Lost solution center on hp photostart c 4380

All in one c4380 will not download the solution center for this printer/scanner
The printer and scanner are working - I have run the fix it from HP web site and it scans & prints
I have downloaded software & drivers twice from HP web site however no solution center to set up for scan and printing

Hello again @Bigdog0061 , I hope you are well
I saw your post about the Solution Center not installing properly on your Windows 7 32 bit system however, printing and scanning is working fine for you.
Please let try the download and send me a screen shot of the error messages or codes you see when trying to install the software.
HP Photosmart C4200 All-in-One Printer series Full Feature Software and Driver
Thank you
R a i n b o w 7000I work on behalf of HP
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Lost HP solution center, how to I get it back/

How do I get HP solution center back?
This question was solved.
View Solution.

galencrandall wrote: I'm not sure as to 32 or 64 bit but the printer is an HP Deskjet F4500 all in one series. I had the solution center at one time and don't know how I lost it. Probably something I did as I'm no expert on these machines. If I rerun the original disk would that solve my problem or would it create more problems? galen
Hello galencrandall, I would suggest not using the original disk that came with your printer, as it may have an older version of the software.
Here is the link for the most recent version of the Full Feature Software/Driver package.
This download package supports all versions of Windows XP, Vista, and Windows 7, both 32 bit and 64 bit.
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Please mark Accept As Solution if it solves your problem.

I lost use of HP Solutions Center

I had Solutions center on my computer and it was working. It's still there. But it doesn't come up. Instead, I get a box that says "cannot run because your device installation is not complete."
I don't know how to do what it suggests as solutions to my problem
My CD is for an earlier version of Windows. My son updated the installation for my Windows 7 software.
HELP !
James L. Dishop                [email protected]                   HP Photosmart C7280 All-In-One

jldishop,
Welcome to the HP Forum.
You can download and install the Full Feature Software for the Printer from the printer's website.
The Solution Center has been replaced by the Printer Assistant.
The Printer Assistant Shortcut will be installed on your Desktop during the last part of the installation.
General Instructions to Install the Printer Software
·         Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
·         Open HP Drivers & Downloads
·         Enter your Printer Model information
·         Select your Printer from the “Results” list
OR
·         Open HP Photosmart C7280 All-in-One Printer Drivers
·         Enter your Operating System in the Drop-down menu
·         Click NEXT and Scroll down
·         Look for category Driver - Product Installation Software
·         Select the Basic Driver, e-print, or Full Feature Software
·         Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install Utilities / Tools first; the little installation packages are smaller in size
·         If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
·         Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
·         Scroll the video list back and forth until you find the video that most closely matches your situation.
·         USB connection: Download and install the driver software before connecting a USB cable.
·         Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
·         After the initial installation is complete and working, check / install Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

HP solution Center on Windows 7

Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
- I originally had to download the drivers for this printer when I got a Win7 machine. It has been working (printing and scanning) well for 6 months, including Solution Center.
- Several weeks ago, I installed a patch. This casued my printer to 'disconnect'. Guidance to fix that was to reinstall the printer.
- After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
"HP Solution Center cannot run becasue your devic einstallation is not complete."
It tells me to get an install CD for the network installation. No problem doing that if it will really fix the problem. Does anyone think it will really fix it? The install that was working for 6 months did not need the install CD.
Any other ideas?

Have recently lost HP solution center after loading an HP patch. I was using it with my Photosmart 2575 on Win 7 64-bit. Will describe the sequence of events here:
- I originally had to download the drivers for this printer when I got a Win7 machine. It has been working (printing and scanning) well for 6 months, including Solution Center.
- Several weeks ago, I installed a patch. This casued my printer to 'disconnect'. Guidance to fix that was to reinstall the printer.
- After reinstalling the printer, the printer works fine, but when I try to use HP solution center (to scan, primarily, but I use other things), I get this error:
"HP Solution Center cannot run becasue your devic einstallation is not complete."
It tells me to get an install CD for the network installation. No problem doing that if it will really fix the problem. Does anyone think it will really fix it? The install that was working for 6 months did not need the install CD.
Any other ideas?

