Lost sync with itunes

Hi, I've just updated to itunes 9.0.2 and apple tv version 3 and have lost sync between them now. I have done a factory reset on apple tv and now it doesn't even show up in the devise menu on itunes...any ideas?? Thanks very much

Not really at this time, it's difficult when it comes to networks because there is so much involved and there are so many differences between peoples networks. Certainly tending towards the idea it's a network related issue on the basis that it works on wifi and not ethernet and also that it can't be seen by two computers.
It's perhaps worth seeing if your router issues static addresses to each device and maybe even trying to remove the tv from the routers list of devices and letting it set it up again.

Similar Messages

  • I had my iphone stolen which had quite a lot of music on that I had downloaded from itunes but not synced with itunes on my computer.Is there any way to access the music now or is it lost?

    Hi,
    I had my iphone stolen a few weeks ago which had quite a lot of music on that I had downloaded from itunes via my phone but had not synced with itunes on my computer.
    Is there any way to access the music now or is it lost? Thanks x

    By any chance, did you have the Find My iPhone app installed prior to it being stolen?
    Reporting a lost or stolen Apple product
    Hopefully you had your iTunes purchases backed up to an external source such as an external drive or CD's?

  • I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. Lost everything I put on it this weekend (including ALL my pics). Is there any way to unsync it so I can get all of that back?

    I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. lost everything including ALL of my pictures. Is there any way to unsync my phone so I can get everything back?!!! please say yes!!!!

    In short. No, you cannot unsync.  If you had a back up from your old iPhone you cand restore from a back up.
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  • I have a 3GS iPhone, version 3.1.2.  I have never plugged my phone into a computer or synced with iTunes.  If I do so now, I will I lose everything?  What steps need to be taken to ensure that all of my data, contacts, photos, etc. are not lost?

    I have a 3GS iPhone, version 3.1.2.  I have never plugged my phone into a computer or synced with iTunes.  If I do so now, I will I lose everything?  What steps need to be taken to ensure that all of my data, contacts, photos, etc. are not lost?

    IOS: how to back up  http://support.apple.com/kb/HT1766

  • HT1386 After syncing with itunes(windows), messages for one of the contact(I have saved the contact name as 'Unknown') are lost. I can see only few messages which fits to the screen. I don't see option to load earlier messages.

    After syncing with itunes(windows), messages for one of the contact(I have saved the contact name as 'Unknown') are lost. I can see only few messages which fits to the screen. I don't see option to load earlier messages.
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  • HT1212 I followed the I have never synced with itunes directions, and I appear to have lost everything that was on my itouch.  Now what?

    This is the most frustrating site and instructions.  I got locked out of my iTouch and had to do a system restore.  I followed the directions for having never synced with itunes directions, as I inheireted this itouch from my dad and when I tryed to sync before it looked like I would wipe out everything on it, which I DID NOT want to do.  Now, after following the directions, I have wiped out everything that was on it, pictures, songs,...is there anyway to restore what was on the itouch?

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  • HT1535 My ipod touch will not sync with itunes I have restored it to factory settings and have now lost all my music how do I get it to sync to get it back it keeps saying it has timed out whilst waiting to sync...

    My ipod touch will not sync with itunes I have tried to restore it to the factory settings and have now lost what little music I had on it I have music in my itunes but it wont sync for some reason .. please help ..

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  • Lost 3GB of memory after Syncing with itunes, unable to locate/delete them?

    This morning, I did the regular syncing with Itunes, and suddenly I noticed that my Free memory had suddenly dropped from 9.7 to 6.7 Gb
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    after syncing,my free Memory dropped from 9.7 GB to 6.7GB and my OTHER memory went up from 1.36 to 4.36 for some reason.while Music, photos and APP memory stayed the same.
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    Hoe to locate or delete the new data? any application that can break it down in order to locate the folder with the new data either in itunes or on my iphone?
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    Page 204 of the manual:
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    to their defaults, and data stored on iPhone is deleted, including downloaded
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    data. If you’ve backed up iPhone with iTunes on your computer, you can restore data
    from the backup at the end of the restore process. "

