Lost serial numer and how to file a complaint.

Hello
referencing case
Case #0215015391
Case #0214861222
Case #0215015279
Case #0214955367
I am incredibly frustrated and appalled at the customer service I have received whilst attempting to resolve a lost serial number.
My hard drive became faulty and I had to replace it. Whilst trying to reinstall my educational copy of CS6 I realised I had lost my serial number (but had my product code <Removed by Moderator> .
I contacted Adobe and was told to provide proof of purchase. I received my copy of CS6 through my Disabled Student Allowance, which means it was purchased on my behalf by a funding body and brought from a specialist company (Invate). I have contacted both establishments and all the documents they could provide me with where an invoice and a quote for the equipment. I have also provided my proof of eligibility at the time and the university email address the serial number would have been sent to.
I first contacted adobe customer service on the 9th of February, three of my cases have been withdrawn without any contact or explanation. All that was posted on the cases was a short sentence saying we have not received a response from you. I was told I would be emailed. I have contacted Adobe customer services four times, all that happens is they open a new case which ends up being withdrawn. I have spent many hours talking to your customer service and emailing companies to find proof of purchase. I have also lost three weeks of work and access to my files due to a lack of any response, general neglect and poor service.
I am incredibly annoyed and saddened by the lack of assistance.I have loved using adobe’s products but this is unacceptable treatment.
I want to file and official complaint and I want this issue resolved immediately.

Bethanyw45329462 I am sorry that you are facing a frustrating experience locating your registered serial number. I did review your account and case 214861222 has been escalated. I also show that you have attached your proof of eligibility and proof of purchase to the case.
If you do recall the e-mail address which was utilized to register your Creative Suite 6 software title you can locate it under the account at http://www.adobe.com/. Additional details regarding how to locate registered serial numbers can be found at Find your serial number quickly. Creative Suite 6 will register to an Adobe ID as part of the activation process so it is likely that the software title was registered. If there any additional e-mail address or phone numbers that the software would be registered under please feel free to update case 214861222 with the details.
If you continue to experience difficulties you are welcome to update this discussion.

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Purchased new mac, but lost serial number and no longer have access to registered email. Help

Hi,
As the subject header states, I purchased new mac, but lost my serial number and no longer have access to registered email. I had purchased the Creative Suite Web and Design C6 version. Support said they can only forward my lost serial number to the registered email. Since she was without effective tools, she recommended I post something on the forums for support. Anyone have the ability to get me back to using my suite?
Thank you,
Philip

Only the person(s) you spoke to have the ability to provide you with the serial number. People here can merely suggest where to look for it. If you registered your software when you installed it originally then you should be able to find your serial number stored in your Adobe account online in the Products section.
You might want to try updating your information in your account if the email is the only thing holding back from getting the info sent to you.

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I was considering changing service carriers for two of my children on our Verizon plan. The plan was extremely expensive and my two high school aged children had very old slide phones (one wouldn't even receive calls anymore!) I had another carrier that was much more reasonable for what they needed and they were both able to get smart phones for $100. I called Verizon over the holidays to check if the phones were under contract. The customer service representative asked what I was thinking about doing. I was very honest and told my plan. I was then told by the representative that the phones were not under contract. I switched my children to the new carrier only to receive a $428 bill for early termination of contract!!!!
When I called back, I was told by the new representative that I did receive correct information. Apparently, I did not ask the "correct" question. The "correct" question would have been, "Are the LINES under contract? (not the phones!) Now, I am trying to file a complaint and have no idea where to find the area for the complaint! Please help!

AmberF
If I port back, I have to take away the two smartphones that I gave my high school children for Christmas. (Sorry kids, Mom is sending back your Christmas gifts because Verizon did not give me the correct information regarding our plan! You get to go back to your 6 year old slide phone, which doesn't receive calls, and your 3 year old slide phone, that doesn't make calls!) Also, if I port back, the best that you can give me is $30/month on these phones unless I purchase new phones from you!
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First question.....HOW DO I TALK TO SOMEONE???????? Second. I have a serial number and HOW DO I DOWNLOAD THE SOFTWARE....... most important.. how do i talk to a person? ????

Well, I need a response.

Your posting begs for a sarcastic response, along the lines of "not the way you currently are", but I'll spare you. I do not know of a phone number you can use, but there are a few different links for chat. Which one you use depends on what you need to discuss.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Adobe ID and registration support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )
As far as downloading goes, the following page should help. but if it doesn't please be more spoecific with your request.
Download and Installation Help -
https://helpx.adobe.com/download-install.html

Lost serial number and hadn't registered

i bought elements 11 last year.. didn't get around to using it. didn't register it. now i need to use it i only have the disc not the box as the kids opened it and threw it away. i bought it from amazon. i can't get any help on the adobe chat support. any suggestions?

It doesn't sound too hopeful. You need the serial number and no one here is able to provide one. Maybe you should contact Amazon and try to talk them into getting you a new copy since they are the only ones with a record of your purchase.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

How to File a Complaint

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Hi iChaseH,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Very insulted. How to file a complaint against a bestbuy manager?

