show up in iCloud>FindMyiPhone other than saying off-line
What are you expecting to happen? -
I had lost my iPad mini so i put it in lost mode i found it but i had forgotten the password and it is now disabled. The iPad is in airplane mode so it cant connect to the internet. I removed it off find my iPhone hoping that it would remove lost mode but it didn't. Help please!!
marilynmonroe9123 wrote:
I lost my iPhone in an airplane, it is in Lost Mode but it needs to be connected to the internet. Is there any possible way to take it out of airplane mode from any other apple device?
Sorry no, there is no way to take it out of airplane unless you physically do so. -
Why is ipad2 still online and active when supposedly in lost mode and locked?
hey all,
i need some help regarding a situation i'm in!! the overview is i'm going through a messy breakup at the moment and my ex has possession of my ipad2 (a wi-fi model that's running ios6)!! it's supposedly for my 7 year old son's use (he's autistic)!! anyway, since it's registered to me, i had restrictions enabled with a 4 digit pass code where i had location services turned on, and i disabled my mail account and other things that would not be appropriate for my son to use or access, such as skype, facebook, etc!! basically, all that was on it was his game apps, safari, youtube and our photos of days out etc!! my ex was paranoid i was spying on her through the location service....... i explained that it was a security feature that would enable it to track it if it was lost or stolen!! she even thought i was listening to her conversations and watching her through the camera!! i explained this was absurd and paranoid!! anyway........
well, here's the problem!! after having the restrictions enabled for months, oddly enough after receiving a summons last week requesting her to attend court next week concerning the matter of my contact with my son, i noticed yesterday on my find my iphone app on my icloud account on my macbook the locations services was disabled and the ipad was online, being used!! realizing immediately she's obviously figured out my restrictions pass code and turned off the locations feature!! i immediately put it into lost mode (receiving an email confirming), and within minutes, it was offline for about 4 hours!! in the afternoon, i checked it again, lost mode was disabled and it was being used....... so i put it in lost mode again! 30 seconds later, it was disabled........ finally, i put it into lost mode and added a message that would be displayed on the screen stating 'be warned: i am aware you are using my passcode and password without my permission, which is a criminal breach of my privacy! ignore this & i will report to the police!'! it went offline! 7pm i received a text to my iphone asking my my son couldn't access the ipad and why was there a request to phone her! i ignored, as i know this was a game!! whilst in work, i received an email to my icloud mail inbox stating that 'lost mode had been enabled'......... making me realize she must also have access to my apple ID to gain access to icloud to enable lost mode! it stands to reason that you cannot tell the device you are actually using it is lost and lock it down!! finally, i updated the lost mode with a new message stating i was going to the police and she freaked out!!
so, that's the situation! the questions i need answered are:
*aside from a lucky guess, how else could she get my pass code and icloud pass word? is it possible the ipad has been jailbroken, hacked or spyware has been used to get my pass code and password?
*how come, when in lost mode, it says on the find my iphone feature on icloud that it's active (green spot) and 'online: location services disabled'? should lost mode not render the device unusable? i monitored it for at least an hour last minute...... it kept changing it's status from 'online: location service disabled' to simply 'offline'!
*in the 'find my iphone' app on icloud, next to the lost device, there's a symbol of an orange padlock! what does this actually mean? if it means it's locked, then how can it be online and seemingly active?
just to cap off, i've requested the device be returned to me (my ex has ignored this, stating only she intends to replace this device so she's free from my control and spyware) and i've contacted my solicitor who has offered to send an official letter requesting it's safe return!! as the device is registered in my name and contains my personal information, i understand the implications for her is that she's committed theft and possibly used criminal means to invade my privacy!!
any help or advice would be greatly appreciated!
alexjust giving this a wee bump as time is of the essence here and i need advice/ answers quick!
apologies if i've broke any rules!
alex -
HT201472 Can airplane mode be activated on a phone that is in lost mode?
The Lost mode has been activated on my son's stolen iPhone 6. Can the thief change it to airplane mode to keep it from being tracked?
Hello TSMW,
I'm sorry to hear that your son's iPhone was stolen. If Lost Mode has been activated on his iPhone, the phone would be automatically locked, preventing it from being put in Airplane Mode (the phone could still be powered off, though). For more information about Lost Mode and other tips on what to do if your device is lost or stolen, you may find the following articles helpful:
Find My iPhone: Lost Mode
If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Sincerely,
- Brenden -
I would like to know what is accessible on an iPad that has been stolen and Lost Mode has been enabled via the Find My iPhone App.
Missnu22 wrote:
SNIP...
... but they aren't answering my questions.
[1] Did I lose the ability to track the iPad now that I've selected to Erase it?
[2] Or can I stop that since its "Pending"?
[3] Also if there is a way to access the iPad and be able to Rename it and access Camera why are they continuing to ask for my password?
