Lost Sub-Account on transfer to Thunderbird

I set up Thunderbird email account but the transfer lost my sub-account and it has disappeared from BTMail, how do I get it back.
Forget this post I've sorted it.
Solved!
Go to Solution.

Hi Licquorice
I wanted to set up Thunderbird email client as I might be leaving BT but after setting it up OK I found that on returning to BTMail the dropdown arrow option get to my sub-acc's. had disappeared, after the initial panic I logged off BT and re-started and it re-appeared.  Hopefully BT will give me a good reason to stay but at lest I've protected my important stuff.

Similar Messages

  • I established a sub-account (2nd email address) to my primary account, and can't seem to switch between them in Thunderbird. Help?

    Thunderbird will let me rename my primary account with the name of the sub-account (which confused me for quite a while), but I simply want to switch *between* the two accounts. That is, I would like to view the emails received by the primary account, and then, subsequently, change/switch to viewing the emails received by the sub-account. I would like to do these two separate things at will. I am currently unable to do so, and cannot figure out how to. can you help?

    ''moving to the Thunderbird Questions queue''

  • The transfer of BT e-mail sub-accounts

    Hi, 
    I am in need of some help.  I have tried looking online almost everywhere but instead of finding an answer I seem to have managed to find a lot of different answers
    In short I am in need of moving or transfering an existing email sub account from one BT account to another.  The reason being that the old primary account is now dead (so time is running out) and I now have a new primary account (separate to the last) that I have already transferred the the primary email address from old to new.  I now need to transfer the 2 sub accounts llinked with this primary account from old to new also.  Is this possible?  is there an online facility to do this?
    All help is greatly appreciated.

    Hi scragrum,
    Thanks for posting and welcome to the forum,  please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Transfer sub account to another master account

    heatherbelle24 wrote:
    I have emailed them. Waiting on a reply but thought it might be quicker here.
    It would be quicker ringing them actually. Personally I'm not too sure they can doing anything about it*. Out of a pracitical point of view it should be allowed (thinking here of kids that live in two homes due to seperation of parents). Can't your daughter access it anyway under your account on the PS3?
    * I'll give a shout out to a nice guy who works at Sony - he'll know the answer. What say thee ?

    Hi, I wonder if anyone can advise if it's possible to transfer which master account a sub account is held under? My 11 year old got a PSN voucher for her birthday and it would not load on to her sub account, saying I had to load it on to a master account. I loaded it on to my master account only to realise that my daughter's sub account is actually linked to my husband's master account rather than mine. I've had a look on the forums and it seems that I can't tranfer the funds to his wallet. So, am I able to link her sub account to my master account without having to set up a completely new ID for her? We have a PS3. Thanks.

  • BTYahoo Sub accounts & Thunderbird

    I am new to BTYahoo last week but have been happily using Thunderbird for emails for many years.  I have set up sub accounts within BTyahoo and in my BT account in Thunderbird.  After a lot of messing about I am able to send emails from these sub accounts in Thunderbird but am unable to receive emails into them.  They appear on the BTyahoo webmail pages but NOT in my Thunderbird inbox.  Emails addressed to the main account do appear in Thunderbird.  Any help would be greatly appreciated. Thank you.

