Lost my security answer and reset email

i've forgotten my security answer and i did not know the reset email that is used i wonder if apple can send the reset to my primary email? Please help thank you

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86683)

Similar Messages

  • I lost my security answers and backup email

    i lost my security questions and backup email

    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT201485 I forget my security answer and rescue email address

    I Forget my security questions and rescue email address...
    mine one is IOS 8.1.2
    i wan to buy iTunes buy it need me to enter security answer but I forget it and i try to reset my security answer but I forget the email address. So how I reset the security answe
    I Forget my security answer and rescue email address ... Hope will get ur help soonest

    You won't be able to view and/or change your rescue email address until you can answer your questions, if you can't remember the address then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view (and/or change) your rescue email address for potential future use : http://support.apple.com/en-us/HT201356

  • Forgot security answers and rescue email

    I WANT TO MAKE A IN APP PURCHASES AND IT ASK ME TO FILL IN THE SECURITY ANSWER, I FORGOT MY APPLE ID SECURITY ANSWERS AND RESCUE EMAIL TOO, ALSO TRY CALLED SUPPORT CENTER BUT THE SUPPORT CENTER IS CLOSE. WHAT CAN I DO NOW ? PLASE HELP ME (T-T)

    Wait for the support center to open. If you're desperate enough, create a new Apple ID, download that game from it, and then make the purchases; you won't be able to transfer previous purchases or iTunes Store credit between the Apple IDs.
    (101088)

  • Forgot Apple ID password, also security answers and failsafe email is inactive

    i have Forgot Apple ID password, also security answers and failsafe email is inactive, what do I do?

    Click here and contact the Account Security team without going through AppleCare.
    (116770)

  • HT201363 i have forgot my security answers,, NO reset email come to me !!

    i have forgot my security answers, and when i ask them to send an email to reset the answers i don't receive anything!!
    and when i try this with another email the reset email comes emidatly ! so what should I do, ans the have bloch my email because many wrong attempts.

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • Security answers and rescue email

    Alright, so I forgot my security answers and when I set up my Apple ID account, I did not include a rescue email. Since I don't have or know those; I'm unable to purchase items from iTunes. I need help on knowing what to do.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90928)

  • Lost the security question and safety email, but there are 3000Yen in the acc, How can I get it back or how to reset the question?

    I can't remember the answers of my security questions and i lost my safety email as well. Unfortunately, I just add 3000YEN into the acc. How can I reset the security questions? or how can I get that 3000YEN back ? anyone can me with this situation T.T 

    You won't be able to view and/or change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot security answer and my email account was hacked. What can i do?

    I bought a new ipod and i cannot buy anything without my security question answers, which i forgot, and recently my email account which is the rescue email address, was hacked so i have no way i can reset and I want to buy an app.

    #1 or #2
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Forgot my question answers and reset email doesn't exist anymore

    I would like it to be reset
    <Email Edited By Host>

    Hello zkalistook
    If you do not know the password to your security questions and the rescue email does not work, then the next step is to contact iTunes Store support to sort you out. The article below will provide more information.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    -Norm G.

  • HT5312 I forgot my security answers and rescue email

    Help

    As it says in the HT5312 article you attached:
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.

  • Someone has hacked my account and changed my security answers and rescue email. please help

    Someone maybe one of my old friends has hacked my secret answers and changed them not only he has done that
    he has also added a rescue email to my account. Please help what can i do?

    Contact the ExpressLane at: https://expresslane.apple.com then iTunes and iTunes Store and see if they can help.  You might also try http://www.apple.com/support/itunes/contact

  • Forgot security answers and rescue email not working

    i bought a new iPhone, and now not in the US., in china now. When I first make a purchase on iTunes it needs to verify by answering security questions that i totally forgot and the next problem is the rescue email is not working anymore, other wise , US support can not reach me here to call in china.
    What should i do? the only thing i remember is my apple ID and password.

    you will want to call apple and if they can verify your account then they can reset the questions

  • HT5312 Security questions and reset email....

    Hi, I cannot remember my security questions for my apple account and i do not get the option for an email to be sent to my alternate email to reset these questions?
    I have also selected the customer support section with a call back option, however as i based in the UK all the telephone numbers I have entered are rejected.
    Any Help.... please.

    Hi simoncaitlin,
    Welcome to the Support Communities!    The link below will help you get in contact with our Apple ID account security team to help resolve your issue:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    United Kingdom
    Start your support request online and we'll connect you to an expert.
    www.apple.com/uk/support/
    Cheers,
    - Judy

  • HT5312 I forgot security answer and rescue email and I've 15$ of balance on my account please help

    I forgot my apple rescue email and answer of all qwestion an I couldn't purchased any apps or musical

    If you don't have access to your rescue email address (you won't be able to change it or add one until you can answer 2 of your questions) then see if this user tip helps reset the questions : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

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