[4] if they can do that what's stopping them from being able to access other features on the ipad?
It is my understanding from these documents that if it is on and connected to the internet you can track it. In there it tells how tell if it is online by the color of the dot.
Read carefully, it is all in there
I still think this person is bluffing, but what confuses me is how this person knew how to contact you (?) You must not have had any security on it at all when lost.
Likely nothing (see #3)
If it were mine, I would erase it to make an expensive paperweight out of it and call it lessons learned - that is if at this point you still can, punch the button!
I can only go by what the Apple documents have told us, as your situation seems totally unique to any I have heard. -
If you have any information you can email me at********or answer here
location is off
can't track it
played sounds
lost mode is on
not sure if someone took it
not sure if it has been turned on and the message has been seen
could they have erased it and gave it another name
can it be tracked another way
is there a way so that i can get it back
Please help me!!
<Edited by Host>What To Do If Your iDevice Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if it is connected to the Internet by Wi-Fi or cellular. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. iCloud- Use Lost Mode
6. What to do if your iOS device is lost or stolen
7. 6 Ways to Track and Recover Your Lost/Stolen iPhone
8. Find My iPhone
9. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
I lost my phone and 8 hours ago got an email that my apple id password was reset....
And that find my phone has been disabled. Is it possible to track from where did this person disabled and restored my apple id?
And is it possible to put that phone on lost mode? please i need to know..... thank youI didnt have a passcode and nobody new my apple id, but my email was signed on that phone. (guess that person just reset my apple id password)
-
I was using my ipod at night then all of a sudden on the sceen it said ipod has been locked then it said my phone number and it said call me or the police will. I knew my brother locked it from the computer using " find my iphone" it was on lost mode like if it was lost/stolen. The problem was he knew my apple id and password. He wouldnt tell me the password and since he went to mexico to visit cousins he wont come back till October. What shall i do? I wanna unlock it. Somebody please help me. Thanks in advance.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
hi
my son has disabled his ipod touch and has forgotton the pass code, i have followed all the websites and got it into dfu mode but when itunes is restoring it back to its factory settings it is telling me that there are about 35 hours to go and then an error message comes up saying a problem with uploading and that my network isnt working (which is wrong) and to try again......donr this about 10 times now and everytime get the same error message......any help would be much appreciated
cheers
PaulAsk him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.
-
My daughter has disabled her ipod and we do not know how to re-set her password,Message on ipod screen
is "connect to itunes" have connected ipod and it keeps asking for password which we have disabled??
can anyone help.Place the iPod in recovery mode and then restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
Resetting a disabled iPod Touch 5th generation through recovery mode not working.
I bought a disabled iPod Touch 5th generation at a garage sale. I looked up how to reset it and followed every step given and it was working. It said there were about 82 minutes and it was restoring for about until 70 minutes and then a pop-up comes up saying it can't restore it because it has a password on it! Please help me.
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
my ipod 5 was just recently stolen in a waterpark (same with my best friend) and when i went on to find my ipod I pressed play sound and lost mode but it never successfully did all those things because my ipod wasn't or isn't connected to a wifi network as it says in the app. so how will I ever find my ipod if it never is going to connect to a wifi network without the thief accessing my ipod (I have a passcode). and also when I check the app once in a while it says ipod is online but cannot find location, so does that mean the thief is using my ipod or is trying to get in?
Yo are correct. It has to connect to internet for the FindMyiPhne features to be transmitted to the iPod
lost/stolen
No app on the iPod is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or conbtinue to show off-line.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
Lost Mode - useless when Location disabled, even online ?
Hi,
My iPhone was stolen by a (not so close) friend !
I went last week to a party. Only close and casual friends. At some point we talked and compared some apps between our
phones, I locked/unlocked mine several times, in front of the others, they did the same. However, after some time, everyone of us has been engaged in other activities
At some point I received a call on my other iPhone, and I went outside to be able to understand each other, because it was a pretty loud party ;-)
Anyway, I left my primary iPhone (for business) on the table.
When I came back, surprise, my iPhone was missing. Naturally, I suspected a joke or a prank for one of my closest friends. To not embarrass myself, I just tried to use Find my iPhone and see the state of the missing device.
It was Offline, probably the thief turned it off. I think it was one of us which, when playing around with apps, he saw my LockScreen code when I tapped it to unlock the phone.
I left the party. after a while, I tried again Find my iPhone.
Surprise again ! The iPhone was Online but Location Services Off. I tried to put it in Lost mode, but without phone number and
message, just to locate, not to alarm the thief. Result was the same, "Online. Location Services Off "
After one day, no matter how many times I tried, the thief (probably knowing that I have unlimited plan) continued to use my phone and it appears the same, "Online. No Location Available" (on iCloud, on Web Browser window) and "Online. Location Services Off" on Find my iPhone app , on my other iPhone.
