Lost music and videos

Some of my music and all of my purchased items [videos,podcasts,songs] were erased somehow. Is there any way to get them back? If so, how?

Every time you download music from the iTunes store Apple have to pay the artist royalties, so the official stance from Apple is that purchases from the iTunes music store can only be downloaded one time. Then, you must pay again.
*This is why you are prompted to back this music up to a cd or dvd* (which I assume you didn't do).
Some people say that they've been allowed a re-download for various reasons when they've contacted Apple.
You can only ask but please be aware that Apple are not obligated to do this for you.
iTunes store support.

Similar Messages

  • Backup + lost music and videos

    I just purchased and installed the 2.0 software upgrade and lost all of my music and videos from my iPod Touch. I was under the impression that the backup that it performed was actually backing up what was on my iPod and that I wasn't actually going to lose everything. Did I completely misunderstand what was going on? Some of the songs and videos that I had on my iPod are on an external hard drive that has been corrupted and I don't know if I'll be able to even save them. I'd like to think that I haven't completely lost everything. Is there someway to access this "backup" that was performed? I'd like to think I didn't just pay ten dollars to wipe out my ipod.

    Unfortunately, you pretty much paid $10 to wipe out your iPod. From what I have heard on these boards, the people who did get everything back during the restore were those folks who had all of their media in their local iTunes. Folks like you and me who had content on our iPods that was NOT in the local iTunes did not get back any media during the restore.
    For us, the backup only backed up settings, notes, that sort of stuff. Did you get back your settings, at least? If you did, then I would say there's no way to get back the music. However, if you didn't get back anything - no notes, settings, bookmarks, etc - then maybe the restore didn't use your backup for some reason, and it's possible to find that backup and re-restore with it. Hopefully someone else can answer that bit for you, as I'm not sure how to select a specific backup to use for a restore. I know it's been posted about on here, though, in the past couple of weeks.

  • Lost music and video after updating podcasts

    For some reason all the music and videos on my iPod have disappeared, or I should say become inaccessible as it says I have none but the space they were taking up
    is still in use, so they are somewhere on my iPod.
    I was downloading a few new podcasts via a wi-fi connection and afterwards it "updated" my library and then the music and videos were gone (podcasts remained)
    Help!

    Have you reset your iPod?
    Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    If that doe snot work I would next try resyncing.

  • Lost music and videos in itunes!

    Today I was putting music and apps on my ipad. It is a used ipad (one) I recently purchased. Afterwrds I was listening to music on my mac suddenly everything disappeared music and videos !!!!! I could only find "old" music in my music folder. Nothing from the past year is in there!!! I looked EVERYWHERE and cannot find the newer stuff!!!! I loaded what I could find. WHAT happened to my new music/videos? Can I get them back? I tried in my itunes to check for avaliable downloads NOTHING!!! When I check in my purchased list there is NO list of ANY music or videos having been purchased or downloaded. WHAT HAPPENED and  HOW DO I GET THE STUFF BACK???????????
    Frustrated, Angry, heartborken and Sad.......Please help me!!!!

    See Empty/corrupt iTunes library after upgrade/crash.
    tt2

  • I-tunes -lost music and video files

    can you download your purchases from i-tunes again...

    Just use your back up. This is why it is fundamental to maintain a back up.
    Have you failed to maintain a back up?
    You can transfer itunes purchases from your ipod - File>Transfer Purchases
    From the itunes store terms of service:
    " PRODUCTS CAN ONLY BE DOWNLOADED ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM"

  • Music and videos on my ipod lost after synchronizing...can I get them back?

    First of all, I was looking on another site "answers" about how to copy music on my ipod touch with
    out erasing the current music which are on it...
    I did as instructed to copy them manually.....checked my ipod to see.....
    All the music I copied were there but the original videos, music, pictures have been deleted...info (like pictures videos from another ipod touch were put in place...
    I WANT THE ORIGINAL MUSIC AND VIDEOS ON THIS IPOD BACK BUT I CANT FIND THEM!!
    the music and videos on the ipod were from my cousin's laptop....she's in the Philippines....instead of asking her, can I find a way of getting them back
    or have they been erased?
    PLEASE NO MORE SILLY ANSWERS....

    They're not lost, they simply don't show because you settings ask it not to.
    Go to Settings --> Mail, Contacts, Calendar --> Calendar --> Sync --> All events

  • HT4914 My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

    My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

    Hm ... I guess I can't edit the post above. Anyway, I seem to have solved it by ...
    Quitting iTunes.
    Going into Home / Music / iTunes, and renaming the file "iTunes Library.itl" to "iTunes Library (corrupt).itl".
    Entering Time Machine, and restoring the "iTunes Library.itl" file from a few days ago. I went back two days, which seemed far enough back to be "before" the problem but not far enough back to have trouble with recent acquisitions.
    Re-opening iTunes - and everything seemed to be back in order.
    So that's fine for now. We'll see if the solution is stable.
    Very, very tentative assignment of blame: I believe iTunes crashed earlier today after I'd synced photos from my iPhone to iPhoto, and then iTunes crashed while iPhoto was closing (and taking its sweet time doing so). If that was indeed the case, that's at least the second time in the past couple of months that trying to sync iPhone photos to iPhoto has caused me significant problems. (The last time led to 80% of my iPhone suddenly being occupied by "Other", and a full restore of the darn thing.)

  • HT4623 I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine

    I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine.It is quite strange as well. Have you encountered this issue before?If yes then what's the solution?