Cannot install HP Photosmart Solution Center for C410a All-In-One

Computer: Dell Inspiron 15R
O/S: Windows 8.1, 64-bit
Printer: HP Photosmart Premium Fax e-All-in-One Printer C410a
This computer had a version of the HP Solution Center successfully installed in the past, but we started having problems with the computer to the point where we lost all the Microsoft Office suite. After repairing/reinstalling that, I repaired all the other Programs in the Control Panel Unstall page. However, I decided to uninstall all HP software using the Control Panel Unstall Program. I rebooted the computer and attempted to reinstall the HP Solution Center by downloading the latest software from the HP website. The software will not reinstall.
When the installer screen appears, it has 3 buttons: Install, Readme, Exit.
When I hit "Install", a popup window indicates "The system cannot find the file specified."
So, I cancel out of it and hit "Readme". A different popup window appears indicates:
Windows cannot find
'C\Users\Karen\AppData\Local\Temp\7zS3838\setup\Readme\autorun.infla...\Readme.hml'
Make sure you typed the name correctly, and then try again.
I hit "Exit" and the installation window closes.
The "\Readme\autorun.infla...\Readme.hml" message bothered me so I looked into the 7zS3838 directory. There I found the Autorun setup information file. Under the "[LaunchPad.Main.Btn2]" section is a line:
TargetPath=.\setup\Readme\%lang%\Readme.html. It seems to me the "%lang%" parameter is messed up somehow being set to some version of "autorun.infla". If "%lang%" is corupted, it seems likely that other parameters are corrupted as well indicated by the error message produced when hitting "Install".
I have tried running the Unstall_L4.bat. It seems to fail on a particular section, but then presses on to completion.
I have run a Disc Cleanup and rebooted the computer several time as well as tried this installation several times but to no avail.
I have tried installing using the PS_AIO_07_C410_140_408.exe software and it produces the same results as the Solution Center.
I even tried the original installation disc, but, when the installation screen appeared, there were no "Install" nor "Readme" buttons (only and "Exit" button).
I have looked at the log files for the Solution Center installation. It produced 12 log files: HPSLPSVC0000 - HPSLPSVC0010 and HPPIWLog. None of the HPSLPSVC log files show any errors. But, the HPPIWLog does. I'll post the as much log as I can at the end of this post. However, 2 failures stand out.
The first is:
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
The second is:
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
Well, other that the 2 errors from the log file, please let me know if you have any ideas on how the "%lang%" parameter could have been corrupted. I'm willing to dig into the registry if I have to.
Thanks in advance!
Ted
Here's the HPPIWLog:
( 3-21-2014 22:34:17:665 ):-------------- APPLICATION STARTUP --------------------
( 3-21-2014 22:34:17:665 ):Version :3.1.0.19
( 3-21-2014 22:34:17:665 )perating System : (64 Bit)
( 3-21-2014 22:34:17:665 ):-------------------------------------------------------
( 3-21-2014 22:34:18:134 )howing Invitation Screen..
( 3-21-2014 22:34:18:134 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:18:134 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:18:134 )et Aboutbox string..
( 3-21-2014 22:34:18:196 ):Window is set as foreground
( 3-21-2014 22:34:18:196 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 )howing Preparing Dialog..
( 3-21-2014 22:34:22:306 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:22:306 )et Aboutbox string..
( 3-21-2014 22:34:22:306 ):Window is set as foreground
( 3-21-2014 22:34:22:306 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:697 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:34:22:697 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:34:22:697 ):Call CoCreateInstance
( 3-21-2014 22:36:22:818 ):call ReregisterSLPService
( 3-21-2014 22:36:23:5 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:36:23:21 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:23:21 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:23:21 )et Aboutbox string..
( 3-21-2014 22:36:23:36 ):Window is set as foreground
( 3-21-2014 22:36:23:36 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:33:538 )et Aboutbox string..
( 3-21-2014 22:36:33:538 ):Window is set as foreground
( 3-21-2014 22:36:33:538 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:70 ):Thread Started..
( 3-21-2014 22:36:34:70 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:36:34:85 )LP Enumeartion.
( 3-21-2014 22:36:34:85 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:85 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:34:85 )et Aboutbox string..
( 3-21-2014 22:36:34:85 ):Window is set as foreground
( 3-21-2014 22:36:34:101 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:38:34:206 ):WMI Enumeartion.
( 3-21-2014 22:38:35:472 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:38:35:472 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:38:36:831 ):Inside IsKarnakDevice Method
( 3-21-2014 22:38:36:831 )evice : HP Photosmart Prem C410 series
ModelNumber : CQ521A
( 3-21-2014 22:38:36:831 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:38:38:347 ):Inside CheckForSoftware Method..
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:38:38:347 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:38:38:347 ):Call CoCreateInstance
( 3-21-2014 22:40:38:425 ):call ReregisterSLPService
( 3-21-2014 22:40:38:487 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:40:38:487 ):ModelNumber : CQ521A
( 3-21-2014 22:40:38:487 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:40:38:487 ):Thread Terminated.!!
( 3-21-2014 22:40:38:487 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:40:38:487 ):Number of Devices Enumerated : 0
( 3-21-2014 22:40:38:487 ):No devices Connected/Installed
( 3-21-2014 22:40:38:487 ):Current Screen Id : 3
( 3-21-2014 22:40:38:503 )howing USB Connection Dialog..
( 3-21-2014 22:40:38:503 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:503 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:38:503 )et Aboutbox string..
( 3-21-2014 22:40:38:519 ):Window is set as foreground
( 3-21-2014 22:40:38:519 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:519 ):Inside CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:38:519 ):Returns from CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:53:544 ):currentScreenId = ScreenIdNetworkDeviceSelect (2P)
( 3-21-2014 22:40:53:544 )howing Network Device Dialog..
