Lost music after itunes update

Hi All
I just did the latest software update for my itunes and seem to have lost all my music. Called apple care and they talked me through looking the lost music. They said it looks like its gone. Any one have this problem? I was not the first one to call with this same problem. Any ideas on where to find my lost music libary along with ratings and such?
John S
[email protected]

sorry to hear of your loss. that is why I always back up my purchases.
you can email support and they can provide a one time exception and allow a re download of all yoru purchases, or at least what is still available for download.

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