Lost my videos with new phone

I just recently bought an iPhone 5s and previously had the iPhone 4. When i was putting all my stuff on my new phone through icloud it didnt put any of my videos on and I'm not sure how I get them back? How do i get them back on my phone or even my computer?

Welcome to the Apple Community.
When you restore from back up, the process will restore the OS and some initial data, it will then restart and allow you to use your device while the remaining data is downloaded and restored in the background. have you allowed enough time for this to complete.

Similar Messages

I just bought a new iPhone and accidentally backed it up with my old iPhone backup, I do not want this. I lost everything on my new phone and I need it back. PLEASE HELP! This includes pictures and texts, etc.

I just bought a new iPhone and accidentally backed it up with my old iPhone backup, I do not want this. I lost everything on my new phone and I need it back. PLEASE HELP! This includes pictures and texts, etc.

So just to be clear, when you say "just bought" how long ago was that? Is it on this new iPhone that you had pictures, texts, etc that you want? Were you backing up to iCloud or onto iTunes?
This may not help for everything but if you go to iCloud.com and log in, are you able to find your pictures there?

TS4268 i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ?? :(

i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ??

If I get this right, you've ported your phone number to AT&T with the purchase of the iPhone. That is considered opening your own account under your name. Your brother's account is not ported to AT&T unless you used his SS# instead of yours. Your brother still has his account under Verizon Wireless, all you did was use your cell phone number to when you opened your own AT&T account.
If you don't want to use your Verizon Wireless phone #, my suggestion is to call AT&T customer service and explain that you want a new phone number instead of the ported Verizon number.

Cant play video with new update

Just updated my phone with I 0s 8 new version n now I can't play video on my phone play icon comes up but can't press it amd video doesn't play. How to sort this prob out.

Hi salman254,
If you are having issues with your iPhone being unable to play video with the Videos application, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
Force an app to close in iOS
Next, I would try restarting and if needed resetting the iPhone -
Restart or reset your iPhone, iPad, or iPod touch
If the issue is still present, you may want to restore the iPhone as a new device -
How to erase your iOS device and then set it up as a new device or restore it from backups
Thanks for using Apple Support Communities.
Best,
Brett L

Need to know what to do with new phone and no screen and no support from Telus Store

Purchased a brand new BB Curve 8530, and resigned another three year plan at Telus. Within 20 days, the screen went black and would not light up. I had used the phone in the morning to send a textmail, then set it on the charger. Later in the day, I picked up my phone off the counter, and the screen had gone black. I could not get it back.
I took the phone back to the Telus Store where I had purchased it, and the man who sold it to me, said it is under warranty, and he checked for moisture and any visible damages or scratches, and did not see anything wrong with it. He called to the main store to indicate that he was exchanging my phone straight accross, but the acting manager told him he could not do that. She said he must take the phone and 150.00 from me to send it in for repair and inspection.
I was told that if they decided I had done some damage, then the repair fee would be 500.00. (I am sure they would decide the latter, and I am not prepared to spend another 500.00 on a brand new phone!!!)
I called everyone I could at Telus to complain, but mostly talked to people in India and they said to contact Customer Care. This had been done, and no satisfaction received.
I tried to contact Blackberry, but no call number found, and only an online forum. No satisfaction there either.
I emailed CRTC, and have told everybody I know, about Telus, and we are all planning to get away from this company without care or concerns.
I want to get out of my three year plan with Telus, and I want my money back for this brand new blackberry phone that is sitting on my vanity. ....grrrr!
Most of my friends are moving to Bell, who incidently told me they would have done a straight out exchange for me...after I showed them the undamaged faulty Blackberry phone, and told them of my very bad experience with the Telus Store.
Any suggestions as to find any satisfaction in this scenario? I am currently using an old LG phone that was discarded by my daughter, and it is not a Blackberry, but it works, and the screen always lights up on it.

