Lost my e-mail setup icon, HELP!

My phone recently had an issue and would not load the address book. I had done my last backup on 1/24/10 and retored the phone. Now I have no e-mail setup icon to add another e-mail address. I also get e-mails but they go to Messages, not the specific e-mail icon to which its related. PLEASE HELP!

Hi there!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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PLEASE help!! I use Outlook for my email and the Mail App Icon in my dock was also storing all my emails. So, I tried to delete ONLY the emails in the Mail App but somehow (under Preferences maybe?) I also deleted all my emails in my Outlook inbox.

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i found out my prob!
here is what you do.
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click "installed software"
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click "preferences...".
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its something with that update that effected mail, i hope this works out for you, if not reply back

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Try this and see if your mail comes back.
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Personal e-mail setup

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Solved!
Go to Solution.

First -- this workaround will never resolve what your original problem statement was...this will not enable personal email.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

E-MAIL ACCOUNT ICON

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Hello,
Please see if this KB applies to your situation:
KB26055 BlackBerry smartphone is unable to access the Email Setup Application after auto-updating
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email setup icon missing

My Email setup icon missing and in setup wizard has 2 options:work email or skip email setup
Solved!
Go to Solution.

Hi and welcome to the forums!
Try these steps.
KB10773 The Email Setup icon is missing from the BlackBerry smartphone
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Lost all my mail in my inbox +my mail account

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Hi Jake, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
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Outlook 2013 Mail Setup Add Account crashes or will not connect to Exchange in Windows 8.1

I've posted this in the answers.Microsoft.com forum, as well as the Office365 forum, and they sent me here, saying the Outlook engineers would be the best to help with this. I actually already posted this question a week ago, but nobody here replied.
Getting a bit frustrated at the lack of support, except for Richard over at the Office365 Forum.
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The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and no change. I uninstalled/reinstalled both from the Click to Run version, as well as reinstalling from a disk install, with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
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IMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
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Outlook 2013 Mail Setup Add Account crashes with Rundll32 error and will not connect to Exchange in Windows 8.1

I got a new Acer laptop with Windows 8.1 over 3 weeks ago, and installed Office Professional Plus 2013. I have an Office365 E1 subscription, but this Office 2013 is not associated with the subscription.
When I go to setup any email account using the automatic mode (primary will be Exchange Online with my 365 account, but I've tested POP email accounts with the same result), the Mail Setup crashes once the email address and password is entered and Next is
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"Windows host process (Rundll32) has stopped working
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The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and even uninstalled/reinstalled with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The folks in the Office365 support community have told me that Office365 ExchangeOnline
servers have to be configured with the auto-setup and cannot be setup manually.
I've done both a system refresh and a system reset, and I'm still getting the Rundll32 error. I tried to run a reset from a disk, but the laptop does not want to run it from the external DVD drive (giving error messages), so that doesn't appear
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IMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
Thanks,
Jason

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