Lost pictures after update

Question

  A couple days ago I tried to connect my playbook to my computer to backup my pictures.  First time it has ever been hooked up to computer.  It said it was connected in desktop manager but there was no icon for it in the My Computer folder as a removable drive.  An update popped up saying there was an update available for my tablet.  I clicked update (it took a while)  When playbook started back up it had me going through all the start up procedure (choosing language etc.  Turns out I lost all my camera pictures.  The icon is still there but the only pictures in there are wallpaper pics that come with the playbook.  It's like it did a wipe but I did not have to enter my wifi network, or password.  Those were still there, just my pictures and contacs were missing.  This happen to anyone else, and is there any way I can get my pictures back.  I could not back them up as I could not connect to my PC.  Very frustrating as you should not lose your files by doing an update.

Answer 1

After spending nearly 10 hours recording unique and no longer available audio data on my blackberry playbook i connected it to my desktop in order to back it up and move the audio files off of the playbook for transcription. The desktop software would not allow me to do a back up and told me that there was an update to the playbook software which i should download and install. 
I complied.  The result was that the playbook update in fact replaced my former playbook software and deleted all applications and all personal data including settings,  book marks, notations, writings, files, saved emails, and most importantly photos and videos which were taken with the playbook of my children in irreplaceable moments and of course finally, the audio files that i had created over a 10 hour period earlier this week.
I have a back up that i then restored from which is a few months old; however all of my current work is lost.
On top of my current problem with this playbook and my lost files, I am also sitting here staring at my first Bold 9900 which is bricked and inoperable. ATT wont replace it and Blackberry wont touch it.  ....and of course there was my first Playbook which i bought on Day 1 of the launch for full price, it too failed and i lost dozens and dozens of files.  Having to send it back to RIM and go through a legnthy RMA process in which they fumbled and broke promisees made....
I have 3 tablets, 2 operational 9900 bolds and have been using Blackberry for 9 generations of models going back to the 1990s. I have my family on the platform as well.
Loyal or Stupid?  Not quite sure as I sit here staring at this playbook which has just thrown a giant monkey wrench into my work.
I have defended Blackberrys recent missteps to the CIO's, CTO's. Lawyers, Judges, Friends and Family on 3 continents in private and in public.
But now. I am DONE with this company and it's products.
I will continue with my corporate Bold 9900 as long as i have no other choice, but will move to BYOD as soon as i am able.  I will disengage all my personal and family Blackberry devices and will move to another platform.
As much as I hate to join the ranks of Apple or Google, RIM has left one of it's most loyal fans no other choice but to abandon this sub par technology.  To allow a simple update to the Tablet Operating system to destroy my work as well as any remaining confidence in the engineering capabilities of this company which Canada was so proud of is nothing short of astonishing.
For all of those out there that have had similar experiences, i feel for you. But do not allow your data to be vulnerable to these technical land mines. You wont see them until you step on one.