I went to the Pasadena store on Foothill to purchase a tablet today, and while I was there, I inquired about the 10% student discount. After speaking to several employees who were unable to answer my question, I was directed to the manager, Matt, who informed me that I had to provide proof of enrollment.
When I tried to log in to my school account on a nearby tablet, the internet connection kept failing, so the manager told me to try logging in on an iMac instead. As I walked by him to the Mac section of the store, I heard him say, under his breath, to another employee "If it's not too difficult for you."
Once logged in, I turned to another employee who had been helping me before and told him that the manager’s comment was extremely rude and that I wanted to file a complaint. The employee acknowledged that the manager’s comment was inappropriate but simply replied with, "Oh, I didn't say that. He is my supervisor... so," implying that nothing could or would be done to hold the manager accountable. To add fuel to the fire, the manager came back and gave me attitude about applying the discount, even though I had provided proof as requested.
I find it completely unacceptable and insulting that a Best Buy store manager made such rude comments about me. I can only speculate whether he said those comments because of my age, gender, race, or some other factor, but either way, a comment such as the one he made has no place in a retail setting, especially from the mouth of a store manager.
It is disconcerting to me that even an employee would say that nothing could be done even if I filed a complaint. How can Best Buy not hold its store managers and employees accountable for the way they treat and speak to customers? Regretfully, I will never return to that Best Buy store and am considering never stepping foot into a Best Buy again. Hopefully, you can take this information and use it to provide a better customer experience.

Hello ahu,
I was very shocked and disappointed to read about your experience at the Pasadena store. This does not in any way approach the kind of stellar level of service to which we aspire! There is never a circumstance where it is appropriate or acceptable for our store representatives or managers to be anything but respectful when you visit our stores. I'd like to offer my personal apology for your having had to endure such unprofessional behavior.
Despite the poor performance of the manager in question, were you able to get the information you needed and complete the purchase that you intended to make? Did you happen to note the first name of the manager? In any event, I will be forwarding your remarks to the store's general manager so that he or she is aware of what occurred and can take the necessary steps to ensure that it doesn't happen again and that your next visit to this store provides for a better experience.
I'm very grateful that you brought your situation to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

I have boxed version of iWork8 but have lost serial number and cannot activate on new computer. How can I reactivate program?

I have the disks but not the serial number. Have new mac pro laptop, but cannot access old pages and numbers files.

Doesn't the box show the serial number? Do you have your old computer with iWork on it? Then you should be able to see in the about Pages window which serial number you have.
If you have a new computer I presume you have Mountain Lion on it. You can buy Pages 09 and Numbers from the Mac AppStore and then open the documents.

Windows 8.1, reset(64) and lost my firefox, and lots of files found there way from my windows 7 (32 os).

I had to reset my computer,because it was loading up with tons of .dll files so after scan I reset, and lost firefox. I also have firefox , on my phone and 2 windows 7 computers is it possible the files crossed over from my [email protected] account?

Hi,
Form my experience, it may be the issue that IE is not set as default browser.
Do you have another browser in your computer?
http://windows.microsoft.com/en-IN/internet-explorer/make-ie-default-browser#ie=ie-11-win-7
Regards,
Ada Liu
TechNet Community Support

Lost serial number and don't have it registered to my account.

I had Photoshop CS6 installed on my computer but I had to reset the computer and the software was removed. I went to reinstall it and realized I had lost the card with the serial number on it. I didn't register it to my adobe account and so I can't get it by looking under My Products. Is there another way to get the number?

I imagine you'll need some sort of proof of ownership. What do you have, and were did you get it from? Do you have an email reciept, for instance?

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Already changed USB cable and port. I tried cleaning the dock with clean compressed air (the kind that comes in a can to clean electronics...) and it did nothing...

How to file the complaint for GEEK SQUAD installation for car remote and alarm security ?