    beginner wrote:
    Hi, thank you for replying.
    I have the main account set up with the username/email address given by BT.  I have then set up 2 separate identities with different @btinternet.com names.  I have set these up as sub accounts in btyahoo and eventually verified the addresses.  I can send an email from Thunderbird using one of these identities but cannot received mail to them.  The emails are, however, on the btyahoo webmail page.  For each identity I have set up a separate outgoing server with the corresponding user name.  When I first sent a message from the identity I entered the relevant password.   Could there be some setting I am missing on the btyahoo pages which allows the mail to be forwarded to my Thunderbird inbox ?  Mail sent to the primary account arrives OK.  Thanks for your help.
    Hi again.
    As it happens, there is no specific need to verify the btinternet sub accounts - especially as you've said that you've set up the individual outgoing server. Typically TB wants to use the "default" server which can mean getting the 553 error message for verification, hence it's best to use individual smtp settings as you have done so.
    There is nothing in webmail to allow the default emails through via the inbox - there is options to send *all* emails including those treated as spam. If you have made any webmail folders and move the emails into them, then these will not download into TB or any mail client.
    I assume that you need to visit the webmail system for each email address (usually meaning logout and re-login as a new email account), rather than have some "strange" rules setup.
    You've not mentioned whether you're receiving any error messages when attempting to get emails from the specific "faulty" email accounts.
    Again - check each email account and choose "Server Settings" and see what you've got in "User Name" for each account - they should all be different of course.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Sub-account cannot send email from Apple Mail

    I've tried setting up two sub-accounts to send/receive email but no matter what I try, these accounts error out on sending email.  Looks like they aren't recognized by smtp server.  Is there a different setting for sub-accounts?

    I fixed my problem - I deleted my email account on my iPhone, then tried to setup a new account. I had a few problems setting it up. It wouldn't recognize the incoming or outgoing servers and I lost my email altogether for a few hours. Then I changed every setting possible and finally figured out that I had 2-3 "Other SMTP Servers" as well as my "Primary Server". Once I deleted the Other SMTP Servers, my email worked and i'm able to send emails now!
    I also think changing the "Server Port" number helped solve my problem also, and making sure "Use SSL" was turned off.

  • Automatic Payment Program(F111) not picking Bank Sub accounts

    Dear all,
    The entiries genertaed from automatic payment program(F111) is not picking the bank sub accounts (Receipts/Payment GLs) which are given in the following node:-
    Financial Accounting --> Bank Accounting --> Business Transactions -->Payment Transactions --> Payment Request --> Define Clearing Accts forReceiving Bank for Acct. Transfer
    It is picking the Main Bank GL, which has given in bank master(FI12).
    Please advise.
    Thanks & regards
    Ramesh Nair

    Hi,
    The config : Financial Accounting --> Bank Accounting --> Business Transactions -->Payment Transactions --> Payment Request --> Define Clearing Accts for Receiving Bank for Acct. Transfer
    Is to decide bank sub account of the sending bank, when you are doing Bank to Bank transfer. This is manditory for cash management bank to bank transfer. Please read the config documentation again.
    I just cut and paste from SAP documentaion.
    "In this activity you define the offsetting accounts for the receiving bank accounts for bank account transfers (payments between house bank accounts) which should be posted to when payment is made.
    The entries are necessary when payment requests are created for cash management payment advice notes that result from cash concentration, for example. The offsetting accounts for the paying house bank are determined by the payment program specifcations and the payment methods used. The offsetting accounts for the receiving house bank cannot be determined from these specifications, however, but can be defined in this section. "
    Now, when you are creating payments with F111 and if you want to get sub accounts for house bank you have to do the following config.
    F111 -> Maintain Configuration -> Bank determination -> Bank accounts ( for each accont id and payment method combination ).
    Then you will see payments from this sub accounts and you have to setup posting rule to clear this account if you are doing EBS.

  • F110 Grouping for posting bank sub account

    Hello,
    We use F110 transaction for vendor payments by electronic transfer.
    For each vendor, we have a G/L entry grouping all invoices/credit notes with the dedicated bank sub account.
    So for 50 payments (to different vendors), we have 50 G/L entries for example.
    We would like to have one more automatic entry in order to solve the value of the bank sub account to another bank sub account.
    The goal of this entry is for having a better clearing when the electronic bank statement is integrated in the system, because for an electronic transfer of 50 payments, we only have one line in the bank statement.
    What can we do to get this automatically ?
    Would appreciate some information in this subject.
    Thanks
    Nicolas.

