Lost purchases, having to wait 7 days again for my lost purchase.

I tried to make a purchase of $1500 through my best buy credit card online last week and there was an issue with the website in which it told me to place the order through the phone. I tried doing that but it happens that they took out the money from my best buy credit card and i had to wait 7 days. Over the phone they could not resolve anything and there was absolutely nothing special about the service. Again today i tried to make the same purchase and to my surprise it happened again and the money is missing from my best buy credit card and no one has been of any help all they do is tell me that i have to wait once again 7 days to be able to make this purchase. I am incredibly upset and i would not recommend this service to anyone. There was no purchase generated and still they took out the money from the credit card so now i cant even go to the store to buy it in person.

Hello carlosj1226,
Welcome to the forum. Sounds like you've had a hard time when trying to place an online order, and I can completely understand your frustration. I would be upset also if my credit card funds were held until the pre-authorization was removed, and I am very sorry this has happened to you twice.
Using the e-mail you registered on the forum, I was unable to locate a cancelled order. Therefore, I have some further details I would like to discuss with you, so I will be sending you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope icon located in the top right hand corner.
I look forward to continuing to work with you, and keep an eye for that message coming your way.
Thank you,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

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Lost purchases, having to wait 7 days again for my lost purchase.

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