  • IPhone is lost while syncing with iTunes

    Hi there,
    for the longest time my iPhone hasnt been very friendly when syncing with iTunes.
    It often disconnects, the iPhone plays that "I'm connected" sound out of nothing, then a few seconds later iTunes hangs and displays various error messages like "can't sync the device '', there is none" or so (in German of course, sorry for my bad translation).
    Here's what Console.app tells me:
    18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
    18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
    18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
    18.06.09 20:57:55 com.apple.usbmuxd[404] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
    18.06.09 20:57:55 com.apple.usbmuxd[404] MuxClearPipeStall device is gone
    18.06.09 20:57:55 com.apple.usbmuxd[404] MuxReceivedUSBData couldn't clear pipe stall (0xe00002cd), giving up on this interface
    18.06.09 20:57:56 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
    18.06.09 20:57:56 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
    18.06.09 20:57:57 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
    18.06.09 20:57:57 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
    18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10af80 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
    18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
    18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
    18.06.09 20:58:13 com.apple.usbmuxd[404] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
    18.06.09 20:57:57 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: receive_message: Could not receive size of message: 0 Unknown error: 0
    18.06.09 20:57:57 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
    18.06.09 20:57:58 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
    18.06.09 20:57:58 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
    18.06.09 20:57:59 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: send_message: Could not send message size: Bad file descriptor
    18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: lockssl_handshake: SSL handshake controlled failure 0: SSLERRORSYSCALL (Early EOF reached)
    18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: AMDeviceStartSession: Could not start session: kAMDInvalidPairRecordError
    18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: sendmessage: Could not send message size 342: Broken pipe
    18.06.09 20:58:13 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|DeviceLinkListener.c:_setMobileDeviceValue| ERROR: Could not start session with device: InvalidPairRecord (92)
    18.06.09 20:58:13 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x1fa150 [0xa05101a0]>{type = mutable, count = 2, capacity = 3, pairs = (
    1 : <CFString 0x130fb0 [0xa05101a0]>{contents = "DisableTethered"} = <CFBoolean 0xa05103f8 [0xa05101a0]>{value = false}
    2 : <CFString 0x1fa1e0 [0xa05101a0]>{contents = "SyncingOS"} = <CFString 0x133e8 [0xa05101a0]>{contents = "OSX"}
    )}) in lockdown for com.apple.Contacts (Contacts): -402653092
    18.06.09 20:58:17 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:17 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:21 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:25 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:25 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:29 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
    18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: disable_sigpipe: Could not disable SIGPIPE on socket
    18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: disable_sigpipe: Could not disable SIGPIPE on socket
    18.06.09 20:58:29 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10ae00 (iTunes/com.apple.iTunes) requesting attach to 0x2:32498 failed, no such device
    18.06.09 20:58:29 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10ae00 (iTunes/com.apple.iTunes) requesting attach to 0x2:32498 failed, no such device
    18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 2: Device not configured
    18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: receive_message: Could not receive size of message: 0 No such file or directory
    18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|IPodCrashReportTool.m:_cancelCopySubmitCrashReports| ERROR: No crash report copier running for target 3c335fe6df52bd23e4723e99731ad5602fe67640
    18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|IPodCrashReportTool.m:_cancelCopySubmitCrashReports| ERROR: No crash report copier running for target 3c335fe6df52bd23e4723e99731ad5602fe67640
    18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640
    18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640
    18.06.09 20:58:37 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640
    (note: the items after 20:58:17 are after I physically disconnected the iPhone)
    This has long been a problem for me (since I had it), I've been re-installing iTunes for several times - it only got better once when I had 8.1 fresh reinstalled, but that's history now since there's iOS 3.0 and iTunes 8.2.
    I've also checked this post: http://discussions.apple.com/thread.jspa?threadID=1988855&start=0&tstart=0
    The error messages are not quite the same, it also didn't fix my problem. Have removed all stuff from MobileDeviceService and MobileDevice.framework and so on rebooted afterwards, reinstalled iTunes 8.2 - nothing helps - it only keeps getting worse.
    What can I do to make my iPhone sync again!?
    Thanks in advance,
    mat.i.am