( 3-21-2014 22:40:53:560 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:576 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:53:576 )et Aboutbox string..
( 3-21-2014 22:40:53:576 ):Window is set as foreground
( 3-21-2014 22:40:53:576 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:591 ):Inside NetWorkDialog : OnInitDialog()
( 3-21-2014 22:40:53:591 ):Calling NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:40:53:591 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:40:53:591 ):Call CoCreateInstance
( 3-21-2014 22:42:53:653 ):call ReregisterSLPService
( 3-21-2014 22:44:53:823 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:44:53:823 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:44:53:823 )et Aboutbox string..
( 3-21-2014 22:44:53:823 ):Window is set as foreground
( 3-21-2014 22:44:53:839 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:45:3:872 )et Aboutbox string..
( 3-21-2014 22:45:3:888 ):Window is set as foreground
( 3-21-2014 22:45:3:888 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:4:232 ):Calling sparkBL.GetLatestSoftwareAvailabilityMatrix From Network dialog
( 3-21-2014 22:45:4:232 ):Inside GetLatestSoftwareAvailabilityMatrix Method
( 3-21-2014 22:45:4:232 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:45:4:232 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:45:4:232 ):Call CoCreateInstance
( 3-21-2014 22:47:4:304 ):call ReregisterSLPService
( 3-21-2014 22:47:4:350 )LP Enumeartion.
( 3-21-2014 22:49:4:457 ):WMI Enumeartion.
( 3-21-2014 22:49:4:723 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:49:4:723 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 )et LatestSoftwareAvailabilityMatrix as devMap = m_DeviceSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 ):Returns from sparkBL.GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:738 ):Returns from NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:49:18:6 ):currentScreenId = ScreenIdNetworkDeviceSelect
( 3-21-2014 22:49:18:6 )et Re-enumeration Flag : True.
call GetDeviceSelectionScreenId
( 3-21-2014 22:49:18:6 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:18:6 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:49:18:6 ):Call CoCreateInstance
( 3-21-2014 22:51:18:57 ):call ReregisterSLPService
( 3-21-2014 22:51:18:167 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:51:18:182 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:18:182 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:18:182 )et Aboutbox string..
( 3-21-2014 22:51:18:198 ):Window is set as foreground
( 3-21-2014 22:51:18:198 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:247 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:262 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:262 )et Aboutbox string..
( 3-21-2014 22:51:28:278 ):Window is set as foreground
( 3-21-2014 22:51:28:278 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:590 ):Thread Started..
( 3-21-2014 22:51:28:590 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:51:28:590 )LP Enumeartion.
( 3-21-2014 22:51:28:606 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:606 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:606 )et Aboutbox string..
( 3-21-2014 22:51:28:622 ):Window is set as foreground
( 3-21-2014 22:51:28:622 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:53:28:710 ):WMI Enumeartion.
( 3-21-2014 22:53:28:961 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:53:28:976 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:53:29:148 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:53:29:148 ):Call CoCreateInstance
( 3-21-2014 22:55:29:206 ):call ReregisterSLPService
( 3-21-2014 22:55:29:252 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:252 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:252 ):Get Modelnumber of Network SLP Device..
( 3-21-2014 22:55:29:424 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:424 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 )evice Details..
Name : HP Photosmart Prem C410 series
PID : 0000
ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 ):Request send by PID
( 3-21-2014 22:55:29:440 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&Pid=0x0000&OS=Windows NT 6.2
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
( 3-21-2014 22:55:30:96 ):Failed to Parse Json Object.
( 3-21-2014 22:55:30:96 ):Failed to read webserver data using PID
( 3-21-2014 22:55:30:96 ):Request send by Friendlyname
( 3-21-2014 22:55:30:96 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:55:31:362 ):Inside CheckForSoftware Method..
( 3-21-2014 22:55:31:362 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:55:31:362 ):Insert device details to Matrix
( 3-21-2014 22:55:31:362 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:55:31:362 ):Thread Terminated.!!
( 3-21-2014 22:55:31:362 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:362 ):Number of Devices Enumerated : 1
( 3-21-2014 22:55:31:362 )evices Connected/Installed
( 3-21-2014 22:55:31:362 )howing Device Dialog..
( 3-21-2014 22:55:31:425 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:440 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:31:440 )et Aboutbox string..
( 3-21-2014 22:55:31:456 ):Window is set as foreground
( 3-21-2014 22:55:31:456 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:456 )evice Dialog :: OnInitiDialog()
( 3-21-2014 22:55:31:471 ):Calling EnumerateDevices(false)
( 3-21-2014 22:55:31:471 ):Returns from sparkBL-> GetSoftwareAvailabilityMatrix/ GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:471 ):m_listPrinters.DeleteAllItems()
( 3-21-2014 22:55:31:471 ):Number of Devices added to List : 1
( 3-21-2014 22:55:31:471 )evices added to List
( 3-21-2014 22:55:31:471 ):Returns from EnumerateDevices..
( 3-21-2014 22:55:31:471 )etReEnumerationFlag : True
( 3-21-2014 22:55:31:487 )evices Listed..
( 3-21-2014 22:55:31:487 ):m_listPrinters.SetSelectionMark(0).
( 3-21-2014 22:55:31:487 )et iDevNdx = m_listPrinters.GetSelectionMark().
( 3-21-2014 22:55:31:487 )elected device index, iDevNdx = 0
( 3-21-2014 22:55:31:487 )elected device index changed, Now iDevNdx = 0
( 3-21-2014 22:55:31:487 ):calling sparkBL.SetDeviceMatrix(m_DeviceSoftwareAvailabilityMap[iDevNdx])
( 3-21-2014 22:55:31:487 ):Returns from sparkBL.SetDeviceMatrix()
( 3-21-2014 22:55:31:487 ):Calling Updatestatus
( 3-21-2014 22:55:31:487 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:31:487 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:31:487 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:31:487 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:31:487 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:31:487 )evice Not Installed.!!
( 3-21-2014 22:55:31:487 ):No Bad devnode
