Lost software utility? pls help

trying to follow HP confusing and garbled/wrong tech sup. I think I may have deleted some utility functions from my OS.
Do you know how I can check and replace or fix. Have no ink levels, other tools don't work, cannot clean from Mac., only can test pattern with printer button sequence. Prints no blue,green, only thin blue line on hp sunflower logo. HP tech said my cartridge is empty, Office Max said not yet, is software lost. No one knows for sure. This is rediculous and frustrating. Got drivers several times, why are the files so big, gimp messed me up, they hp told me to delete all printer drivers. How where to get what if I need to make work? deskjet895Cse. It worked before when I first got it, only 9 color pages 9x11 on new cartridge. Had trouble keeping the right driver or setup. Please, nothing should be this difficult. Have lost all confidence in HP.
thank you, primative

Dear Primative:
People in these forums report varying degrees of success working with HP printers. I had HP walk me through a wireless printer installation and I personally found their instructions helpful and accurate.
HP's tech support page claims that, for printing under Tiger, you don't need to install drivers because they're built-in. Some people don't agree with this statement, but I suggest you follow HP's suggestion before you try other more drastic solutions:
1. Open the "Printer Setup Utility" in Applications-->Utilities
2. From the menu, choose "Reset Printing System." This should delete HP printing queues you have, if any.
3. Click "Add" to add your (connected) printer. I'm assuming it is a USB connection.
If this is successful and your printer is added and appears in the list, selecting it and clicking the "Utility" icon will give you access to the HP Inkjet Toolbox. You'll be able to check ink level, clean and calibrate your printer.
Good luck.
G4 933 mhz Quicksilver Mac OS X (10.4.7) Wacom Intuos 2 tablet; Epson 2400 Photo; HP Deskjet 6840; LaCie 80gb D2 FWDV

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