Lost software recovery usb

I have lost my software recovery usb that came with my macbook air.
Is it possible to get a replacement and if so how?

Since you are using Mavericks, it should not matter.
You have a recovery disk partition built in to your hard drive. You can recover by holding Command + "R" while booting.

Similar Messages

Lost recovery USB drive.

Guess what? I have misplaced (lost) my recovery boot USB drive. I knew this could happen. I am sure I have put it somewhere I thought at the time would be discoverable. Has anyone else had this happen and what was your next move?

Phone Apple Support and order a replacement.
(59730)

Lenovo S405 How To: Re-Install Windows 8 if you have lost your recovery partition

To help some people out... I read some of you formatted your drive and now are stuck without the ability to restore Win 8 if you went to Win 7 before you knew there was an issue, or lost your recovery partition for any other reason. FYI, if you can get your hands on ANY Win 8 disk (doesn't matter if its Professional or the Regular version) and install it, your serial key for Win 8 is hardcoded into your motherboard BIOS. Therefore, if you have access to a disk, you can simply install and it will auto activate and install your pre installed key. No need to spend $90 or more if you don't have to.
If you don't have an external DVD Drive, simply download the Win7 to USB tool from Microsoft (it will work for Win 8) and transfer the disk image to a USB thumb drive (from another PC of course). Then boot from the thumb drive to install. Note: You will have to go into the BIOS to turn OFF UEFI and allow it to boot and install from a thumb drive.
In my experience, I had to turn off UEFI in the BIOS (Get to BIOS by pressing F2 at boot). By turn off, I mean place in "Legacy" mode. Then save and exit and allow to restart. Upon restart, enter the BIOS once again and you should now see your thumb drive appear on the list of bootable devices (the thumb drive has to be connected BEFORE booting into BIOS). Move the thumb drive up the list to be the first boot device, save and exit and you are in business.
Also, if you have access to the MSDN, you can actually download the RTM version of Win 8 which once its installed will auto activate and install using your hard coded serial making it a legit, normal copy.
I tried to write this as more of an overview and less of a "hand-holding" article for the purpose of quick reference. Any questions, please post. I will not provide links to any software mentioned in this article. Search engines are your friend.

After changing from UEFI to Legacy mode the function keys (F2 or Fn + F2) are not working anymore. I can't access the BIOS anymore and boot from the USB. Any idea? Thanks
All Ok now. Please ignore my previous comment

HP Recovery usb device failed

have a new HP laptop:
HP ENVY 15t-j100 Select Edition CTO Notebook PC (ENERGY STAR)
Product Number: E9W31AV
Several hours after its first boot the laptop failed to load and I got a message saying it can't load win 8.1 os.
(this was two month ago and since then I am trying to recover it without any success).
HP US support sent me a recovery usb device with win 8.1
Before connecting it and starting the recovery:
1. I did a System Diagnostics. All Passed (memory & hard drive).
2. I reset the bios to default factory settings (and change the 'usb 3.0 configuration in pre-os to Auto, in case the usb is 2.0).
3. I connected the recovery usb directly (no hub).
I started the recovery...
I finished the "factory image recovery preparations" stage successfully:
I entered Skip and after that i removed the recovery usb device and continue the recovery by pressing "Continue":
After that the laptop boot and started "Software Installation" stage:
After several minutes it boot again and I got the following screen:
I saved the recovery logs to an external device and this it is saying:
[ 8:49:57.64] Failed to configure RAID0 + SRT
[ 8:49:57.65] Please check C:\System.sav\Logs\RSTPrep.log for more information
[ 8:50:53.50] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[ 8:50:53.50] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[ 8:50:53.50] ------------------------------------------------------------------------------------------
I opened the file ..\System.sav\Logs\RSTPrep.log and i can see the following error:
RST_BIT=[64]
Disk Controller and Driver's information
Name   : Intel(R) Mobile Express Chipset SATA RAID Controller
PNP    : PCI\VEN_8086&DEV_282A&SUBSYS_1967103C&REV_05\3&11583659&0&FA
Service: iaStorA
Driver : X:\windows\System32\drivers\iaStorA.sys
Version: 12.8.1.1000
Name   : Microsoft Storage Spaces Controller
PNP    : ROOT\SPACEPORT\0000
Service: spaceport
Driver : X:\windows\System32\drivers\spaceport.sys
Version: 6.3.9600.16384
---------- C:\HP\BIN\RSTONE.INI
iFFS=1
[ 8:49:57.32] RStone.ini shows iFFS=1.
[ 8:49:57.32] System supports mSATA/SSD.
[ 8:49:57.48] Get parameter from RST.ini...
[ 8:49:57.56] CACHE_SIZE=0
[ 8:49:57.56] RST_MODE=maximized
[ 8:49:57.56] Get m-SATA bus index...
[ 8:49:57.64] Could not find m-SATA bus...
[ 8:49:57.64] Failed to configure RAID0 + SRT
Here are the full logs on DropBox share:
https://dl.dropboxusercontent.com/u/30077049/HP%20Recovery%20Logs/HP_SSRD_LOG.CAB
I did everything "by the book", got the same errors 5 times for the above scenario and 5 other times for other bios config (enable\disable features).
What is the problem?
It is Hardware issue?
configuration issue?
Something related to UEFI \ RAID ?
Is it possibile to solve it myself?
Is there a tool i can use?
I am living outside the US and I don't have an option to send the laptop to HP lab in the US, but Only in my country - Israel.
The following are my BIOS config screen :
Thank You!

