Lost music files after upgrading to itunes 7

Hi, can someone please confirm whether or not my music files have been physically deleted from my computer after upgrading to itunes 7. Many of the songs in my playlist, including MOST of the songs purchased through itunes come up with the error that the original file can't be found. I've done searches and can't come up with the files.
I want to know if they are indeed gone.
I realize that you click "I agree" to the agreement before installing and as of now this "contract" has held up. However, we'll see how well it holds up when offered software is knowingly removing personal files. I'm sure that if someone were to write a virus that destroys your computer, if it had a warning message with an "I agree" button, it would be a very difficult contract to stand by.
To my recollection, no software in the past has physically removed personal files from your harddrive on install.
So, I don't think a precedence has been set for this kind of class action.

and we refresh.

Similar Messages

Recovering lost music files after itunes 7 upgrade

Newbe here; I recently downloaded and installed ITUNES7.0.1(25.7MB)UPGRADE and was horrified to discover my ENTIRE music library disappeared(or deleted!)-how did this happen? More importantly, how do i recover the files- i performed every type of search there was on the computer but no luck- please help- many of these file were rare pieces I place on the Computer when changing computers from ibm to mac.

No it looks like I tunes deleted all my mp3s also. When I first ran 7 it crashed and I had to reboot. When I looked at my mp3 directory all files are gone and on this new system they can't be found anywhere else. Even undeletion software hasn't been able to find them.

Problem with mp3 files after upgrading to iTunes 8.0

I have the following problem in iTunes after installing the 8.0 version:
I have noticed that certain (mp3 in this case) files do not play or download Album Cover from iTMS.
These files were in normal condition at least 1 day ago, before the update and I can still find them in my iPhone which has not been sync since the iTunes update.
Things I've done before posting:
1. Checked the files that they still exist in their original location as they are set in iTunes preferences.
2. Those files can be played either in Quick Time or in Finder Quick View (and Real Player and VLC).
3. I have restored the mp3 files from Time Machine but no solution found.
4. I have backed up and erased and created a new iTunes Library and tried to import them again on an empty library but nothing happened.
5. The files existed in iTunes (without Artwork which they did have previously) but I could not play them (double-click etc). Then I removed them, I cannot add them again (either by 'Add to Library' or by drag-drop)
6. Of course, I did a volume repair and permissions repair by booting from the OSX install DVD.
(edit) 7. I moved the files on my MacBook Pro and tried to add them in the iTunes there (completely empty and different library). This also had no result...
So after all these, the files are still not accepted in the iTunes but they still exist (and are playable) in my iPhone after yesterday's sync.
Any ideas? because i'm running short atm
Message was edited by: Periclesm

Had the same problem with the new update. I finally got back to my previous version by using system restore. After the restore I had to go to the "All Programs" list and click on Quicktime and iTunes individually to allow them to re-configure, then had to restart the computer again. After that all's well. My lbrary was intact.
I tried everything to get the newest version to work, including completely uninstalling my current versions of QT and iTunes, then downloading the latest directly from the Apple website, but, after 3 attempts, nothing worked. Guess I'll have to wait for the next update and try again.
By the way, your library is not actually stored in iTunes--it is stored in your Music folder, so you should not lose anything by uninstalling iTunes if you need to.

Lost pdf files after upgrading to Reader 9

I recently upgraded to Reader 9 and now notice that a bunch of pd
f files I had stored in verious folders in My Documents have disappered!
Running XP Home SP3. Any ideas what happened to my pdf files??
Thanks

