Lost songs after downloading from itunes

Hi,
I have gotten overly frustrated and decided to not use itunes for the last couple of months because of it! In July, I lost my itunes library when my hard drive crashed. I emailed itunes then and they told me how to get back the majority of the songs I had bought from itunes. I did these steps and found that I was still missing a great deal of bought itunes songs and albums. Some examples are albums by Jack Johnson, Colbie Caillat, and James Blunt. I did make a back up disk at one point of my itunes but I was not able to retrieve the songs off of this either. Now my itunes has the songs I was able to download back in July and a ton of broken links to all my other songs. Any suggestions would be appreciated!
Thank you

I would call Apple back, explain to them that you are very upset, and if that doesn't help, tell the Apple Customer Service people that your friends are hearing about the bad costumer service at Apple (because of this particular issue) and now you are recommending that they get a PC instead of buying a new Mac. I think that will do the trick! Don't forget the part about recommending to your friends to buy a PC instead of a new Mac, that will be the selling piece!
Hope it helps,
Brandon

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