have a new HP laptop:
HP ENVY 15t-j100 Select Edition CTO Notebook PC (ENERGY STAR)
[photo removed because it contained product serial number]
Several hours after its first boot the laptop failed to load and I got a message saying it can't load win 8.1 os.
(this was two month ago and since then I am trying to recover it without any success).
HP US support sent me a recovery usb device with win 8.1
Before connecting it and starting the recovery:
1. I did a System Diagnostics. All Passed (memory & hard drive).
2. I reset the bios to default factory settings (and change the 'usb 3.0 configuration in pre-os to Auto, in case the usb is 2.0).
3. I connected the recovery usb directly (no hub).
I started the recovery...
I finished the "factory image recovery preparations" stage successfully:
I entered Skip and after that i removed the recovery usb device and continue the recovery by pressing "Continue":
After that the laptop boot and started "Software Installation" stage:
After several minutes it boot again and I got the following screen:
I saved the recovery logs to an external device and this it is saying:
[ 8:49:57.64] Failed to configure RAID0 + SRT
[ 8:49:57.65] Please check C:\System.sav\Logs\RSTPrep.log for more information
[ 8:50:53.50] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[ 8:50:53.50] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[ 8:50:53.50] ------------------------------------------------------------------------------------------
I opened the file ..\System.sav\Logs\RSTPrep.log and i can see the following error:
RST_BIT=[64]
Disk Controller and Driver's information
Name   : Intel(R) Mobile Express Chipset SATA RAID Controller
PNP    : PCI\VEN_8086&DEV_282A&SUBSYS_1967103C&REV_05\3&11583659&0&FA
Service: iaStorA
Driver : X:\windows\System32\drivers\iaStorA.sys
Version: 12.8.1.1000
Name   : Microsoft Storage Spaces Controller
PNP    : ROOT\SPACEPORT\0000
Service: spaceport
Driver : X:\windows\System32\drivers\spaceport.sys
Version: 6.3.9600.16384
---------- C:\HP\BIN\RSTONE.INI
iFFS=1
[ 8:49:57.32] RStone.ini shows iFFS=1.
[ 8:49:57.32] System supports mSATA/SSD.
[ 8:49:57.48] Get parameter from RST.ini...
[ 8:49:57.56] CACHE_SIZE=0
[ 8:49:57.56] RST_MODE=maximized
[ 8:49:57.56] Get m-SATA bus index...
[ 8:49:57.64] Could not find m-SATA bus...
[ 8:49:57.64] Failed to configure RAID0 + SRT
Here are the full logs on DropBox share:
https://dl.dropboxusercontent.com/u/30077049/HP%20Recovery%20Logs/HP_SSRD_LOG.CAB
I did everything "by the book", got the same errors 5 times for the above scenario and 5 other times for other bios config (enable\disable features).
What is the problem?
It is Hardware issue?
configuration issue?
Something related to UEFI \ RAID ?
Is it possibile to solve it myself?
Is there a tool i can use?
I am living outside the US and I don't have an option to send the laptop to HP lab in the US, but Only in my country - Israel.
The following are my BIOS config screen :
Thank You!