My business phone was iPhone 4S, with iOS 6.1.6 (last iOS 6 update). I didn't upgraded iOS on this one because I needed a quicker response when I receive important calls or updates, mail documents etc. And, indeed , it worked like a charm !
So not being able to locate and get back my iPhone, I was forced to erase it (at least I hope it was erased OK). As a result, I couldn't locate it anymore.
Thanks God I had nothing compromising, or business sensitive on that phone! I changed, anyway, all my mail passwords, deleted from iCloud all my reminders and notes etc. Good Bye, good old iPhone !
I have to mention again, I have unlimited plan, voice and data traffic, so I was not afraid of higher payments, but I thought I should go to the telephone company and request a detailed list of calls after I lost it, maybe I could find a clue, with police help, of course. But I initially thought and trust it would be a breeze to find my iPhone with iCloud, Find my iPhone, Data Roaming, unlimited data traffic if, eventually, it would be lost.
And I'm absolutely sure I have all of these services active, all my iDevices have the same security settings.
But, to be absolutely sure, I tried the same thing on my other (personal, non business) phone. iPhone 4S, iOS 8.1.1, this time.
So I double-checked all security settings I could and deactivated only Location Services, from Privacy.
Results were absolutely identical ! Even in Lost Mode, my only left iPhone was impossible to be found via iCloud (Web Browser) or from my iPad, no matter how many times and what I tried, after switching off Location Services (again, GSM/3G/Cellular/EU Internet - active - unlimited data plan), Data Roaming On, WIFI On, only Location Services disabled from Privacy settings.
( My only big mistake, I think, was to reveal and use my Lockscreen code in front of my friends. But I thought we are all friends, why wouldn't ?)
I tried even to put my iPhone outside to have a clear view to satellites for GPS. No change !
And a major issue (or forgotten maybe, extremely simple feature) is still to not being able to change Lock screen
code/Password, once it was set already no matter what iOS is installed (6-7-8...)
So, the big Question remains the same. What is the (REAL) utility of Find my iPhone app/Service, when, just switching
off Location Services, even Lost Mode can't remotely enable it ? Contrary to what Apple claims.
What should I do in the future to avoid a similar situation ? What I missed/messed ?
Please help me to understand, anyone who can help me and really knows what he/she's talking about. I'm sick of suppositions, and neverending questions/ideas off topic.
Thank you !
Below are some pictures taken during testing Lost Mode on my only (now) iPhone:
Started "Find my iPhone" on Web Browser, I switched off Location Services on my iPhone :
Until now, everything's OK, as expected.
As advertised, Lost Mode rest assures us that will enable (temporary) Location Services, until unlocking:
To be sure it's a working data link, I tested "Play Sound", worked OK, then entered a number and message for testing purpose
Starting/activating Lost Mode...
Lost Mode activated with success, Location Services not. Still, my iPhone locked and displays 1234 call
and the message "This iPhone has been lost. Please call me".
I even put my iPhone outside, under clear sky, for 15 minutes, still nothing new on iCloud.
Of course, after unlocking my phone (Lost mode deactivated automatically), but still nothing (normal, in this case, without Lost Mode) and turning back ON Location Services, my iPhone was magically found . I even received a notice on mail, claiming my iPhone was found near my actual position
Here are my screenshots with my iPhone with all data services on, being locked on purpose.
So, what's wrong with Lost Mode, why it doesn't do what it should ? What I'm doing wrong ??
Please help me understand. Thank you !
P.S. I found yesterday that my phone was bought by someone identified by the police. They asked me what I want to do. I asked buyer's name, it's nobody I know, I let him in peace, no further complains. I moved on... but disappointed by claimed features in iPhone (regardless iOS 6-8) which are not working at all
(at least for me)...
P.P.S I had to remove some pictures (warned when trying to post - to many images)It shouldn't work like that.
Apple says contrary, even when you press Lost Mode, the following message appears :
"Lost mode enables Location Services. Find my iPhone and other apps will be able tu use the location of this iPhone until it's unlocked".
Pretty clear to me and tested but No Location detected by Find my iPhone/iCloud. At the other hand, if you looked at the pictures I posted, you'll see on my testing iPhone the little arrow which indicates the Location Services were started in Lost Mode. Just not detected in iCloud/Find my iPhone/Lost Mode. So, useless or not functioning properly (at all, in fact). Why ?
And, from the Apple support page (the link is below)
"If your device is online when you put it in Lost Mode or lock it, it locks and tracking begins (if applicable). If Location Services is turned off on the device, it’s temporarily turned on to track your device’s location."
iCloud: Use Lost Mode
And they claims the same for ALL iOS last versions since iOS 6 (since they introduced Lost Mode)
And yes, my phone which I still have, and the lost one, were both Online, so it could transmit location data, during Lost Mode, just it doesn't happens. -
HT1430 my daughter has disabled her ipod touch what can i do
my daughter has disabled her ipod touch can anyone help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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