Lost PURCHASED episodes

When upgrading to the new version of iTUNES, I lost access to several television show episodes I purchased.
How do I go about getting these files back? Can I re-download them without fee? Since it obviously has something to do with the new iTUNES, I'd like to get it fixed ASAP.

perhaps let's first check to see if they are still lurking on the PC somewhere:
iTunes Store: Finding lost music and video downloads

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Ios update lost purchased songs on ipad

I lost purchased itunes songs on my ipad after last ios update.

Sync them from a computer, or use these instructions to redownload them through the iCloud if doing so is free in your country.
(109366)

Lost purchased songs on my computer

Lost purchased songs on my computer buy have them on my iPad..how do I get them on my computer

Connect the iPad to your iTunes library and choose File -> Transfer Purchases. See this article for more information.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
B-rock

Purchased episode one, now can't get season pass

I purchased Episode One of Battlestar Galactica Season Two. Then, before I watched it I decided that given the price, I should probably just get the season pass. However, when I try to purchase it, it says that I've already purchased it even though I only purchased the first episode (but yesterday I had purchased the first season, if that helps). I've tried "check for purchases", restarting itunes, but haven't found a way to make it work. Only the first episode shows up in my purchases.
I wondered if this mean that I just had to click on each episode purchase, so I tried that with episode 2, but now only episode 1 and 2 show up in my Purchases and I fear that I have wasted another 1.99 trying to diagnose the problem.
I would be grateful for some help.
Thanks.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Again, lost purchases

Once again I have lost purchases. I didn't have a disk to burn the $90+ I spent yesterday in the iTunes Store and this morning my Library disappeared and I had to recover it. When I did the Purchase History was wiped out, again. It is some, part, or all my fault, but so what? Am I expected to purchase these songs again? Why hasn't iTunes Store found a way so that we can download our purchases again. Even Microsoft lets us do that. I am working in Angola now but I am home in Bangkok next week and there is another solution to paying twice for the same product. ... yes, yes, yes... if I had the songs on my iPod I could transfer back. Some I do and some I don't... but what about when iTunes decided that I don't have permission to play the songs on this computer? ... even if I just downloaded with the computer. That has happened more than once too. Is there anything I am overlooking?

Step 1: Shout you Fracking B... at the iTunes screen 10 times.
Step 2: Through dumb luck I had some pieces of a folder called Previous iTune Libraries in my iTunes file and I was able to use Add Folder to Library and recover some of them. This was not my first rodeo.
Step 3: Go to my Songbird which has a feature of reading the iTunes Library and importing it into the Songbird Library. It also allows you to export the Songbird Library back into iTunes Library. It is a clumsy way of backing up a Library, but I have been doing this a while.
Step 4: All music files I have are in multiple backups, but parial files as mp3 collections which I get here and there and have ripped at one time or another. This is the messy part because Steps 3 and 4 give me lots of duplicates.
Step 5: Corrected an error in Preferences so that everything goes into once place now: my iTunes files on a 1.5 TB portable hard drive. I don't like this much because sometimes the portable HDs loose their ID even though I have fixed the letter (A MUST DO to keep your iTunes linked to your Library.)
Step 6: Be sure to consolidate your library after every download so that a copy goes into your iTunes Library and it also goes into your mp3 backup files.
Step 7: Delete or at least uncheck all the duplicates (My 30,000 goes down to 18,000 on the first pass and then lower as I consolidate broken albums due to mispellings, etc.
If this sounds like a lot of fustration and work and hours spent you are right. With my new 1.5 TB hard drive I can finally use the back up library to disk option. My library was always too big before with all my work related things I had to save too. Life intrudes on my iTune dominated life sometimes.
This is also caused when I buy songs on iTunes on an impluse but don't have a CD to immediately back up the purchase. With 5 portable HDs between 500 GB and 1.5 TB I don't really think I should have to carry around DVD-RWs too.
Good luck.

Lost purchased music .

My wee mac mini had the so called 'spinning ball of death' and I lost a whole lot of my purchased music . I have since bought a new imac (the White one)and I was in the Apple store today asking how I could get my music back and onto my new mac . The store assistant said I just do it using the deauthorise computer from the drop down menu at the top of the computer but it wants me to click on the song / album and do it that way - but the songs are not on the computer . Does anyone know how I can get my lost music ? Thanks in advance .

If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod that has the songs on it, the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out this page for future reference: How to back up your media in iTunes

I dropped my macbook and it broke - I bought a new iMac and created a new itunes apple ID, and I forgot what the ID and Password of my broken macbook was - how do i retrieve the lost purchases and music from my forgotten ID?

I dropped my macbook and it broke - I bought a new iMac and created a new itunes apple ID, and I forgot what the ID and Password of my broken macbook was - how do i retrieve the lost purchases and music from my forgotten ID?
Regards,

Well, it's kind of like walking into a bank and saying you forgot your name and address but you want access to your account, still:
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Upgrade to 7.4.3.1 - Lost Purchased Music, Playlists and Library

I upgraded to 7.4.3.1 last weekend. This weekend I start iTunes and none of my 100+ songs are listed in my library, all of my playlists are gone (replaced with the generic 90's Music, Music Videos, My Top Rated, Recently Added, Recently Played, Top 25 Most Played) playlists - all of which are empty. Also under the "Store" heading...my Purchased folder is gone. I must have had 30+ purchased songs in there.
Any ideas how to get everything back?