HT4623 I lost my original USB cord that came with my phone- does that mean I can't update my phone with iTunes?

I lost the original USB cord that came with my phone. I don't have enough available space on my phone to update wirelessly either and no matter how much I delete I still can't seem to free up enough space to update. I don't know what to do? My phone won't connect to any iTunes.

You have two options at this point.
Option 1
1) Buy another cord and attach to itunes (applestore will have them or you can order them online).
2) Find another cord to use.
Option 2
1) Connect your device to a wifi connection and plug device into a power source.
2) Backup your device in icloud using: http://support.apple.com/kb/HT1766.
3) Erase all content and settings.
4) Setup as a new iphone (and do not restore from backup).
5) Your phone should now be completely blank.
6) software update over wifi.
7) Setup your phone and restore from icloud backup.
8) Gratz your running the latest version.

FAILURE TO RECOVER FROM A RECOVERY USB SENT BY HP

I have just received a recovery USB from HP for my new HP ENVY TouchSmart 15t-j100.
Started the process and when it came to the point to begin installation of software, it stopped and a pop up failure message said the below. Please heeeeelp. Thanks
==============================
[17:11:24.27] Failed to configure RAID0 + SRT
[17:11:24.27] Please check C:\System.sav\Logs\RSTPrep.log for more information
[17:12:19.99] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[17:12:19.99] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[17:12:19.99] ------------------------------------------------------------------------------------------
[17:10:50.90] Start BBOffline.cmd...
UPDrv=[C:]
[17:10:50.92] Set UIA Error Code to 951
[17:10:50.93] Delete [FBI] folder.
[17:10:50.93] WinPE is 64bit.
[17:10:50.93] Check BIOS platform key enrollment...
[17:10:50.95] Starts [FixUps].
[17:10:50.95] ---------------------------------------------------------------------
[17:10:50.95] FixUps.cmd...
[17:10:55.47] FixUps.cmd completed...
[17:10:55.47] ---------------------------------------------------------------------
[17:10:55.47] Starts [Tweaks for SSRD].
[17:10:55.47] ---------------------------------------------------------------------
[17:10:55.47] SSRD Tweaks to change user default locale...
[17:10:55.47] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[17:10:55.61] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:en-US ".
[17:11:02.76] ---------------------------------------------------------------------
[17:11:02.76] Launch PININST.exe for Offline ...
[17:11:12.91] Starts [Sleep 10 sec].
[17:11:22.92] Starts [Create RStoneFUpdate.INI].
[17:11:23.73] Starts [create 1GB Pagefile for offline].
Volume in drive C has no label.
Volume Serial Number is D2E9-813E
Directory of C:\System.sav\bbv
04/24/2014 05:11 PM     1,073,741,824 pagefile.sys
               1 File(s) 1,073,741,824 bytes
               0 Dir(s) 83,698,286,592 bytes free
[17:11:23.81] Brand detection.
[17:11:23.83] Customize error handling for Specialize ~ BBV1.
        0 file(s) copied.
[17:11:23.83] ---------------------------------------------------------------------
[17:11:52.07] Check Win 8.1 configuration...
[17:11:53.06] Check system ID...
[17:11:54.09] Check OS SKU...
[17:11:55.08] Check option code...
[17:11:56.11] Check brand name...
SKU_DEF_COUNTRY=[244]
SKU_DEF_SYS_LOC=[en-US]
Reset country in administrator...
Reset country in Default user...
Reset System locale
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Image Version: 6.3.9600.16384
Reporting offline international settings.
Default system UI language : en-US
System locale : en-US
Default time zone : Pacific Standard Time
User locale for default user : en-US
Location : United States (GEOID = 244)
Active keyboard(s) : 0409:00000409
Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)
Installed language(s): en-US
Type : Fully localized language.
The operation completed successfully.
Updated System Locale info...
[17:12:04.12] Start PIN Tweaks...
[17:12:05.12] ---------------------------------------------------------------------
[17:12:05.12] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[17:12:05.12] ----------------------------------------
[17:12:05.12] Tweaks for OOBE's Unattend.xml
[17:12:05.12] to pick up the proper file...
[17:12:05.12] ----------------------------------------
[17:12:05.12] rename unattend.org to unattend.or_
[17:12:05.47] ----------------------------------------
[17:12:05.47] without Light Sensor..
[17:12:05.47] ----------------------------------------
[17:12:05.47] This is Restored image by SSRD [SSRD.flg]...
[17:12:05.47] ---------------------------------------------------------------------
[17:12:06.12] Start MIR Tweaks...
[17:12:07.12] ---------------------------------------------------------------------
[17:12:07.12] [MIR Tweaks] ...
[17:12:07.12] ---------------------------------------------------------------------
[17:12:08.12] Start Factory Update(s)...
[17:12:10.12] Start QFE Offline installation...
[17:12:19.86] PININST_OFF: PASSED...
[17:12:19.89] Type C:\System.sav\Logs\BBFindEr.log...
[17:12:19.89] Type C:\System.sav\Logs\BBFindE0.log...
---------- C:\SYSTEM.SAV\LOGS\PININST_OFF.LOG
Result=PASSED
[17:12:19.92] Type C:\System.sav\Logs\BBFindEr.log...
[17:12:19.92] Type C:\System.sav\Logs\BBFindE0.log...
---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
[17:12:19.92] Check FUList.log if there is duplicate Desc...
Couldn't access C:\System.sav\logs\FUList.log...
[17:12:19.99] No Duplicated Desc is found... PASSED.
[17:12:19.99] There was no Factory Update...