My name is Benny. I want to install the remote start and alarm in My 2015 Toyota Highlander. before I make an appointment. I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document everything say is compatible with my vehicle. and then I make an Appointment on July 31, 2015, 01:00 PM 4 Hrs162 SANTILLI HWY EVERETT MA Confirmation Number: VRJF2718. it is the lady help me to install it. she say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation. After more than 5 hours. I come in the Bestbuy mobile installation there. and the lady tell me my car is broke fuse link. The vehicle will not start. and also she said she did not touch anything. I ask why the fuse is broke if you did not touch anything. she said the fuse broke all the time. It is normal. My car less than 1400 miles. just like new. My all family use Toyota. 6 year never broke the engine fuse. She try to tell me the fuse link broke is not because the installation process. She try to tell is not her responsibility. She said already call Woburn Toyota repair on Monday. I m so worry about my car. I take the subway to Wellington station and walk to Bestbuy on the next day. and then she tell me the car has to tow to Woburn Toyota to repair. on August 4. I went to Bestbuy with my friends. We talk to the Geek Squad manager I think his name is Jason. He tell me the car can fix and pick up today about 1PM, I called Woburn Toyota and they tell me pick up my car. after pick up my car. I have to go back to Bestbuy finish the remaining installation because the viper already installed in my car. About 2:30PM. Tom said it take about 20 to 30 minutes to program the key. after Program the key. It has problem to start the engine. Sometime the engine start only a few seconds it shut it down. He don't know how to program the key, the key has the code has to match the car. Tom keep try and try to start the engine until the car battery is dead. and then use the jump starter to charge the battery. and keep try and try. I don't remember how many time he try to start the engine. it make me very scare. I ask Tom many time about the compatible. He said yes. about 6PM. I talk to the manager, I said do you think will tow my car again. He tell me to talk to Tom. I told Tom I have to use my car tomorrow for work. I paid to much for the cab. And then he take out the Vipers. Wednesday 4:40am in the morning. I drive for my job. I found out the automatic light is not on. it has other issue. The Auto switch is on, but the automatic light is not on. me and my friends went to Bestbuy again and talk to manager. First He said is not my responsibility. You already pick up the car. I m telling you. no one will know the automatic sensor will broke if not drive at night or dark place. I have my KDLINKS X1 FULL HD WIDE ANGLE CAR DASHBOARD CAMCORER WITH GPS install in my car. The installation day is July 31. All drive load recorded. July 31. I drive my friends to China town and get in the Tunnel and then go back to Bestbuy get in the tunnel again. It show the light automatic on. No any problem when I drop on Bestbuy. I have alot Evidence prove. No one touch my new car. Only Geek Squad. I lost money because the Viper Responder LC3 5706V already used. It can't return it. Also I lost time. wait long time in Bestbuy, 4 hours job it take 5 days. I have no car to use. I have to paid the cab for my job. I have to drive my car to Woburn Toyota to see what is broke on 08/7/2015. After 5 hours long wait. The Toyota said Tom forgot to connect the wire. They said the first time broke the big fuse link and tow to Toyota repair. It is the big problem. It broke because they start the engine more than hundred time. I know because I took the chair and wait inside the second time with Tom. He try to start my engine between 5 second. I know what is troubleshooting. but if you try to start the engine 3 time and not work. You will know is sometime wrong. You have to find out the problem and maybe get help. Not just keep try to start the engine on the remote. I tell Tom even you try thousand time. it could be the same. I know I complaint the first time when they broke my car big fuse. but please don't treat my car like that. I want to ask you. if you take your car there for installation. You wait there more than 5 hours and your new car is broke by them. and you have no car to use for your job. Are you happy about that. Second time he said only take 30 minutes to program the key. It take me wait there 5 hours. He forgot connect the wire. If you don't believe, you can call Woburn Toyota. Everyone know Bestbuy broke my 2015 Toyota Highlander. Bestbuy should reimburse my lost. I lost time and money. The Viper I can't return to other retail store because it used by your company. It fail to install and broke my car. I try to call Geek squad 18004335778 two times and talk to different people. they just hand up my phone after I tell my stories. They never give me the solution. and I know I post the message here may not helpful. I will keep try other way to tell my stories to other if Bestbuy not give me the solution. My phone numbers is {removed per forum guidelines}.

Thanks your reply. I mean no one know my feeling. except if the new car is your. If Geek Squad can't install it. Just let me know and go. right? I ask many time? Are you ok to finish? He said yes. First time fail after 5 hours long wait and tow my car to Toyota repair. Second time said only take 20 to 30 minutes to program the key. but fail again after about 4 hours 30 minutes long wait and head light is not automatic turn on at night. I have to take a day off drive to Toyota repair. My time is money. wait there more than 10 hours and done nothing. 5 days no car and take the subway Bus and long walk. How do I feel? I m the customer. if without the customer. How you get pay? Geek Squad use my remote start and alarm and I can't return it. I loss time and money. My new car has a repair record. That is what Bestbuy want to do for the customer. Geek Squad work for Bestbuy. right? You are not just loss one customer. You will loss more and more than the remote start alarm cost. Bestbuy will not know? How come just 200$ remote start alarm and the 50$ module. Bestbuy don't want to reimburse. I m not tell you to pay me 5 days for rental car. why don't just want a happy ending? Bestbuy is big company. I m very small. 250$ it cost Bestbuy nothing. You can't let the customer loss money because you. right?

I lost my password and how do i unlock IPOD?

I am trying to unlock IPOD CLASSIC and I do not remember combination to open and use my IPOD. If you know that how to unlock it please let me know. Thank You

Try connecting the iPod to the iTunes library you normally sync it with. Upon disconnecting it, you may have find that is now unlocked. If so, either change the passcode or disable it altogether.
If that does not work, your only option will be to restore the iPod to factory settings via iTunes.
B-rock

Lost serial numer and how to file a complaint.

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