Lost Pre-Order Receipt

I pre-ordered Grand Theft Auto V for PC on Febuary 10th, back when I picked up my pre-orders for Evolve. Normally I keep all my pre-order receipts in a specific envelope, but I think this was one of a few times they stapled my pre-order receipt to the product page print out I brought in to easily reference what I wanted to pre-order.
Long story short, I can't find the receipt anywhere, I found the pick up receipts for evolve the day I went in there to also pre-order GTA V, but can't for the life of me locate the one for GTA, I fear I may of accidentally tossed it when I got rid of the product page print out.
Is there any way I can get another copy of the receipt prior to going in to pick up on the 14th?

Hello Veroku_Chan,
I used to have a pretty good filing system for my receipts, but somewhere along the way, I stopped keeping good track of them. It hasn't bit me yet, but one of these days I'm going to be in a pickle. You ask a great question and I'm very happy to help.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your purchase history, but not the pre-order transaction in question, so I will need some additional information from you. Please watch for a private message from me with that request. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I look forward to working with you and am grateful that you wrote to us.
Regards,
John|Social Media Specialist | Best Buy® Corporate
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Lost pre-order reciept

Hey so I put down a deposit of $38 for the Elder Scrolls Unlimited Tameriel game the version that cost $100 overall but I lost my receipt. I had paid with a Best-Buy gift card (originally a game Evolution I had returned) which was tossed after the transaction as there was nothing left on it. Is there anyway I can reprint my receipt?
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Greetings JasonatUNC,
Welcome to the Best Buy forum.
The store should be able to look up your pre-order using your information (name, phone #, email address) or the gift card number if you still have the card. If a My Best Buy™ account was attached to your pre-order, then the store should also be able to find it using the ID number. I was able to find your pre-order receipt using the email address you registered with the forum and have requested that a copy be emailed to you. Please keep an eye on your email account over the next couple of hours and remember to double check any spam/junk folders.
I hope that you have a great afternoon, and thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
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Lost pre-order PlayStation 4 receipt!!!!

Hello, my wallet was caught in the washing machine and was wondering if there is another way for me to get another receipt? I know they told us not to lose it but this was an accident. Thanks !

Hi there hyperonx93-
I don’t think I’ve ever accidently washed my wallet, but I have definitely washed receipts, money and a chap stick once, so I completely know where you are coming from.
The store should have your information stored for the pre-order, but I would recommend stopping in to have them re-print the receipt for you.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Lost receipt for pre order

I pre ordered destiny a while back and have lost the receipt. How would I get it again before release?

Hi there bigblue02005-
I can only imagine how excited you must be for the launch of this game! It looks incredible and I think Bungie may have topped themselves with this one. Obviously, you are going to want to have your receipt handy when you pick it up, so I would be glad to help!
I was able to locate your pre-order receipt info and have requested that it be emailed to you. However, just to cover all the bases, I will also send you a Private Message with the Customer Service Pin as well, in case you want to get a reprint at the store if that email doesn’t come through. Make sure that you also check your spam/junk mail folders for the email in case it gets directed there.
You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Thanks for connecting with us and enjoy the game when it releases!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Just noticed a recurring pattern of not being credited my $5 pre-order deposit.

The other day I was going over some of my Best Buy gaming purchases this year through MyBB, and noticed for one game, Project CARS on PS4, I was charged an additional $5 for the pre-order bonus (noted as "POB") which should have been free. I contacted customer support and was told I'd only be able to get a refund w. receipt in-store, and it was up to the store's discretion. As I didn't save a recipt from May, I figured it was a loss and not worth trying to make a case over $5.
Then I noticed something else. As a Gamers Club Unlocked member, all new release $59.99 games go down to $51.35 ($47.99 + tax) when the 20% deduction is applied. When accounting for the $5 deposit to reserve an in-store pre-order, the game should work out to $46.35 after tax if the transaction is processed properly. However, going through new release game pre-orders, I noticed that almost every single game I pre-ordered for in-store pickup this year was processed incorrectly and I was charged $51.35 due to not being credited the depsoit I had already paid. I didn't realize at the time, but now it appears as if has been the case for four pre-order purchases, which when added to the $5 I was charged for the pre-order bonus, works out to a $25 total overcharge. Is there any way to try and get my money back on this at this point or no? As some of these purchases were from months ago, I don't still have the receipt and even if I did, would be past the return window (though this wouldn't be a typical return issue).