    I had major issues with the iPhone 4s battery, however it’s resolved.
    The tech who set the phone up at the Apple store did so with little training.
    if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
    Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
    turning of locator and the push notifications from facebook--they have a lot!

  • Lost playlists, music and video

    When I connected my 1g Itouch to my computer today, none of my playlists or music registered. I disconnected it and tried to access them on the itouch and found that nothing is found despite the fact that itunes is still showing that the disk space is still being used, although instead of it being marked down as music or video on the summary, it is down as 'other' and I cannot access it. My apps are all still working fine, but I was wondering if there was a way that I could either restore my music and video files so that they are acessible, or, at the very least, a way of removing the items to reinstall without having to reset the whole player.
    If I have to restore the itouch to factory settings, would that mean I would have to pay again to get the 2.2 update?
    Thanks for any help.

    I think restoring the device is your only option. And you don't have to pay for the 2.0 update again as long as you use the same computer that you brought the app from to restore your iPod. You can try to reset the iPod but I doubt that will help much. To reset hold down the Home and Sleep/Wake buttons until the  logo appears (ignore the turning off option).

  • Music and videos "lost"

    i recently purchased a 32 gig ipod touch and i noticed that when i sync my music and videos and all that stuff that it will say i have no content. does any one know how to solve this problem

    Every time you download music from the iTunes store Apple have to pay the artist royalties, so the official stance from Apple is that purchases from the iTunes music store can only be downloaded one time. Then, you must pay again.
    *This is why you are prompted to back this music up to a cd or dvd* (which I assume you didn't do).
    Some people say that they've been allowed a re-download for various reasons when they've contacted Apple.
    You can only ask but please be aware that Apple are not obligated to do this for you.
    iTunes store support.

  • I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

    I  tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

    Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
    As IO said before:
    You can redownload most iTunes pruchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    I do not think it included audio books.

  • Can't add music my iPhone from iTunes.  When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load.  [Manually manage music and videos] is checked. And, this is the only Mac I have ever used to

    Can't add music my iPhone from iTunes.
    When I try to drag a song over to my phone, I get the circle w/ the syncing line through it, but it does not update/load.
    [Manually manage music and videos] is checked. And, this is the only Mac I have ever used to add music to my phone.
    Also, just updated the phone's software today, and iTunes' software is already up to date.

    Hi Gregg,
    Have you tried resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your Music app is behaving normally.
    Cheers,
    GB

  • Need to get all the files, well music and video, from my ipod touch 5th gen to my itunes libary.

    Need to get all the files, (well music and video), from my ipod touch 5th gen to my itunes libary. (So basically sync the other way to normal)
    Laptop hard drive broke so had to buy a new one and obviously now need to sort out my itunes.
    Did try downloading all my purchased stuff onto itunes but it has missed some things off, and there are some files I did not purchase from itunes so need a way of getting them back on there.
    Sure this question has been asked a million times but can't find anything to help me on here so thought I'd ask.
    -Did have a look at going onto the start menu and opening the hidden items thing but couldn't see any reference to ipod or device on it so wasn't sure how to do it that way.
    -On itunes under my device when its connected, the section about manually restoring and backing up, would that help me? Because that says it will manually back up my ipod to my computer then could restore that back up, obviously I don't want to accidnetally get rid of everything on my ipod so didn't want to try that just in case without checking.
    (And yes I have disabled auto sync to device when conncected!)
    Can anyone help me please? Sorry if i've overcomplicated this!
    Thanks:)
    Chris

    Backing up an iOS device will copy some data to a backup file within iTunes, but this excludes all media.  You can also transfer iTunes Store purchases from the iDevice to iTunes but, without using a third-party tool, nothing else.  As long as you do not sync the iPod with your new library, the media that's on it will remain ... for as long as it keeps functioning, is not lost, stolen, eaten by the dog, ...
    You may also have an option to recover your previous library from your old laptop; as long as its hard drive isn't fried, a computer repair store or technician may be able to extract the drive, mount it in an external enclosure, and copy your data to another PC.  Whatever you choose, there is no real alternative to having all your media on your computer, managed by iTunes, and regularly backed up to another device/location.

  • My computer will not let me click the box in iTunes where it says "sync only checked music and videos." So i cant unsync songs that i don't want on my iPod but still want in my iTunes. HELP?!

    My computer will not let me click the box in iTunes where it says "sync only checked music and videos." So i cant unsync songs that i don't want on my iPod but still want in my iTunes. HELP?!

    These are your options:
    1. Restore the iPhoto library from the most recent backup that predates the issue.
              Advantages: Always works, if library damage is causing the problem and the backup is intact.
              Disadvantages: Impossible if you don't have a backup. All changes made since the backup are lost.
    2. Repair or rebuild the library. Be sure to back it up first.
              Advantages: May solve the problem with no loss of data.
              Disadvantages: May fail. May take a long time if the library is large.
    3. Scavenge the library with a third-party application called "iPhoto Library Manager," which you can find in a web search. From the application's menu bar (not the iPhoto menu bar), select Library ▹ Rebuild.
              Advantages: All images should be preserved.
              Disadvantages: All books, calendars, and slideshows will be lost.

  • Getting purchased music and video from itunes

    I deleted some music and videos that i purchased from itunes store by accident from my computer. Is there a way that i can retrieve it from the store again without paying for it? I was able to view everything that I purchased but I couldn't find a way to download them again. Thanks
    marc

    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on the link at the bottom of this page you'll be able to email your query: iTMS Customer Service
    If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    You might also want to check out these pages for future reference:
    How to back up your media in iTunes
    Back up your iTunes library by copying to an external hard drive

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