( 3-21-2014 22:55:31:487 ):No Driver Issue
( 3-21-2014 22:55:31:503 )ort Issue Found.!!
( 3-21-2014 22:55:31:503 ):Missing Driver Issue.!!
( 3-21-2014 22:55:31:503 )rint Not Installed.!!!
( 3-21-2014 22:55:31:503 )can Not Installed.!!!
( 3-21-2014 22:55:31:503 )evice has FULL Solution
( 3-21-2014 22:55:31:503 ):Calling UpdateVidPid
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:31:503 )elected Device's PID : 0
( 3-21-2014 22:55:31:503 ):Calling UpdateModelNumber
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:31:503 ):Modelnumber : CQ521A
( 3-21-2014 22:55:31:518 )isable the sorting of devices in ListCrtl
( 3-21-2014 22:55:31:518 ):Returns from Device Dialog :: OnInitiDialog()
( 3-21-2014 22:55:38:285 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:285 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:285 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:285 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:285 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:285 )evice Not Installed.!!
( 3-21-2014 22:55:38:285 ):No Bad devnode
( 3-21-2014 22:55:38:285 ):No Driver Issue
( 3-21-2014 22:55:38:285 )ort Issue Found.!!
( 3-21-2014 22:55:38:285 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:285 )rint Not Installed.!!!
( 3-21-2014 22:55:38:285 )can Not Installed.!!!
( 3-21-2014 22:55:38:285 )evice has FULL Solution
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:301 )elected Device's PID : 0
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:301 ):Modelnumber : CQ521A
( 3-21-2014 22:55:38:426 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:426 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:426 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:426 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:426 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:426 )evice Not Installed.!!
( 3-21-2014 22:55:38:426 ):No Bad devnode
( 3-21-2014 22:55:38:426 ):No Driver Issue
( 3-21-2014 22:55:38:426 )ort Issue Found.!!
( 3-21-2014 22:55:38:426 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:426 )rint Not Installed.!!!
( 3-21-2014 22:55:38:426 )can Not Installed.!!!
( 3-21-2014 22:55:38:426 )evice has FULL Solution
( 3-21-2014 22:55:38:426 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:426 )elected Device's PID : 0
( 3-21-2014 22:55:38:442 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:442 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:115 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:47:115 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:47:115 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:47:115 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:47:115 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:115 )evice Not Installed.!!
( 3-21-2014 22:55:47:115 ):No Bad devnode
( 3-21-2014 22:55:47:115 ):No Driver Issue
( 3-21-2014 22:55:47:115 )ort Issue Found.!!
( 3-21-2014 22:55:47:115 ):Missing Driver Issue.!!
( 3-21-2014 22:55:47:115 )rint Not Installed.!!!
( 3-21-2014 22:55:47:115 )can Not Installed.!!!
( 3-21-2014 22:55:47:115 )evice has FULL Solution
( 3-21-2014 22:55:47:115 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:47:115 )elected Device's PID : 0
( 3-21-2014 22:55:47:130 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:47:130 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:146 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:146 ):FTP URL : ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 22:55:47:146 )howing Downloading Dialog..
( 3-21-2014 22:55:47:162 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:162 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:47:162 )et Aboutbox string..
( 3-21-2014 22:55:47:193 ):Window is set as foreground
( 3-21-2014 22:55:47:193 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:209 ):-------HPPIW SOLUTION DOWNLOAD INFO------
( 3-21-2014 22:55:47:209 )olution Download Link :ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 23:0:16:422 ):Running Processes :
( 3-21-2014 23:0:16:422 ):[System Process]
( 3-21-2014 23:0:16:422 )ystem
( 3-21-2014 23:0:16:422 ):smss.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):wininit.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):winlogon.exe
( 3-21-2014 23:0:16:422 ):services.exe
( 3-21-2014 23:0:16:422 ):lsass.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):dwm.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):RtkAudioService64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):spoolsv.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):armsvc.exe
( 3-21-2014 23:0:16:437 ):AERTSr64.exe
( 3-21-2014 23:0:16:437 ):AppleMobileDeviceService.exe
( 3-21-2014 23:0:16:437 ):AdminService.exe
( 3-21-2014 23:0:16:437 ):mDNSResponder.exe
( 3-21-2014 23:0:16:437 )fficeclicktorun.exe
( 3-21-2014 23:0:16:437 ):dasHost.exe
( 3-21-2014 23:0:16:437 ):HeciServer.exe
( 3-21-2014 23:0:16:437 ):McSvHost.exe
( 3-21-2014 23:0:16:437 ):mfevtps.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):RichVideo.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 )ocketCloudService.exe
( 3-21-2014 23:0:16:437 ):WyseRemoteAccess.exe
( 3-21-2014 23:0:16:453 ):McAPExe.exe
( 3-21-2014 23:0:16:453 ):mcshield.exe
( 3-21-2014 23:0:16:453 ):mfefire.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):taskhostex.exe
( 3-21-2014 23:0:16:453 )ynTPEnh.exe
( 3-21-2014 23:0:16:453 ):explorer.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler.exe
( 3-21-2014 23:0:16:453 ):TabTip.exe
( 3-21-2014 23:0:16:453 ):TabTip32.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler64.exe
( 3-21-2014 23:0:16:453 )earchIndexer.exe
( 3-21-2014 23:0:16:453 )kyDrive.exe
( 3-21-2014 23:0:16:453 ):WmiPrvSE.exe
( 3-21-2014 23:0:16:453 ):dllhost.exe
( 3-21-2014 23:0:16:453 )ettingSyncHost.exe
( 3-21-2014 23:0:16:468 ):BtvStack.exe
( 3-21-2014 23:0:16:468 ):ActivateDesktop.exe
( 3-21-2014 23:0:16:468 ):RtkNGUI64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 )ynTPHelper.exe
( 3-21-2014 23:0:16:468 ):igfxtray.exe
( 3-21-2014 23:0:16:468 ):igfxsrvc.exe
( 3-21-2014 23:0:16:468 ):hkcmd.exe
( 3-21-2014 23:0:16:468 ):igfxpers.exe
( 3-21-2014 23:0:16:468 ):quickset.exe
( 3-21-2014 23:0:16:468 )ellSystemDetect.exe
( 3-21-2014 23:0:16:468 )DVD10Serv.exe
( 3-21-2014 23:0:16:468 ):McUICnt.exe
( 3-21-2014 23:0:16:468 ):hppiw (9).exe
( 3-21-2014 23:0:16:468 ):hppiw.exe
( 3-21-2014 23:0:16:468 ):AbsoluteReminder.exe
( 3-21-2014 23:0:16:468 ):CLMLSvc_P2G8.exe
( 3-21-2014 23:0:16:468 ):IAStorIcon.exe
( 3-21-2014 23:0:16:468 ):IAStorDataMgrSvc.exe
( 3-21-2014 23:0:16:468 ):Jhi_service.exe
( 3-21-2014 23:0:16:484 ):WmiPrvSE.exe
(FYI - Could not post whole log due to the 50,000 character limit. No errors reported after this point)