Unfortunately there is nothing that can be done here. But as a fellow Telus customer, this is bizarre behaviour, and unfortunately, you're not the first to come on here to complain about Telus' service recently. I wonder if there have been any major corporate shake ups recently.
As a heads up, when you call the Telus Mobility line, you actually should be getting someone in Canada. They may be in Quebec, or they may be of South Asian decent working in a Canadian call centre, but they are supposed to be in Canada (some call centre activities have been outsourced to the Phillipines for internet and phone troubleshooting though).
I would like you to go back to the original store and ask to speak to the manager and demand to know why you were charged for a warranty repair. There may be a legitimate reason, but I certainly don't know it and it's not normal practice for Telus and BlackBerry devices, unless they've come up with a new corporate policy. Personally, I'd love to know what that reason is. But it should be as simple as confirming the defect and issuing a replacement refurbished device if an easy repair is not possible. You might also want to check the terms and conditions of the sale.
When I purchased my device, I purchased an extended warranty which guarantees that if something goes wrong with it, I get a new refurbished phone with no problem, but I'll admit, I no longer know what the case is for devices without an extended warranty.
As a final bit of info, you can follow up with filing further complaints as indicated here: http://www.crtc.gc.ca/eng/info_sht/t1021.htm This link provides links to the other appropiate agencies to complain to, including Industry Canada's Office of Consumer Affairs and the Commisioner for Complaints for Telecommunications Services. Hopefully they can help further.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Replace playing video with new one in osmf player

Hi,
I have a problem with loading new video in osmf player. First video is loaded from the emmbed code, and I use ProxyElement to comunicate with MediaLEment and to load my plugin. But after some actions in my plugin I need to load another video in the Player. By changing the DisplayedObject from the proxiedElement I am loading the new video but the old video from emmbed code is still runing on the back. Does anyone know how to remove mediaElement created by the player or to replace with new one, ot at least to disable that video from playing. I tried with everything and it doesn't work.
Thanks

hi,
you can change into new Data Source.
From new Data Source you can load data into the old ods.
but if you want to kepp the old records as it is, then don't delete data in the ods.
hope this helps......
Rag
Pra

Read my old videos with new Iphoto

On MacBookAir mid-2013, 8GB ram / Intel HD Graphics 5000 with OS X 10.10.3 (14D131).
Thanks to the new Iphoto !
After teh update, I can't read anymore vidéos of my librady !?
"Impossible ti read this vidéo. Do you want to open it with QuickTime Player ?"
If I click OK :
QuickTime Player (the worse reader !) failed to open 'IMG_2090.MOV".
Will it be going to be **** again with Iphoto ?
Each new release of Iphoto is a really big problem ! It is not a good job.
Apple must NOT be a problem.
Does anyone have the same problem with the new Iphoto ?
Help, please.

Well 2 weeks ago, I updated my old 3gs to the new iphone version iso4 . Before I returned it to Apple store, I backed up my phone and when I try to sync the new phone I get a message saying something like" itune has been synched with a newer version" and I get the choice of starting as a new phone. In other words, the new phone is a 3.0 version and my itune was backed up with a 4.0 phone. I guess I can't ( or at least i don't know how to ) upgrade the new phone to a 4.0.
Sorry if it's not clear.

Lost Voice option with new update

I lost the the option to enter text via voice when texting, emailing withe new 9.1.41.XT926/4.1 Jelly Bean updated today.
I do not see the microphone icon in the keyboard anymore.
Please helpo me restore.
Thanks

Hi Ann,
Please disregard. I noticed that my Google Search had been diactivated somehow. After I adtivated and it updated, the mic icon appeared. I'm good now. Thanks
Have a great day.

With new phone download, how do you close applications running in the background? Used to push hold and delete.

With new ph download how do you close apps running. In the background

Obviously you didn't search the forum prior to your post as there have been a lot of posters with the same question. Double tap on the home button as usual. Scroll left or right to select the app that you want to close and swipe upward to close it. The iPhone ios7 user guide is available online from Apple support and from the ibook store on your phone.