Hey Captain_Nemo,
Sometimes there are just areas of the HDD that need repairing.
Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. ONCE YOU HAVE BACKED UP YOU SYSTEM--- Start by turning on the computer and immediately start pressing F11, Select the section that says you need to perform a repair of Windows or go to safe mode with command prompt.
Can get to safe mode with command prompt? sfc /scannow would scan your system for errors at the command prompt. You could check this Microsoft document on system recovery options. F10 BIOS setup and restore BIOS factory defaults.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Lost Disc recovery after hard drive crashed installed windows 8.1 no drivers

Hard drive crashed and replaced hard drive with ssd, lost all recovery discs then updated to windows 8.1 now i dont have any drivers like finger print scanner and cd discs will not load. It is a hp pavilion dv6-3079tx
Need Help
Thanks,
Leady05

Hi @Leady05 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-3079tx Entertainment Notebook PC needing drivers and software.
Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that are needed.
Hp SimplePass Identity Protection Software here. If you needed to download. You can download any of the Multi Media software here. Cyberlink products are all there.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

I lost my recovery partition for hp dv6 63300ee, with windows 7 home,, what can i do to back it?

i lost my recovery partition for hp dv6 63300ee, with windows 7 home,, what can i do to back it?

Hi,
This assumes that Windows 7 was the original OS that your notebook came with.
If you created a set of Recovery Discs you can use these to reinstall the original OS - they will also re-create the Recovery Partition on the Hard Drive as well as reinstalling all your original software. Remember this is a destructive process, so back up any personal files etc that you wish to keep before reinstalling the Operating System.
If you don't have your original Recovery Discs, you can order a replacement set using the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

How to create a system recovery USB drive?

My U845-S406 crashes every 15 minutes with a BSOD referencing iastor.sys.
Multiple diagnostics say it is all good.
Multiple virus softwares say it is clean.
It crashes even quicker in safe mode.
I have the latest Toshiba raid drivers, but updated to a more recent Intel set. The error changes to iastora.sys, and goes back to iastor.sys when I switch back to the Toshiba drivers.
I booted holding down 0, and told it to restore; but it promptly crashes.
I made a W7 disk and tried to load it, but it promptly crashes.
As a last resort before throwing the computer out, I want to create a system recovery USB drive, format the harddrive and try recovering from the USB; but I don't have the Toshiba Recovery Media Creator (or any Toshiba software at all...) I downloaded a copy and ran it, but it says I don't have a HDD Recovery Area.
I know I have one because 1) I can access it by hold down 0, and 2)Partition Wizard showes it.
So, how can I create a system recover USB drive (or make Recovery Media Creator find the HDD recovery Area...)
Interestingly, the other day it spent 90 minutes installing a W7 update without a problem, but crashed immediately when done. Maybe that means something.