Firstly, thanks for your suggestion. I appreciate it.
Secondly, sorry it took so long to get back to you. The computer is my wife's and she been quite busy with it so I haven't had the chance to test out your suggestion.
Unfortunately, your suggestion didn't work. I tried it multiple times with no luck.
Here's some additional data.
(1) As for the "ReadMe" issue (mentioned in the initial message), the "autorun.infla..." issue looks like the first "%" in the "%lang%" string is in fact the name of the file "autorun.inf". So when "%lang%" is being printed, "autorun.inf" is being substituted for the first "%", hence "autorun.infla...".
Not sure if that helps.
(2) I tried running HP Print and Scan Doctor and I saw something unusual. The initial page shows the following:
Product Connect Software Status
Prem C410,192.168.1.7 Network(192.168.1.5) Installed
Prem C410,192.168.1.7 Network(192.168.1.7) Installed
There is ony 1 printer hooked to the network. I searched through the registry and I did find instances of "192.168.1.5" and "192.168.1.7".
(3) I also tried using the various uninstallers under util\ccc.
L1: Completed with no issues.
L2: On step 10/12, a popup window indicates "Hp Installer Uninstaller has stopped working". I click "Close Program" and that's the end of the processing.
L3: Same as L2. But, after closing the program, a pop-up window asks "Are you sure you want to remove from your computer?" (FYI - No, I did not miss anything here. That is exactly as it is printed. There seems to be 2 spaces between "remove" and "your" as if a filename or program name should go here.) I click "Yes", eventually the screen indicates 100% complete and I click "OK". This sequence happens 3 more times (pop-up followed by a 100% complete screen). After the 4th time, a screen indicates the process is complete, I hit "Finish" and the computer automatically reboots.
L4: Exactly the same as L3.
At times when step 10/12 failed, the "Current Progress" will be stopped on "Software\Wow6432\Hewlett-Packard\" followed by other registry entries. I've searched through the registry and I can find only one entry that matches this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Hewlett-Packard. But, none of the entries that follow that on the "Current Progress" bar match any entries. (Ex: Software\Wow6432\Hewlett-Packard\DigitalImaging\CUE Settings. This key does not exist. There is a HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\CUE Settings, but not one tagged with the "Wow6432" entry.
Anyway, it looks like something has gone wrong with this computer's registry. I reluctant to start hacking away at the registry.
I could use some more suggestions.
Thanks!
Ted

