Lost pdf preview tab in ES4

Initial install of LC ES4 did have pdf preview and it worked for a couple wks. Now I can't get the tab back.
I've read the blogs-followed the instructions to resolve-but have yet to get pdf preview tab
I've uninstalled/reinstalled Acrobat XI Pro and LiveCycle ES4 twice now-each time making sure all directory structure removed.
I really need to get this feature back. Does anyone have a solution?

its working now... weird

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    The Adobe support people directed me to some instructions to do manual removals of stray files and registry items that were lingering from old installations of Reader and Acrobat. After that I did a clean install and it worked!
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