    That should be fine

  • How to change an e-mail sub-account password?

    Our e-mail has been hacked. I recently changed my password but don't know how to change my spouse's sub-account password.

    Your email account passwords are administered with your email provider. You have to work with them to change the account password. Most providers have a link to reset passwords on their email help page.
    This page tells you how to remove and replace stored passwords in Thunderbird after changing them with your provider.https://kb.wisc.edu/page.php?id=19006

  • Server rejection of email sub account passwords.

    Hi,
    In addition to my principle BT Yahoo email account address, I have a further 3 sub accounts which are used by my family. In the last 24hours or so, the mail clients used on all our computers/tablets (Windows Mail Live, Thunderbird & Android) have all been unable to recieve email on the sub accounts. For some reason the principle account email address is working fine. At least two of these sub accounts have been in use for at least 5 years and i know the passwords off by heart. I have also gone through the BT recommended settings countless times without any successs. I have also just come off the BT Tech helpline (0800 1114567)  who could not offer any explaination why i could not log on to my sub accounts.
    Is this problem a consequence of the seperation of BT and Yahoo, or I read somewhere that too many devices trying to access the email servers at the same time can lock the email address. If so how do i unlock them
    Thanks for reading
    Mike Carroll

    Welcome to the forum.The problem has been around for a long time, and is more likely a reason for the dumping of Yahoo! than a consequence of it. It usually rights itself eventually and it's sometimes possible to cure it simply by logging into webmail to view your mailbox. Otherwise there's no known cure in advance of the new email platform.
    You can click the white star next to this message if you think it was helpful.

  • Verizon email sub account storage

    How do I increase the storage size for a email sub account?

    Verizon sub accounts only get 250 MB of email storage. There is no way to change that limit.
    If you need more space, you might consider downloading your mail to a client (Outlook Express, Thunderbird, Mac Mail, etc.) instead of keeping it on Verizon's servers. That way you are only limited by the amount of space on your pc. The downside of this is that your email is only stored on the one computer.
    I believe portalling with Yahoo bumps the limit up for subs, but there are limitations there as well. It seems Yahoo isn't available for customers in areas that are moving to Frontier.
    An alternate "solution" is to get a free address somewhere else. (Gmail, for example, offers over 7 gigs of space.) You can either use the free address as your email address, or simply forward all of your verizon.net mail to it and set up your @verizon.net address as a reply address within that account. With some domains, you can even set up your verizon.net account as a pop3 account, and use them in a fashion similar to OE, but have your content available on the web.
    Hopefully this information is helpful to you.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Bt Yahoo! Premium mail sub account can't use POP3

    Hi,
    Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
    I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
    I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
    Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
    So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
    And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
    Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
    0[160f140]: SendUsername()
    0[160f140]: SEND: AUTH PLAIN
    0[160f140]: Entering NET_ProcessPop3 4
    0[160f140]: POP3: Entering state: 3
    0[160f140]: RECV: +
    0[160f140]: POP3: Entering state: 31
    0[160f140]: NextAuthStep()
    0[160f140]: POP3: Entering state: 6
    0[160f140]: POP3: Entering state: 50
    0[160f140]: SendPassword()
    0[160f140]: PLAIN login
    0[160f140]: Logging suppressed for this command (it probably contained authentication information)
    0[160f140]: Entering NET_ProcessPop3 54
    0[160f140]: POP3: Entering state: 3
    0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
    0[160f140]: setting auth failure
    0[160f140]: POP3: Entering state: 31
    0[160f140]: NextAuthStep()
    0[160f140]: command did not succeed
    0[160f140]: auth failure, setting password failed
    0[160f140]: ERROR: 4005
    Solved!
    Go to Solution.

    scuba_junkie wrote:
    Hi,
    Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
    I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
    I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
    Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
    So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
    And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
    Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
    Hi. Welcome to the forums.
    Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
    Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
     I've just tried pop.mail.yahoo.com and get the same message as you
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Re Creating a deleted sub account

