Lost Serial Number- Not in Account!

So I used to have Adobe Photoshop CS4 on my old windows computer. Since then, I have gotten a Mac computer.
My disk and serial number are with my mother, two hours away. The serial number could help me out a ton, but the problem is my moms really mad at me for going to college so she doesn't speak to me yada yada.
I do have an email from Adobe saying
"Dear Claire,
Thank you for purchasing and registering your copy of Adobe® Photoshop® CS4. You now have a wealth of creative tools at your disposal. While taking advantage of online resources, we also encourage you to select a complimentary benefit. At Adobe we want you to get the most out of your software—it's our commitment to you."
But in my adobe account, it doesn't show the product, possibly because my grandma bought it as a gift for me, but its registered with my account.
Any ideas on how I can get it back??

https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Sign in with the Adobe ID and password you registered it under.
Photoshop is listed under My Products
Before Photoshop you will see a right pointing triangle. Click on it and you will see the serial number.
There is still one problem, the serial number is for a PC and will not work on a Mac
CS4 can't be exchanged for a Mac license nor can it be upgraded.
If you have a problem with finances, and still need Photoshop, the Photography Plan will allow you the use of the latest Photoshop and Lightroom for $10 monthly and can be used on 2 computers, PC or Mac.  https://creative.adobe.com/plans/photography?promoid=KLZIZ
Gene

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