Lost top rated and playlists while trying to sync

somehow when i reloaded my library, all my top rated songs were gone. they were still on my pod. and i tried to sync (as per other posts) my top rated but it ended up taking them OFF my pod!!!! i had about 700 songs rated. It took a long time. now all i have is a couple of previous itunes library files which i'm hoping i can use to restore some of the ratings.
anyone know how to do this?
also is there a better player that actually syncs correctly (ie checking for duplicates ratings in itunes and ipod and then filling in the gaps so that it is the same for both itunes and ipod)
This is a very weak point of itunes. I need a program that can sync one playlist like my top rated and also let me manage manually.
Thanks.

There are never any contacts or photos in itunes.  Itunes is for music/movies/books.
You should have been syncing contacts to your computer regularly (Outlook for example) and you should have been importing photos taken with the iphone to your computer regularly as you would with any digital camera.
If you have failed to do this, then all is likely gone.
You can try restoring from backup.

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