Lost thunderbolt and can't update to firmware 1.2
Hi there,
when the update 1.2 for thunderbolt Firmware got out, I've tried to install it, however it would fail everytime and reapear on the appstore.
Later on I've found that the thunderbolt ports seem not to be working since I can't even connect an external hdd.
I have one brand new imac 27" last generation, and yes, unfortunatly i had a cable plugged on the thunderbolt port when i tried to run the update.
Since then I have tried the following:
1) Remove the cable connected and try to reinstall the update (failed)
2) STR (several times reset ) reset (failed)
3) PRAM reset (failed)
4) Clean the software.update plist file and restart in safe mode (failed)
So, by now i'm begining to be a little desperate with this situation. I rely on this port a lot for work and it is still no functioning..
Any ideas?
Welcome to Apple Support Communities
endesse wrote:
2) STR (several times reset ) reset (failed)
It's SMC > http://support.apple.com/kb/HT3964
As your iMac is in warranty, I would simply make a backup with Time Machine and take it to an Apple Store or reseller, and it will be replaced or repaired for free. There's no need to try to find software solutions if the problem is related to hardware.
Just to make sure that Thunderbolt ports are detected, open , hold the Option (Alt) key and open System Information. Then, choose "Thunderbolt" in the sidebar. What does "System Information" say with Thunderbolt? Does it show that your Thunderbolt ports are detected?
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