    Hi
    I accidentally deleted an email sub account by mistake. I contacted tech support; they told me how to create sub account and when it failed told me someone had it!!! Do’h – really?  Via there and the web, I find that it cannot be recreated and I have to wait 90 days for it to return to the general basket of addresses and then recreate it.
    The 90 days was up a few days ago, and still I cannot recreate it.  I contacted tech support and they did as I stated above. Not sure he and then she even listened.
    Does anyone know if the 90 days is correct or how to go about sorting this out? I know that BT cannot recreate it as they used to do in the past, but it would appear that it is lost. I have checked and it’s still in the “limbo” phase of it can accept emails but you cannot get them and you cannot recreate the account.
    Any help appreciated.
    Thanks 

    Tacitblue wrote:
    Hi
    Thanks guys. The online guy told me it was allocated to someone else!!!!!! and ended with "i am sorry on behalf of my friend"
      He never got the point....
    Whoooooever.................. I will assume its 110 days and try then.
    I will report back my findings.
    Thanks.
    Hi.
    This is the problem of a sub account deletion. It becomes available again for use by anyone after the limbo period has finished. So unless you added it as soon as you could after this period has elapsed, then someone else may pick it up.
    You could always try emailing it and see if you do get any reply. If you do, then it has a new owner.
    If it's not 90 days, but a bit longer, try adding at least once a day to check.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Email sub account issue

    I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats

    Olegliber wrote:
    I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats
    Hi. Welcome to the forums.
    That issue seems to affect some people and not others, I have personally not had this particular issue in general.
    Recommended things to do are to make sure that no other device is polling for emails at the same time, e.g. tablets/smartphones, change the password (it shouldn't need it).
    However if you've just added the email address, I've known for pop3 access via a mail client to take a few hours (even days) to kick into life. So it might be a case of trying every few hours to see if it then works.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Email sub-account locked out due to too many log in attempts.

    Hi All, If someone has had this issue can you share how to get around this?  When I try to log into my sub-account it sends me an access code.  But the code brings me to my primary email account, not the sub-account.  Thanks in advance for any help on this! VAFrank

    Been on hold for over two hours on three different calls -- I guess Verizon tech support is off the holiday?   Must be nice!   Meanwhile, can't get to email on sub account!   This is a sad joke!!   You mean that I will be locked out of this email until they decide to take calls again?  There is NO reason why I should not be able to correct this from the web without having to speak to anybody!  Totally unaccepable.   I had better control over sub-accounts with Comcast. Oh, well.  I thought Verizon had their act together better than Comcast with customer service and web tools but evidentally I was wrong.   With Comcast it was simple -- I paid their bills but never lost service and could fix anything myself.   With Verizon, I pay pretty much the same amount for same service but at least I could fix issues suich as this -- I rarely had to call Comcast for tech support -- I've had to call Verizon THREE TIMES to fix this same issue in six months from hiccups with password programs -- I shouldn't see "NULL" for the secret question -- nor should I see the main account when I get locked out of the sub-account and go through the process to get the text code on the phone and whatnot, then get sent to the password settings for the main account -- that is sloppy!  Worse, while I see "NULL" for my secret question -- the voice agents can see the question because they ask me for the secret answer!  Sloppy, sloppy, sloppy! Worse, Verizon has no explanation for this unacceptable nonsense and has to know about it because I've brought it up with agents.  That tells me Verizon simply doesn't care or is satisfied with how things are.   I can get just as lousy customer service from Comcast but, as I said, at least I could fix issues such as this with clear instructions on the Comcast customer page -- no "hidden" or "special" links like what was mentioned earlier in this thread, which don't work anyway now if they did at one time!   I was with Comcast for 10 years, never, ever had a situation where I couldn't unlock an account.    So, counting the days until my contract is over!   A year and a half, sadly.

Maybe you are looking for