Thanks for the reply. I figured it was likely unrelated to the upgrade of Reader, but a couple of possibilities still lingered in my mind:
First, the Reader upgrade was done by my better half, and I believe she performed the upgrade in response to a sudden pop-up window prompting you for an upgrade - a commom tactic for spreading viruses. And secondly, the pdf files I lost were created by CutePDF (freeware), so the thought crossed my mind that Adobe would not mind pdf files created by competitive software to disappear...
At this point I think the probable cause was a virus.
CowboyInAZ <[email protected]> wrote:
Since the Reader 9 upgrade only affects the Reader 8 software and associated Windows Registry files, not documents, it's 100% likely that this upgrade had nothing to do with the disappearing files.
It's like filling up your gas tank and suddenly noticing that one of your tires is flat. One has no way of causing the other.
It's cases like this that keep me telling people every day to be sure and back up important files to some external media (flash drive, CD-R, DVD-R or eve an external HD).
>

HELP! relentless stuttering of music files since upgrade to itunes 7.6

...and upgrade to 7.6.1 did nothing to alleviate the issue.
makes no difference if the file was purchased from ITMS or ripped from my own CD collection.
it's been over 2 weeks of beating the drum and NOTHING in response.

This is a widespread issue, search the boards for "stutter" .... there must several hundred people posting on these forums with the same issue.
I have my 300GB + iTunes library on an external WD My Book Pro (a 2TB version set up as a 1TB RAID mirror) connected via FW800. I solved my stuttering playback problem by transferring my library to another external FW800 drive with two Seagate 200GB drives configured as a RAID stripe.
It would be interesting to get some stats on how many people have their iTunes library on external or network drives and what vendors the drives are manufactured by.
Post your iTunes config details here, even if you dont have the problem.

Some mp3 files do not play after upgrading to iTunes 8.0

some mp3 files do not play after upgrading to iTunes 8.0
have upgraded and some songs which used to play on iTunes 7 no longer play. album art is missing. when trying to play on of these songs, nothing appears in the playbar at the top of the window.
it seems the same problem exists in the mac os environment.

The solution I discovered to fix this problem was to create a smart playlist with all song of a kind containing MPEG. Then I went through album by album, and coverted ID3 tags using the value of NONE. This then enabled me to play the songs in iTunes 8.0 and in many cases restored the Album Art.
Thanks!

Lost iTunes Library after upgrading to iTunes 7.7 HELP PLEASE

I have two issues on hand : after upgrading to iTunes 7.7 I opened iTunes and all of my music was gone except for about 1,000+ songs (3.2 GB) when I originally had about 20GB worth of songs. How can I recover my full library into iTunes ?
Second issue: when importing new CDs into iTunes 7.7 it only plays a fraction of each song before moving on to another song, whereas iTunes shows that I have the full song imported.
I really appreciate someone's help here, and does the latest version of iTunes have a bug ??

Further to my last post, I find that the purchased songs have been retained in the iTunes Library of my Mac Book - is there any way iI can restore them to the iMac?

I have lost large number of files after upgrading to macOS Yosemite. Any help to restore them?

I have lost a large number of files after upgrading to macOS Yosemite! Any help on how to restore the files would be much appreciated.

Iimport them from your backup you made before choosing to upgrade to Yosemite.
Cheers
Pete

HT201272 My Windows PC has lost some music files I purchased in iTunes. If I try to use iTunes to restore them it just shows that they are already downloaded. How do I reclaim them?

My Windows PC has lost some music files I purchased in iTunes. If I try to use iTunes to restore them it just shows that they are already downloaded. How do I reclaim them?

iTunes: Finding lost media and downloads
Hope this helps.

ITunes won't recognize my password to restore my iPhone backup file after upgrading to ios5

iTunes won't recognize my password to restore my iPhone backup file after upgrading to ios5.
Tried every password I've ever used and tried resetting my password. Nothing works!
Any advice?

Nope. You obviously didn't read (or didn't remember) the User Guide. I will include a link for you. If you use the iPhone as Apple recommends (so that you do NOT experience data loss), frequent backups are advised, as are synching contacts/calendars with an appropriate cloud service or computer-based contact manager like Outlook.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Lost my lists after upgrading itunes10.6

HI there!
I'm on my way to get insane! I've lost all my files after the last update of itunes.The message is that my itunes library is not compatible with the new version of itunes 10.6.
Since I've made this upgrade,I can't recover my ancient files!
I need some help please!! I'm a dj,and I use itunes to keep all my playlists classify.
Thank you for your help !!

