Lost My Contacts on my Bold when when accepting a software update in desktop mgr - Help

Hello, my bold had frozen so I tried to back it up.  I set up desktop manager which I hadnt used before and it connected with my bold and said a software update was required.  So i clicked on accept and I actually saw it going through the process of backing up and it said back up successful.  But whilst my phone is working again, and all my apps and ringtones are there, all my texts and more importantly my contacts are gone.  And when I looked under blackberry docs, there was no back up file showing.  Does this mean ive lost them for good?

Update notices a staggered. If everyone eligible for an iOS update was notified at the same time 400 million simultaneous updates would crash Apple's update servers. So devices only check periodically to stagger the load on the download servers.

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