Lost some text messages while transferring to new phone

Hello, I was in the process of upgrading from a Q10 to the Passport.  Using blackberry link on my mac, I did the transfer.  Once everything was done, I was missing the text messages from one contact.  The text messages from this one contact from the past two years were gone from BOTH phones.  There were two recent text showing and messages prior to 2013.  Everything in between was gone.  Please advise on a method to recover these important messages from this one contact.  All of the other messages from other contacts are there on both phones.

When you get a replacement phone, unless you used an SMS Backup app on the Play Store or if Verizon Messages+ saved them and they are synced, they are gone forever.  The cloud does not back up your messages.  Those messages are stored inside a protected partition of the phones "hard drive" and cannot be accessed in a normal fashion.  So, when you change phones, you lose what was on that partition.

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