Lost serial retrieval

Hi.  I've lost my serial number, I think it was on the manual which I threw away.  I kept the other packaging ironically but there is no serial number on them.  I've tried contacting Adobe through the chat app and had no luck, and I have read the articles about where to find lost serial numbers.  I still don't have my serial number so is it possible for someone from Adobe to send me my serial number?
Frustrated that I own the product and can't use it, would be more useful to print the serial on the CD than expecting us to keep all that packaging! Next time I'll write it on the CD myself ^_^.
Thanks!

The installer disks are generic.  The serial number is only contained within the packaging.  This is part of the reason which Creative Suite 6 will automatically register a serial number.
Sroome as Kglad has suggested you will want to contact our support team at Contact Customer Care.  Please try searching under alternate e-mail addresses or phone numbers which could have been utilized to register the software.  If the software title was never registered then we do no have a record of your serial number.  You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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