Satellite U845-S406
Downloads here.
Please zip up a few of the corresponding *.dmp files from the C:\Windows\Minidump folder and attach them to your reply.
So the procedure in the section Creating recovery media (p. 53 in the User's Guide) doesn't work? Exactly where does it go wrong?
Satellite/Satellite Pro U800W Series User’s Guide
-Jerry

Hi , I own a hp pavilion dv6 6050se laptop bought in UAE during 2011, I have lost the recovery discs

Hi , I own a hp pavilion dv6 6050se laptop bought in UAE during 2011, I have lost the recovery discs.
How do i get a copy of recovery discs??

Hi,
I don't see any link on your Product Page to order a replacement set of Recovery Discs, but it's always worth calling HP directly and see if you can order them this way.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are unable to order these discs from HP, here's an alternative option you could try.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Nokia Software Recovery has Bricked my Phone!

My Lumia 928 died when I was recovering it and now I can't turn it on!
The phone doesn't seem to be charging and windows doesn't recognize it anymore.
Is there anything I can do?

Hi, AxleRose.
Let's further isolate your case. What's the current status of your phone now? Can you tell us why you're recovering your phone using the Nokia Software Recovery Tool? Are you trying to fix an issue? What's the software version of your phone before you use the recovery tool?
When you connect it to the charger that came with it and let it charge for about 20 minutes, can you confirm that the start key flashes? You mentioned that "windows doesn't recognize it anymore". Does this happen regardless the USB cable you're using and USB port it's connected to? If possible, try connecting the phone to a different PC.
We look forward to your reply. By the way, welcome to our community.
Good day, Sensonic.
Yes, it would still be under warranty. Learn more about the manufacturer's limited warranty by visiting this link: http://nds1.nokia.com/files/support/global/phones/guides/WC_B9229743_EN_1.pdf.
Cheers!

Lost my recovery dvd #1 (still have got #2 and 3)

Could anybody help me to find a solution?
I've Lost my recovery dvd #1 (still have got #2 and 3) so no way to recover my HP DM1 3235SF to its original state.
I've tried to make a usb flash disk (and it seemed to work) but I can not boot on it (even though I registered the usb devive as first bootablle device in the BIOS setup)
Is there a way to find that dvd #1 some where (without paying for it?)
Or could you tell me how to have my notebook recovered with the USB flash disk?
Thank you

Hi,
The set of disks contains the data to reload the Operating system and all the disks are needed. If you dont have any one of the disks then you cannot reinstall it. Only option to to get the complete set of disks from HP.
Recovery disk Order
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en
"I work for HP."
Please click the "White Kudos" star to say thanks for helping.
Please mark "Accept As Solution" if my help has solved your problem.

Lost my recovery disc win 8.1

I lost my recovery discs. I want to know my windows 8.1 single language activation key. I want to activate my windows..pls help.. hp customer care is not responding to my call

Hi,
The key is in the BIOS of your machine, please use the following tool to get it:
http://www.belarc.com/free_download.html
When run this tool, it produces a report, scroll down to Software Management section. Windows 8 or 8.1 product key is in there.
You can also use the following tool to find out:
https://www.magicaljellybean.com/keyfinder/ Note: Most likely you won't be able to use the key to activate, you have to call Microsoft OR you have to order a new set of Recovery media from HP.
Regards,

Recovery USB

I am working on a fineds laptop that has here at wits end. Recovery USB loaded and at end of process I got a error code 05-172-045D...any ideas? She ordered the rcovery usb from Toshiba , this is a Satellite Model C655-S5129 . Help please

It sounds like you want to make a system image. That is doable. Not sure about the software, you may need to get a third party backup software.
Hoov
Microsoft MVP - Consumer Security
SpywareHammer.com

Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

Hi,
Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.
What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?
Thanks
Peter.

Hi
As far as I can remember the old Satellite L300 did not provide the option to create the recovery USB flash memory stick. As far as I know you can create the Recovery CD or DVD for L300.
However, if USB flash memory would be supported, this option will be visible within the recovery media creator tool.
But you said you have deleted the HDD recovery partition. Well, in this case you will not be able to use this software. :(

Lost software recovery usb

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