Lost receipt help!

Bought a prepaid mobile phone three days ago and the device was not working at my home. I wanted to return the device but I cannot locate the receipt and paid in cash. I can provide the location time and date that the purchase was made but no one seems to want to help me from the store what can I do??

Hello sbanks603-
I don’t know about you, but it seems like when I need to find a receipt, I realize that I threw it away or misplaced it, which is definitely aggravating. I’m sorry to hear that you’ve misplaced your receipt for this phone and I would be glad to help if I can!
Best Buy does require a receipt to be present for all returns and exchanges per our Return & Exchange Promise here and it is the customer’s responsibility to hold on to their receipts. With cash purchases, there is generally nothing for us to use to track the purchase and it can take a while to locate these receipts. Most stores cannot dedicate this amount of time to locating a cash receipt.
If you can send me a private message with the date you made the purchase, the store location and the full amount of the purchase (including anything else you bought at that time), I will see what I can do to find the receipt and get a copy emailed to you. You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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