Solution Center program will not install with D110 full feature download

I had a bug where my system kept searching for SolutionCenter.msi in a loop. I was forced to uninstall my printer software completely to fix it. Upon reinstall, the Solution Center is totally missing. I have lost the CD and downloaded the software from this link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4023...
I read in several message here that the full version of the software included the Solution Center, but it did not install for me.
This question was solved.
View Solution.

Hi,
From the Start menu type SolutionCenter.MSI into the searchbar, the results should appear within the search results.
Note: if there are several results locate the one which was modified latest.
Right click the file and select Install, you should see a dialog apper...
Once the dialog completes reboot your PC and check if the HP Solution Center was added to your PC.
If there are no results type %temp% into te search bar abd open the Temp folder.
Open the latest HP installation folder, its name begins with 7z (ex. 7zS1234)
Open the Setup folder.
Open the SolutionCenter folder.
Right click on SolutionCenter.msi (if the file type is hidden it tye appepars as Windows Installer File) and select Install.
Reboot your PC and check again.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP 7310xi officejet all-in-one-printer Solution Center Windows7 64bit unable to install

Windows 7 64bit system doesn't have any downloaded HP in Programs Files folder but it has some folders downloaded on the 64bit Program Files (x86) folder, none of these folders have the HP Solution Center download, I’ve found the complete folder download but it doesn’t download what I’m looking for.
HP 7310xi officejet all in one printer, eventhough is as your technical support considers it as an old printer, my printer is not abused and has worked fine throughout the whole time, the HP Solution Center was installed before and since I lost the software disk and your website is totally incomplete by not providing this useful resourceful printer window. It really sucks what you've done by not allowing a customer to find what's needed in your website to have your product completely work. You should place a life term limit to your manufactured products if your website does not support them, then as a customer I'd look for another printer brand.
I've followed: Provost as per windows xp explanation and HP installer is not installing the HP software in Windows Program Files neither in Windows Programs files (x86), yes there's an HP folder without the main software, I've tried also removing %temp% and also deleted files from: C:Users\(your name here)\AppData\Local\HP\Digital Imaging, I've also tryied installing the full EU and was unable due to software issue.

Hi Bob_Headrick, there isn't a CD software for sale, HP is not selling it, I've also followed every posted solution to get the HP Solution Center important software icon and have installed:
exe [1/1, 362.68M], followed aslo http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol... http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Fixing-HP-Photosmart-Essential-3-5/...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/quot-HP-Solution-Center-cannot-run-beca...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Uninstalling-Officejet-7310-all-in-one...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
Jamieson http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...

