Lost Product Key card

I refreshed my Lappy but afterwards lost Microsoft words, excel, power point etc etc. All these apps and other important ones have disappeared. Acer has told me I need the product key which has been misplaced. They also weren't very helpful in tech
support and weren't going to give me any leads on how to solve the problem. I'm stressed and need to find out how I can obtain a new product key.

For MS Office (Word, Excel, etc), these MS pages should help:
http://office.microsoft.com/en-au/access-help/find-your-product-key-for-office-2013-and-office-365-suites-HA102830243.aspx?CTT=1
http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage
Don
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