Lost purchases from damaged iTouch

I've read the 'you can only download once' policy on items, but several websites seem to disagree, that you can apparently redownload items that you've purchased. I want to know whether this is possible.
Last night, I purchased two TV episodes on my iTouch and then went for a bath. I know it's foolish, but I've never had any problems in the past, but last night I stupidly dropped my iTouch into the bath while trying to connect the headphones. Virtually half an hour after purchase. iTouch no longer functions, so my downloads are lost. I've got an appointment to see the suppoer people at my local apple store on saturday, should I ask them?

Thank you for posting that stock reply... Sadly, one of the links no longer works in the way it was originally intended: http://www.apple.com/support/itunes/store/browser/ turns into http://www.apple.com/uk/support/itunes/ . Despite saying 'contact us by phone or by email', there is nothing visible that indicates that is possible. No links, nothing.
What a useful page they have there, eh? :P

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