Lost my audio beats

Help
I recently upgraded from windows 8.1 64 bit to windiws 10 and lost my bests audio any udea hiw i can get it bk
Hp envy j186na

Hello Envy-us,
I am sorry to hear that you have lost your Beats Audio again. I would like to be able to assist you with this, but first I do need some information from you first.
1. What is the full model number of the Envy 15? I have included the document 'Guide to finding your product number'.
2. What is the current version of Windows that you are running? If you need assistance in finding the version, I have included th document 'Which Windows operating system am I running?'.
3. Did any updates occur, or anything else happen just before you lost Beats, and sound?
Looking forward to working with you!
I worked on behalf of HP

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I understand you are having issues with your Beats Audio and your HP ENVY TouchSmart 15-jo98 Notebook. Here is a link to a framework update that is needed.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Lost my audio beats

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