Hi Jay86,
You certainly shouldn’t be running into so many issues with pre-order deposits at your local Best Buy. I’m familiar with hiccups with these in the past, but I haven’t heard anything for quite some time now. Our systems are setup to automatically apply your $5 deposit to the final transaction when a game releases, so this leads me to believe that some of your pre-orders aren’t being fulfilled properly at the store level. I’m very sorry if this has occurred on any of your pre-orders!
Like others have mentioned, your local store should be able to refund any pre-order deposits necessary. We also have the ability to locate previous pre-orders/receipts, so I wouldn’t worry too much about that. Considering the timeframe here, you may want to ask to speak with someone from your store’s leadership team as well, should you run into any issues.
Please feel free to let us know if you continue to run into issues with this.
Best regards,

In Store Pre Order Payment

Can I pay off a pre order before the title is released?

Hi jayxarr,
That’s a great question! Pre-ordering games in-store comes with the luxury of only needing to put down a deposit of $5 on most video game pre-orders. However, we do know that at times, our customers would like to just pay the deposit in full and be done with it! I’ll gladly clarify the details around deposits on in-store pre-orders at Best Buy.
As zztoluca has stated, the $5 deposit when pre-ordering in-store is only a minimum amount needed to secure your copy of any given game. If you wish to pay the full amount, you should be able to do so at the time of pre-order only. I don’t believe you can add to an existing deposit once the pre-order has been created. Also, for clarification, if you’re a Gamers Club Unlocked (GCU) member, you likely won’t see your GCU benefits apply until you pick up the game and fully complete the transaction. GCU benefits usually do not reflect on the pre-order receipt itself.
Please don’t hesitate to let us know if you have any further questions and thanks for your inquiry about pre-ordering at Best Buy!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Pre-order is being axed...

My friend just got a call from bestbuy that his pre-orders for white one is no longer guaranteed and they are not sure when he will get it. He is very upset because most of other places are now even taking pre-orders for black ones. Basically, he was about to be screwed. He decided to get black one, but he is not very happy.
He ordered from different store and I ordered it from another, but what is going on with white ones...
I understand that apple is going to have low supplies, but canceling a reservation? that's cold. If I get this call, I would go crazy.

I have created an FAQ and just posted it here. This should answer your questions.
Will Best Buy® take pre-orders for the white iPhone 4?
No. We have stopped taking pre-orders for the iPhone 4 16GB White (SKU: 1039203) and iPhone 4 32GB White (SKU: 1049294). We stopped taking pre-orders for the white iPhone 4 after Apple stopped taking pre-orders to prevent customer disappointment if inventory is not available.
What if I already pre-ordered a white iPhone 4 at Best Buy®?
If you have already pre-ordered either the iPhone 4 16GB White (SKU: 1039203) or iPhone 4 32GB White (SKU: 1049294), then your pre-order is still valid. You will receive your phone once the store receives the product from Apple. This may or may not be on launch day, June 24th, 2010.
If I pre-ordered the iPhone 4 at Best Buy®, will I get it on launch day, June 24th, 2010?
This is not guaranteed and is completely dependent on how many the store receives from Apple. Any inventory received will be used to fulfill outstanding pre-orders in the order they were placed. For example, if the store has twenty pre-orders on launch day but only received fifteen phones from Apple, then the first fifteen pre-orders should receive their phone on launch day.
Will Best Buy® receive inventory of the white iPhone 4 on launch day, June 24th, 2010?
This is not guaranteed and is completely dependent on when the product is received from Apple. While we have ordered all versions of the iPhone 4 from Apple, we can only sell what we are provided with.
Will Best Buy® allow me to switch which particular iPhone 4 my pre-order is for?
Yes, assuming the pre-order is still open and not expired. Please bring your pre-order receipt into the store your pre-order was made at for further assistance.
Essentially, all existing pre-orders for the white versions will still be fulfilled whenever the store receives the inventory from Apple. We do not know when that will be exactly. Any store system showing iPhone 4 inventory is only what we ordered. This does NOT mean that Apple will provide us with that many on launch day.
I hope this helps!
Jacob|Web Planner | Best Buy® Corporate

Madden 15 Pre-order Issue

I preordered Madden 15 Ultimate Edition in-store and when picking up the game something got screwed up.
It was going fine until I handed the clerk the $10 off coupon, and I apparently gave it to her too late in the transaction even tho I hadn't paid yet. She told me that she would have to void the transaction and begin again and scan the coupon earlier. On the second try, since I had a $5 preorder deposit, she applied the $5 as a "discount". And here's where the problem is, as the system didn't recognize that I was actually picking up a preorder.
The bottom line is that I didn't get any preorder bonuses printed on the receipt and the 500 points for preordering the game are not pending on my account. Can somebody please help me with this?

