Lost photos and other errors, Complaint letter

I would like to send Apple a formal complaint letter letting them know how greatly disappointed I am with their products. I was a great fan of Apple and I was even considering buying a new Mac but I am no longer so sure.
For a while I dealt with MobileMe Calendar crashing constantly while trying to enter meetings and other important events. I just figured that they would get to it sooner or later. I have lived with the fact that my iPhone and my iPad lose the wifi connection they have constantly without any logical reason. I have ignored the fact that I cannot use many webpages on my iPhone or my iPad that use flash (including pages the US Army has) or are just not compatible like many realestate MLS search sites, I have watched as iTunes crashed and froze many times on my computer, and I have even put up with the fact that backing up my iPhone can take in excess sometimes of 8 hours.
But today I think I have had it finally, I lost photos that I had taken of my 1 week old daughter born July 1st; as well as photos from the US Army Black Hawk flight training course (I am a Uh-60 pilot in the Army). These were photos that I thought had been backed up on my computer by iTunes, these were photo's that I can never get back now, these are memories that I had wanted to keep. For many years before I joined the Army I was a computer systems engineer and I have a B.S. in Computer Info Sys; so I know how to use a computer lets not assume that the error is on the user behalf in this instance.
Thanks to Apple and thier team of programmers, I have lost some very importnat memories that I can never get back. I am sure any parent or soldier that has lost photos like these would agree there is no excuse, especially when you did everything the way you thought it should have been done. I am more than a little angry that Apple cant seem to get it right when it comes to iTunes and the iPhone, if they want people to use the product then make it work so they don't lose things like I have.
Does any know of an Apple email address that I should send this to with someone that would care on the other end? I am just very disappointed and want to be heard.
From,
A Very Disappointed Army Parent

http://www.apple.com/feedback/iphone.html

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