    Plugged phone in this morning and Console shows the following messages:
    7/10/09 7:54:52 AM com.apple.usbmuxd[31] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
    7/10/09 7:54:52 AM com.apple.usbmuxd[31] MuxTCPSendRST MuxInterfaceSend failed: 0xffffffff
    7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|DeviceLinkListener.c:_setMobileDeviceValue| ERROR: Could not start session with device: InvalidPairRecord (92)
    7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x30eac0 [0xa03361a0]>{type = mutable, count = 2, capacity = 3, pairs = (
    1 : <CFString 0x30eaa0 [0xa03361a0]>{contents = "DisableTethered"} = <CFNumber 0x10f000 [0xa03361a0]>{value = +1, type = kCFNumberSInt32Type}
    2 : <CFString 0x126720 [0xa03361a0]>{contents = "SyncingOS"} = <CFString 0x133d8 [0xa03361a0]>{contents = "iPhone"}
    )}) in lockdown for com.apple.Bookmarks (Bookmarks): -402653092
    7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x30eac0 [0xa03361a0]>{type = mutable, count = 2, capacity = 3, pairs = (
    1 : <CFString 0x30eaa0 [0xa03361a0]>{contents = "DisableTethered"} = <CFNumber 0x10f000 [0xa03361a0]>{value = +1, type = kCFNumberSInt32Type}
    2 : <CFString 0x126720 [0xa03361a0]>{contents = "SyncingOS"} = <CFString 0x133d8 [0xa03361a0]>{contents = "iPhone"}
    )}) in lockdown for com.apple.Bookmarks (Bookmarks): -402653092
    7/10/09 7:54:54 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
    7/10/09 7:54:54 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
    7/10/09 7:54:56 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
    7/10/09 7:54:52 AM [0x0-0x20020].com.apple.iTunes[284] MobileDevice: lockssl_handshake: SSL handshake controlled failure 0: SSLERRORSYSCALL (Early EOF reached)
    7/10/09 7:54:52 AM [0x0-0x20020].com.apple.iTunes[284] MobileDevice: send_message: Could not send message size: Broken pipe

  • HT1535 How do I get my album cover's back on my IPad 2?,I sync with iTunes & lost all my album cover's

    Each time my iPad sync with iTunes,I lose my album cover's,sometime's my video cover's
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    does it show up when you start itunes?
    does it show up in my computer as a camera?

  • I purchased songs via my iPhone but lost it when syncing with itunes. How do I get them back?

    Hi everyone,
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    I purchased music direct via my iPhone but when I synced with iTunes some of my albums were missing. What is also weird is that the digital booklets have synced but I can't find the songs. How do I get them back?
    I know that Apple has a policy to not downloading twice but I honestly don't know what I'm doing wrong. I'm not all that confident either so would really appreciate the help.
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    See Here for
    iTunes Customer Service Contact
    http://www.apple.com/support/itunes/contact.html

  • My iphone crashed and lost all data. how do i upgrade the operating system then sync with itunes?

    My iphone 3g crashed. My calendar and contacts don't appear on itunes.  how do i sync with itunes? should I upgrade operating system first? how to do that?

    "My calendar and contacts don't appear on itunes.  "
    Your calendar ond contacts should be on your computer in whatever program you have selected to sync.
    "how do i sync with itunes? "
    You sync as you always have.
    "should I upgrade operating system first? "
    If you like.
    "how to do that?"
    Open itunes, cconnect iphone.  Itunes should tell you if there is an update avilable or you can click Check for Updates.

  • IPod won't sync with iTunes on Windows 7/64 bit PC

    I just updated my PC to Windows 7/64 bit. iPod will not sync with iTunes. I have uninstalled/reinstalled iTunes, and tried all the suggestions on the Internet (except restoring the iPod, too scary; and modifying registry on the PC, too too scary). The device thinks it has the most current software. The iPod tries to connect and appears briefly but then disconnects. A Windows message appears asking the following: "Do you want to scan and fix My iPod? There might be a problem with some files on this device or disc. This can happen if you remove the device or disc before all files have been written to it." If I tell it yes to scan it gives another error message that is it not recognized. If I tell it to skip the scan, the device disconnects and nothing happens. No syncing. I am at a loss as to how to fix this. Has anyone encountered this type of issue and if so - how did you resolve it. I don't want to restore the iPod as I do not know if it will ever connect and sync again and all the music on it now would be lost and the device would be useless. Thank you in advance for your suggestions. Tikimom

    This article has a lot of great troubleshooting steps for that particular issue
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  • HT1386 I have a new Iphone 5.  Have downloaded 6.0.1  am in the process of syncing with itunes and it is taking hours to sync.  I do backup to the cloud.  I synced my iphone4s to computer prior to plugging iphone 5 so the latest data would be on system.

    I have a new iphone 5.  Trying to sync with itunes on my computer.  Prior to plugging in new phone i made sure my other phone had synced with computer so all data was current.  My old iphone does sync with cloud.  When i plug in my iphone 5 for syncing it gets to step 5 and continues on for eternity...it has never completed syncing.  This has been over a hour.  Any ideas...ps old phone 4s backed up to cloud also and syncs would only take a minute or 2.

    Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
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    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    I do not think it included audio books.

  • HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

    my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
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         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup. If you do not have a
              backup to restore, then restore as New.

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