How to add Scanjet G4050 to the Solution Center

Dear Forum,
Recovering from the 'Device XYZ lost connection to the Solution Center' (see other thread), I have one point unresolved: Getting the Scanjet G4050 back as a device in the Solution Center, where it has been working properly next to my Photosmart C410b. Some information:
- Previously, The Photosmart C410b and the Scanjet G4050 were both present and working properly in the Solution Center
- Windows 7 Ultimate
- Photosmart C410B working properly in the solution center, used install software V14.3
- PC connected wired to network
- Photosmart C410b connected wired
- Scanjet G4050 connected via USB (obviously)
- HPPSDr reports an error when performing the 'HP Twain scan' test on the G4050: "A required software component was not found or improperly installed. Reinstall the HP Photosmart software that came with the device, and try scanning again / 4,[(2, 0, 80040154},{3, 56, 0}]" (needless to say I tried this several times...)
- Front panel button from Scanjet triggers an error as well: "The HP imaging device was not found. Try the following step, try bla bla bla' / 8,[{1, 0, -2147221164}]
- Also tried the use V13 of the G4050 software, but no success either.
- Device Manager mentions the "HP Scanjet G4050" properly installed, driver date 5/24/2012, Driver version: 14.0.0.0
Questions: which modules shall be installed, which version and how can I verify that?
Any suggestions?
W.

Still searching for a solution in the various blogs but no luck.
Additional info:
- in my previous post, I mentioned a version v13, this is probably more likely V3 as the filename is 'setup_full_G4000_3.exe' (I seem to have downloaded this file in Sept 2012 and used it for my initial install when setting up this PC, where it worked OK). I apologies or any confusion.
- Scanning with the G4050 from MS Paints works OK
- with the V3 installation, I do NOT install ‘OCR Software by I.R.I.S’, ‘HP Update’ nor ‘HP Photosmart Essential 3.5’, Can I do without them?
- if I use V14.5 full featured installation, I do not see an option to select the Solution Center to be installed
- if I use V3, I do see an option to select the Solution Center to be installed
- in one post a HP employee mentioned that the more recent Win7-64 installer for the G4050 did NOT have solution center anymore. Is this correct? Should I therefore use V3?
- If I install the V3 version, it fails at installing the device driver. If I follow the suggestion offered, I install the basic feature driver V14.5 and can continue the V3 full feature installation without errors, however, no G4050 appears in the solution center
- many post hint about some component incorrectly installed or missing. Can someone advice me what to clean/remove/uninstall? I have used CCleaner to remove a lot of useless stuff.
-Others suggest Microsoft install clean up: any suggestion on how to use in this case?
- neither of the installer V3 or V14.5 offer the 'uninstall_l1/2/3/4' batch files
W.

Why does the solution center prompt for cd every time?

My HP 8500 constantl;y prompts for me to insert the CD each time I try to scan. I have lost the CD, and just paid $10 to get a new one, but it is very annoying! How do I stop this?

Hi Tom,
There is something missing in your Scanning software.
The Solution Center is like a dog with a bone about missing stuff.
Something to try/consider:
See the Solution on this Post - it has the information that might help you correct your Solution Center woes.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/cannot-open-solution-center/m-p/110924...
If, for some reason, you cannot download new software for your printer as outlined in the above Post,
and you really do not want to wait for your new CD, then you can Uninstall the Solution Center Software from your computer. See the warning below.
Uninstalling your Solution Center:
BE AWARE: If you elect to uninstall Solution Center to make it stop annoying you...Your printer might still work after you reboot and let the computer try and install some standard drivers - HOWEVER, it will only work with whatever "bare bones" drivers are available on your system. It might not work at all. It depends on your Operating system, whether there are enough HP standard drivers for your printer to run the basic printer HP8500 functions, and whether things get tangled up when you uninstall the printer software. It could go well, or it could become a nightmare and you could be more unhappy than you are right now.
The very best scenerio: You find at the Solution Center link a way to download the Full Featured Software for your HP8500 printer and it fixes your scanning error.
I hope this helps.
Say “Thanks!” by clicking Kudos Star next to the Post that helps you.
Mark a Post “Accepted Solution” to say your issue is solved.
Kind Regards,
Dragon-Fur

Can not install Solution Center

Hi,
i just got a new SSD, and now i had to install windows again.
But after i installed windows i want to install the Lenovo Solution Center, but it wont install.
It shows a strange Error Msg its in german so i translate it :
Database : The Control Table coud not loaded in to the SQL Query SELECT 'Control' Type X Y ......
Also when i try to use the Programm ThinkVantage System update it doesent work, it stops with the error :
There was an error with your login data.
Any one any ideas?
thanks,
syd

I have the same troubles. My orginal HDD crashed so i had to buy another one, i didnt have a recovery disc so i installed windows directly from CD and i've been downloading drivers after that. I don't know why i cant install lenovo solution center, HELP!

