Lost my pics using pc suite....plz help

Hi nokia, i am writing as i am just not happy at all after using 1 of your products and i need your help to solve this matter.
The problem is as follows-
My n95 8g developed a problem so i used pc suite to back up all my very important data and pcitures, after which i reset the phone to factory settings and did a instant restore of this back up to the phone and check everything was in order before my new phone arrived.
all went ok and everything was restored to normal.
But when my replacement handset was delivered the next day i went to restore my data to this new handset and only part of the data has been added.
all my important pictures of my dad who passed away a few months ago has now it seems been lost.
I have used a program called "noki" to extract the back up file but the pictures are not there.
Yet when i sent the file back to my original handset using pc suite all the pictures was put back on the phone even though i had just reset the handset, which tells me the pics are in that file some where.
Can you please please help me out on this some how..
i was may be thinking of some how getting my origanal handset sent back to me just so i can retrieve these important pics which mean alot to me.
Thanks for any help you may have to offer on this matter.

Sorry to hear the loss of your father. However, these forums are for user to user troubleshooting. If you would like to get a direct response from Nokia, please use the contact us link at the top of the page and either email or call them.

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