Bad or no service with new phone

Hi, I just bought an iPhone 5s yesterday and when I came home and started using it, with an activated sim card, it switched between no service and just really bad service. Also it couldn't find our wifi if I didn't put my phone directly to the wifi box thingy, and my phone internet is really bad too. We do have a pretty poor network, both service and internet wise, but it worked better on my old phone, and it still worked like normal for everyone else in the house, it was just my new phone that acted weird. When I left the house and went somewhere where service is always better, it worked fine, but then when I came to school where our service and internet ***** it was worse on my phone than normal. So with that said, does anyone know if there's something wrong with my phone that makes it switch between low service and no service, and internet connection being bad, or if it's something else?
thanks

Have you contacted your carrier to insure your sim has been activated & provisioned properly?

Forgot to transfer pics and videos to new phone before activating... HELP!!

I need to know if there is some alternative way to pull my photos and video off my old phone now that it's been de-activated. I backed up my contacts and those transferred but I completely forgot about pics and video. Any suggestions would be appreciated.
-kvan

If your phone is SD card capable then you can transfer them using it. If not you can reactivate the old phone, text them to your email, then to the new phone. Or possibly by connecting the old phone to the computer and downloading them that way.

Any problems with new phones?

Some people got their new phones today. But I haven't seen any posts from any of them with complaints. Has anyone heard anything? Mine is supposed to be delivered tomorrow.

Unpair the headset from the phone with the problem. Restart the phone (hold HOME and SLEEP until an Apple logo appears), the pair the headset again. Also, look for things nearby that may be causing interference in the Bluetooth band. Cordless phones are a common cause of interference.

System attendant not working with new phone

I swapped out a 7945 with a 7965. I set the proper attendant console user and password, and selected the MAC address for the new phone but I still get an error message as follows
Your administrator must associate the phone with a valid application user. what am I missing?
Craig N

Hello,
As per your query i can suggest you the following solution-
In order to resolve this issue, make sure the Attendant Phone is associated with the users ac and acdeviceauthenticationuser, and restart the CTI Manager and Cisco CallManager Attendant Console Server services.
Hope this will help you.

Apps won't synch with new phone

Bought 3GS and synched from 2G backup, but none of the apps (except one, Around Me) will synch onto new phone. Tried turning on and off, etc. No luck.

I just finished doing my synch with my new 3GS and everything moved over to my new phone.
You might want to check your settings in the Devices area for your phone and make sure your apps are checked to by synched with the phone, I had to check a few of mine to make sure that they moved over to the new one, but otherwise it seems like everything has moved over correctly.

I have deleted my sons apple id and data from his old phone by accident as i thought i was resetting it for me to use and now he has lost everything on his new phone and his id etc does not work. Can someone please explain how i am able to retrieve

Can someone please shed some light on this???
I thought i was resetting my son's iphone 4 so that I could use it. But I seem to have erased his icloud/apple id and all of his data from his new phone too. His Apple ID doesnt work and cant be accessed as it now says it is disabled. I have tried the iforgot.apple.com website without success and have no idea how to rectify. I have requested a password change to his email address but that is not working either.
Please help?

That sounds confusing. First off, don't be too worried. There's practically no way to actually delete an Apple ID or it's purchase history. You should be able to get to it back somehow. Secondly, that's likely something that you'll need to talk to a real person on the phone for since it likely requires you to explain that you need access on behalf of your son, (who probably just set some security questions or an email address that you didn't know he put in.) Just call the appropriate AppleCare phone line (800-APL-CARE in the USA, or see the link below for other countries) and tell them you want to talk about an iCloud account security question.
Phone Support: Contact Apple for support and service - Apple Support

Lost my videos with new phone

Similar Messages

Maybe you are looking for