Hi, I had the EXACT same thing happen to me.
Upgrade to 7.4.3.1 - Lost Purchased Music, Playlists and Library.
I let iTunes update last Sunday 10/14/07 and today I opened it up and Vista started rebuilding the library, then crashed and said it did not have a solution to this problem and shut iTunes down.
It created a, iTunes Library (Damaged).itl file.
I tried the help file that said to drag the C:\Users\ME\Music\iTunes Music folder onto my Library folder but it crashed after transferring 20 songs or so.
All of my music is in this iTunes Music folder so it is just a matter of trying to get iTunes and Vista to rebuild my Library so I can recreate my Playlist.
So I will keep looking for a solution, but this is getting silly !

HT203167 I lost purchased music on my computer that was purchased in the last 4 to 5 months because of virus. I did not back up the few songs I purchased on cd. I also lost all data on my Ipod nano and had to restore it. How do I download these purchases

I lost purchased music on my computer that was purchased in the last 4 to 5 months because of virus. I did not back up the few songs I purchased on cd. I also lost all data on my Ipod nano and had to restore it. How do I download these purchases I lost?

Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time; you can see what content you can download here:
http://support.apple.com/kb/HT5085
You can also re-download content using an iOS device.
For more information, see:
http://support.apple.com/kb/ht2519
This if course will not apply to songs you did not buy through the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Why have i lost purchased music from my itunes library

itunes;
why have i lost purchased music from my itunes library (files not found) and how do I get it back??

Hello ullu,
iTunes Store purchases can usually be re-downloaded from the iTunes Store.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
Allen

Re-downloading lost purchases

Hi uh this is my first post thing but i needed the answer to this question...i have heard from others that there is a way you can re-download your lost purchases from itunes...i downloaded a movie on my itunes from another computer and was working perfectly but then i had to switch computers and i lost my downloads...music, tv-shows, and movies...i was able to recover half of my tv-shows but wasnt able to recover anything...i had purcased everything if there is any chance i could get those things back without having to re-purchase it...i have taken the advice from itunes on how to search all files and folders on the computer but was unsuccessful...if anyone knows a way i could get those things back without re-purchasing them please let me know...thanx

Restore it from a backup, use the Transfer Purchases command in iTunes if it's on an iPod, iPad, or iPhone, or click here and ask. Backing up your purchases is your responsibility.
(51377)

Lost purchases from damaged iTouch

I've read the 'you can only download once' policy on items, but several websites seem to disagree, that you can apparently redownload items that you've purchased. I want to know whether this is possible.
Last night, I purchased two TV episodes on my iTouch and then went for a bath. I know it's foolish, but I've never had any problems in the past, but last night I stupidly dropped my iTouch into the bath while trying to connect the headphones. Virtually half an hour after purchase. iTouch no longer functions, so my downloads are lost. I've got an appointment to see the suppoer people at my local apple store on saturday, should I ask them?

Thank you for posting that stock reply... Sadly, one of the links no longer works in the way it was originally intended: http://www.apple.com/support/itunes/store/browser/ turns into http://www.apple.com/uk/support/itunes/ . Despite saying 'contact us by phone or by email', there is nothing visible that indicates that is possible. No links, nothing.
What a useful page they have there, eh? :P

Purchased episodes keep stopping, have to be restarted.

Purchased TV episodes start, suddenly stop and the iTunes screen returns. Episodes are restarted, and often stop again. The whole process happens sometimes three or four times. When the episode finally plays normally, there are no problems. I thought digital was supposed to not act like aged VCR tapes that are too-tightly rewound.

Thank You,ThankYou, Thank You!!!!!!
I did not believe that it could be so easy, there were a few ringtones missing, but it does not matter. I did not know that was the way to do it, I thought that I had lost everything.
Again Thank You, I will look into your feedbacks again, when I have another problem.
Penny

Has any Coldplay fan lost purchased content within iTunes, I have recently noticed my Coldplay Live 2012 purchased on iTunes is gone from my iCloud library and no longer available for purchase ! A bit strange considering there new album just went on sale

Recently I have noticed my iTune purchased concert movies after being put back in the cloud are currently missing.
I have never had purchased content from iTunes vanish from my iCloud library and also not be available for purchase on iTunes.
When I had Apple personnel attempt to push the content back to me, they could not find Coldplay's Live 2012.
Even more strange considering their new album just went on sale and renewed interest must be prompting fans to review their collections.
A beautifully shot concert film is missing, a sad situation to be sure!
Thanks for any iCloud wisdom and other fans noticing the same thing.

Hi kevs place,
If you have issues with missing content in iTunes you may want to follow the steps in this article to try to recover it -
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Thanks for using Apple Support Communities.
Best,
Brett L

Lost purchased iTunes after computer system restore

How can I retreive purchsed iTunes that I lost after I had my computer system restored? I re-loaded the iPod + iTunes disc and non of my songs seem available to me.

That is going to depend on what you mean by "restore". If you formatted your hard drive and did not have a backup then the music files are gone and you will have to re purchase them all. Same thing if you
If you still have your music files all you need to do is add them to iTunes. Go to File > Add Folder to Lib... and point to where the files are.
If you believe you still have the music files but do not know where they are try doing a search for *.m4p, or *.mpb, or *.mp3. If the files are still on your hard drive then that should find them.

Lost PURCHASED episodes

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