As a DJ and a professional you must keeep backups of all your files and do so just before making any major changes to your computer's software, so there's no worry about getting things back even if they are lost.
First, are the media files themselves lost? Go to your iTunes media folder and have a look in the folders there for music files.
Assuming they are not lost, it is hte library file that is presenting problems. Normally this should update without issue but who knows what is going on with your computer. You might want to try this tip first before trying others:
Restoring old library file after doing an iTunes update - https://discussions.apple.com/message/17789607

Help after upgrade to iTunes 7.5

After upgrading to iTunes 7.5, my library is gone ... replaced with a blank library. The library files are where they are supposed to be, just empty. I searched my complete hard drive for a previous version of my library, but found nothing. I had copied all my music to my hard drive, so I didn't lose any music, just all my organization, artwork, playlists, etc. With 3,000 songs on there, it would take forever to re-build all that.
On my iPod, everything's fine. My question is, is there any way to copy all the organization, name changes, artwork, playlists, etc. from my iPod back into the blank library on my laptop?
If anyone has any ideas, I'd love to hear them. Don't want to spend hours and hours putting all that stuff back together!!

Someone else may have a better fix, but see my posting under "Bush League Programming." Once I dumped 7.5 and reinstalled my previous version of iTunes, everything showed up just fine. Good luck.

I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Hi iTunes-1,
Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
To run CD Diagnostics, follow the steps in this document.
After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
Here is an example of what section three might look like:
In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
- Judy

'Sync conflicts' with Outlook after upgrading to iTunes 7.4

Since upgrading to iTunes 7.4 2 days ago I now receive a 'sync conflict' error with entries on Outlook calendar when syncing the iPhone. It allows me to view each conflict but I cannot see any differences between the entries that are apparently conflicting.
I can continue and all seems fine, but it happens every time I sync.
Has anyone else seen this?
Thanks
Rixta

It is possible to get iTunes 7.4 working with Outlook 2002, in spite of Apple saying that they don't support it. I posted it as Solution to Syncing with Outlook XP (Outlook 2002.)
Just save the following file from your current installation of iTunes 7.3 (you can copy and paste it to your Windows desktop):
C:\Program Files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.Outlook\Contents\Windows\
com.apple.Outlook
Then be sure you have a current backup of your Outlook.pst file.
Upgrade to iTunes 7.4.3.1, and connect the iPhone. Open the Info tab in iTunes, and check the boxes and use the pull down menus to select Outlook for contacts, calendar and mail. You should then have no problem syncing to the iPhone.
Too bad about the loss of the music you purchased, I would suggest you call Apple and have them give you a credit, as they created the loss through their either accidental or intentional modification of iTunes (actually Apple Mobile Device Support.)
Neil
Neil

After upgrading to itunes 7.3.1.3 I can't run the backup to dics anymore.

After upgradeing to itunes 7.3.1.3.1 I can not run the backup any more. Also the CD burning runs very slow.
The DVD burner run ok with other software.
After it checks for file to be backed up it kept ejecting the blank DVD and asking for a blank disc.
I have even replaced the DVD drive with drive from another computer.I also reinstalled ITUNES once-- It ran as a repair during the install.

I have used this same DVD Burner to backup my list from within iTunes before. I did this back in June just after I purchase 30 songs. I think I was running version 7.1 or 7.2 when the DVD backup worked. If not sopport then why does their diagnostics say DVD/CD Diagnostics. Even so I have the same problem on my other PC with a CD Burner. I think Apple support sound a little like Microsoft. I once had a problem with Windows NT and had to call MS support 5 times before they said their software had a defect and issued a patch.

Lost music files after upgrading to itunes 7

Similar Messages

Maybe you are looking for