Hi jdpantoja,
Thank you as well for pre-ordering Madden 15 at Best Buy. I hope you’ve been enjoying the Ultimate Edition thus far. I’m sorry to hear that you may have experienced in issue in regards to the Get $10 promotion. Since it sounds like you feel there may have been an issue with how the transaction, specifically with it not being recognized as a pre-order, I’d love to look into this more and see if I can assist!
Using your email address on file for the forums, I was able to locate your purchase receipt, as well as the initial pre-order receipt. In reviewing the details, I’m immediately able to recognize what happened here. I’m going to send you a private message with more information. To check your private messages, make sure you’re logged in to the forums and click the small envelope on the top right of the screen.
I’ll be reaching out to you shortly.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

$5 pre-order deposit not applied or refunded

I put down a $5 pre-order deposit in store, and when I picked up my game this week, I wasn't given my $5 credit. This is despite having the CSR scan my pre-order deposit receipt, and me asking why the display didn't give me my $5 credit.
Do I have to go back to the store to fix this, or can someone give me the credit online like http://www.forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Wast-not-credited-my-5-deposit-at-preorder-...

Hi shulk,
If our store associate scanned your pre-order deposit receipt, it’s quite odd that your deposit wouldn’t have been applied when completing the payment to fulfill your pre-order. I’m very sorry for any confusion if this occurred! I’ve seen this happen maybe a handful of times and it can be due to a few different circumstances. Either way, I’d like to look into this for you if still needed.
If you still need assistance with this, please send me a private message including the Customer Service PIN located at the bottom of your final sales receipt. If you still have your initial pre-order receipt, the Customer Service PIN off that one would be helpful as well! You can send me a private message by clicking the link in my signature.
I look forward to hearing from you and helping further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club and pre order

Hello, I just pre ordered 3 games. Black ops 3 and Battlefront for ps4 and elder scrolls for Xbox one. My question is do I get the pre order code for black ops 3 in my email because I didn't get it on my receipt? And also when do we get the 20 percent off for the pre order games? On my receipt it still says I will 59 and some change (I put 5$ down on each game). This is my first time pre ordering at best buy and I did buy the gamers club unlocked earlier and got the bonus 10% when I traded in a game.

Hello BryanB1996,
Welcome to the forums and thank you for the questions! Enuf is correct in stating that the Gamers Club Unlocked benefits would be reflected on your BestBuy.com pre-order, but wouldn't be on your in-store pre-order receipt until the date of the purchase.
You should receive the Call of Duty: Black Ops 3 beta code by email usually associated with your My Best Buy account. Please make sure to check your "Junk" or "Spam" folders and allow 24-48 hours for it to arrive.
Please let us know if you don't receive your code. Thank you again for reaching out to us and we really do value your pre-order purchases with us!
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Tamriel Unlimited Imperial Edition: In Store Pre-Order PS4

So after noticing the collectors edition was sold out online I went into my local store and had them check the SKU and they said they could pre-order it in the store. I put some money down and get my pre-order. My question is does BestBuy tend to pre-order stuff like this without knowing if they will have stock or what?
He said he checked and it looked like everything looked good.

Hello JetBlackPanda-
Welcome Back! I’m glad to hear that the issues you encountered with The Witcher 3 didn’t prevent you from pre-ordering another game with Best Buy! While I haven’t played an MMORPG in a while, Elder Scrolls Online certainly seems to have a loyal following!
As I understand it, if the store was able to complete the pre-order in their system, they should receive the game when it releases. When stores try to get creative to find a way to push the pre-order through, sometimes things can get dicey. Based on my review of your pre-order receipt, it appears that the store did it correctly.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week a

When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week and used tons more data than usual and am hoping that will save me this month.

concretedonkey, I'm glad you were able to take advantage of this offer when you ordered your new iPhone 6. I can certainly review your account to ensure this was added for you. Please reply to the direct message I have sent you.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Multiple pre-orders on a single receipt?

First time that I've pre-ordered multiple games at the same time. I thought the cashier would ring them seperately, since they are for different systems and different release dates. Instead, they were all rung on a single receipt in a single transaction. Is this OK?
Thanks
Solved!
Go to Solution.

Hey again jeremygary,
It's absolutely okay for multiple pre-orders to be on the same receipt, even if they're for different titles and consoles with different release dates. When you pick up each title, the staff at your local store will simply need to select the correct pre-order deposit during checkout.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I pre-ordered iphone6. Have receipt in documents on account but have never received an email or confirmation. Can somone check what is going on?

Hi -
I pre-ordered the iphone6.
I can see the receipt in my documents folder under my account.
Yet - that is the only proof/information I have.
I never received an email.
I have no idea my status or even if Verizon is aware of the order.
Can someone check?

Hello there, AlohaSurf! I regret that you haven't gotten an email confirmation of your order. I can see that you're able to review your purchase receipt. Has your bank account been billed for anything yet? Also, have you checked your account contact info to ensure that we have an up-to-date email address for you?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Lost Pre-Order Receipt

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