Lost service now have to take a day off

I was actually able to get thru the phone tree to an agent relatively quickly. But the problem apparently is with the optical box installed on the outside of my house. So the only way to get a service repair technician out to my house to check is for me to take a day off, wait for someone to show up, just to be there so I can verify that it was corrected. The problem I have with this, is that I lost service when they installed service for one of my neighbors. Don't know if they are connected but since I have only had the service for 9 months I doubt that it is faulty equipment. A couple of days ago someone from Verizon had some kind of meter connected to the box outside of my townhouse. He said he was making sure I didn't lose service when my neighbors service was installed. Why do I have to be there for them to check the box? If it needs to be replaced, that can be done without me, the technology is there for the to check to see if service is being sent to my house ( they could check it last night without anyone coming out to my home, as a matter of fact it was diagnosed using their computer system) If it is I can use the in home agent to finish resetting it once I get home from work. Anyone had any luck in getting around the "you have to be home to get someone to come out and check Verizon's equipment, and recent work?

Just a follow up, I took half a vacation day to be here for the Verizon technician. He looked at the box outside and said, Yes the contraction cut the line to your service. Here is where he left a new one, but since he can't open the box to my house he couldn't reconnect it. It took ten minutes for the technician to run a new wire. Since the modem was turned off that had to be turned on, other than that no reason for me to be here, except to verify that the work was completed.
So, thanks to Verizon's inability to hire compentent contractors, their customer service that really isn't for the customers, My employer lost my time for the day, and I lost a vacation day.
Since I am encouraged to use the online agent for every thing the fact that they insisted I be home is just another example of poor customer service.
Do you think they will really credit me for two days that I didn't have service?

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Hi Oxfordataloss,
Thanks for posting. I'm really sorry you've had such problems with BT, it's certainly not the kind of service we would hope to provide. I'll take your comments on board and if you don't receive the final bill as expected please drop me an email with the account details and a link to this thread for reference.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Lost service now have to take a day off

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