How do I download the solution center to my HP Touchsmart 310 pc

I have a HP Touchsmart 310 PC with the Windows 7 operating system. Back in January I started having trouble logging in on my page. I was the only admin on the pc, so I could not access certain information or make any changes to the computer. I finally erased everything in the computer memory and started over from scratch. I have an HP Photosmart printer that I use, but when I re-installed the software, it did not include the hp solution center, so I can't scan any documents or photos to my pc. I need help!

Hi,
Please let us know what is your printer, hope we can help.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Solution Center stopped working and HP Print and Scan Doctor cannot find my OJ4680

HP Solution Center came installed on my HP G60 notebook with Windows 7 premium 64 bit. It suddenly stopped working--it says it cannot run because the device installation is not complete. If I open HP Sup0ort Assistant it says the OJ4680 is ready and it is designated as the default printer in Printers and Devices but when I try to run HP Print and Scan Doctor it cannot find it--it can only find OJ4500 which I use when I'm in my second home. Please help me fix this as at this point I can't print or scan.

Thanks for the help and quick response. I haven't tried your solution yet because before I received your instructions I updated the drivers again and it appears to be working though I've had a message since then that I couldn't scan because my device was offline which was not true as I had just printed a document. I used HP Print and Scan doctor and followed the steps which included turning the device off and unplugging it for 60 seconds. I can now copy, print and scan but I still have the yellow triangles with exclamation points on both my PC and all in one. I'm not sure I want to do more at this point since everything is working well at the moment. BTW my laptop is set for automatic updates by HP and Microsoft, why didn't they keep this problem from occurring?

Win 8 - Photosmart c4580 not scan with wifi miss HP Solution Center

HP Photosmart c4580
Windows 8 64-bit
My printer is the Photosmart c4580, and i have the Windows 8 64-bit OS.
I can print throw my wi-fi connection, But i can't scan.
If i want scan i must plug the usb cable (10meters long because the printer is in the other room).
I want to see the ink level and i can't because i i don't have the HP Solution Center in win8.
Try installing the win7 drivers and Solution Center (PS_AIO_04_C4500_USW_Full_Win_WW_130_140.exe) (Proprieties - run win7 mode), and the program crashes.
What can i do for scan using my wifi connection and installing HP Solution Center
Thanks
This question was solved.
View Solution.

Everything is ok now with the new drivers.
Thanks
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109997-1&cc=uk&dlc=en&lc=en...

C6280 HP Solution Center will not run or install

I have been using my C6280 on my home network for years with Solution Center intalled on a desktop running Vista andtwo laptops running Windows 7 with only the print drivers installed. HP Update was eanbled on the desktop.
In the past two or three months, I started to get a number of error messages on my desktop indicating there was something wrong with Solution Center. The issue steadily worsened to the point where Solution Center would not run at all (unable to detect device seemed to be the most recurrent message) and I was unable to run the scanner.
I was able to maintain printer fnctionality by deleting and then adding the printer through Windows, although I seemed to be forced to do this every few days.
I went on the forum and decided the best course of action to restore full functionality was to uninstall all HP software and then download/install the software suite. I downloaded the Vista 32 bit version (100_228_PS_AIO_02_Full_Net_enu_NB.exe) andI tried installation several times with no luck - the installation always seemed to get stuck immediately after extracting files.
I went back on the forum and found out how to do a level 4 uninstall from a temp folder beginning with 7z... . I did that and tried again (after checking that my Adobe Flash was up to date). The install went a little further this time but eventually stopped again. File not found. I ran the installation .exe from the temp file and went a little further but stopped again. An error log was created and a 'fix' was placed on my desk top. I followed the instructions but the 'fix' did nothing (it was just a text file - nothing to run that I could decypher). Just to make sure I was doing it right, I repeated the entire uninstall/download/reinstall process two more times with the same result.
The above process was beginning to remind me of Einstein's defiition of insanity (do ing the same thing over and over and expecting different resuts) so I gave up and successfully downloaded and installed the printer drivers to restore print functionality.
How do I get my scan functionality back?
Thanks
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Hi,
May you have McAfee Antivirus on your PC?
If so try following the steps belwo and let me know if that may help:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Reboot your PC
8. Run the installation file and check for any difference.
9. Once you are done, be sure to open McAfee and re-activate Real Time Scanning.
If the issue persists, please clarify what security software you are using,
As well open the device manager and expend the Processors category - what processor you have on your PC?
Regards,
Shlomi
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Lost solution center on hp photostart c 4380

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