Lost touch screen on pavilion touchsmart

had a win update, since then i have no touch screen,

Hello @jimjanbo ,
I understand that since you did a Windows Update you have had no touchscreen capabilities. I am providing you with a Windows Support document: Remove an update - Windows Help, which will walk you through how to remove the update.
Hope this helps. Thank you for posting on the HP Forums. Have a great day!
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Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Similar Messages

LOST Touch screen DRIVER after WINDOWS 10 UPGRADE.

Hi I want to ask if the problem about the lost touchscreen HID driver after Windows 10 has been resolved...

Hi there , Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums and I understand that you are having an issue with the Touchscreen on your HP Notebook - 15-ac020nr. You had mentioned that since your Windows 10 Upgrade, it no longer works. Have you tried doing all updates (Windows, HP Support Assistant, BIOS)?Have you tried restarting the Notebook a couple of times?Have you tried to run the Windows Troubleshooter? Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. The HP Support Assistant will also help find a proper driver for you to use. Updated Windows 10 drivers will become available on the HP Drivers and Downloads Page for your product. They will be released as they become available to HP. I did find a troubleshooting document for you called Touch Screen Issues. Although it does say it is for Windows 8, it will still work for Windows 10. Please follow the provided troubleshooting steps and re-post with the results. Have a great day!

In win 7 multi touch screen on Pavilion dv3 2370ee is not working unable to find drivers in HP

I restored the Laptop and the Touch screen stopped functioning completely I have tried all the available drivers on HP but the Touch screen is not functional, I am running windows 7 64bit Home eddition,
In HP Assistance there is no Driver updates found.
As a last resort i googled and it diverted me to http://www.official-drivers.com/installer/?seed=hp&gclid=CMCi9MDS26wCFcUa6wodmkEt0A which says official site for HP drivers and looks a like HP website and demanding us to pay, is this a HP site and do i have to pay for the latest driver update.
This it the screen shot for device manager.
Can some one guid me through.
regards
Manoj

The problem was resolved,
I did 4 things i am not sure what made it to work
1) I installed the WACOM driver for touch screen and pen.
2) Installed win7 SP1 (restarted but not functional)
3) Installed 10 to 12 HotFix from microsoft site.
4) I uninstalled the Synaptics Pointing Device Driver.
At last i restarted the pc and it started working.
regards
Manoj

Glass touch screen for 310-1125f?

Hi all,
Does any one know where I can buy a replacement glass touch screen for my touchsmart 310-1125f product number: BV551AAR ? I have located the LCD display on ebay and a few other websites but I have not been able to find the actual touch screen glass assembly. Mine is cracked. I think the touch smart 310-1125 series is the same. It's the 20" size and HP's part number is 624359-001 and the description is Touch Screen Glass 20 Inch, Shasta this is according to HP's Partsurfer

Hello soshie:
Welcome to HP 's Forum. Sorry your Touchsmart has a crack glass. Please check your compter's warranty status. When you bought it came with a one year warranty. All HP Touchsmart 310 have the same external parts the last four numbers and letters only mean different memory and hard drive difference or more connector ports such as TV cards stuff like that. You can also try greg's list or Amazon.com and buy.com as well besides ebay. On this forum there was guy who had a glass cut for it. About six months or so back. He posted all that was involved. Thank you frrw. If i come accross any broken cheep HP Touchsmart 310 models. While surfing the web. I will post it for you.

My HP Pavilion 23 touchsmart all in one touch screen is not working

My HP Pavilion 23 touchsmart all in one touch screen is not workin. I have restored the system. I didn't see any place in the pen and touch to disable or enable and not sure if i should instill drivers. What can i do?

Hello @junk4are,
I understand that you are having issues with your HP Pavilion 23 Touchsmart Desktop PC's touchscreen and are wondering if you should install your drivers. I would certainly recommend that you do so. I would be happy to assist you, but first I would encourage you to post your product number for your computer as there are various versions of the HP Pavilion 23. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Where are the Touch Screen Drivers for HP Pavilion TouchSmart Notebook PC

I have a HP Pavilion 15-n210dx TouchSmart Notebook PC (ENERGY STAR)
Need the Touch Screen Drivers, where are they?
This question was solved.
View Solution.

Thank you for your quick response.
None of the offerred solutions work, please see screen captures.
First Screen Capture: Computer does not recognize that a TouchScreen is an active device. [This indicates a driver is damaged and/or missing]
Second Screen Capture: There are no Tablet PC Settings available. [This confirms that the driver is missing]
HP needs to upload TouchScreen Drivers to its' support downloads immediately.

HP Pavilion TouchSmart 14-n055sa Notebook PC Touch Screen

Hi,
I have recently bought HP Pavilion TouchSmart 14-n055sa Notebook PC and am having issues with the touchscreen.
My touchscreen have completely stopped responding and it has now become a normal screen.
I restore my computer to the factory settings and still the problem has not been resolved.
Could anyone help me regarding what should i do next to solve this issue.
Regards,
Anil Maharjan

Same with mine :-(

HP Pavilion 15-n241ca TouchSmart Notebook PC touch screen not working

I got this Notebook a couple of months ago at The Source in Alberta Canada. Worked fine for a week or so and then the touch screen began to stop working intermittently.
Once or twice it seemed that cleaning the (not dirty) screen helped but not anymore.
It has just stopped working completely for the past month or so.
I've tried glass cleaner on a napkin and on a microfiber cloth..all the way to the edges and nothing.
I've run all the troubleshooters, driver updates...everything is up to date and working properly or so they say.
HELP?????????
Thanks in advance
This question was solved.
View Solution.

Thanks for the help. Wish I had asked sooner.
But...I went to the site's support chat and spoke to an HP service rep. He remotely diagnosed and tried to get mmy touch screen up and running but nothing would work. Ended up wiping my machine and trying from scratch. Still nothing.
My computer will be picked-up by UPS in a couple of days for a ride to the nearest service center. Evidently I'm having hardware problems.
So, my computer isnt working properly BUT HP's customer service sure is.
Everyone I spoke to there was just awesome and SO happy to help. Sounds like I'm being sarcastic but I'm NOT. First day was Gio(sp?) and yesterday it was Cory I believe the fellow's name was.
I'm in Canada, they are in the Philipines.
These guys were both so friendly and we chatted and laughed while we worked on my machine.
They felt like old friends.
Yesterday with Cory was hilarious.
He asks a few questions..in his professional voice...I let him know that the system restore didnt help and after a couple more questions he asked for my shipping address so that my notebook could be picked-up. I spell-out my street address and name of course...I tell him the Town, then the province (Alberta) and dude BUSTS-OUT a "CANADA!!!!! you're in CANADA!!!" YES! Yes I AM in Canada!!!
You see, here in Canada and especially in Alberta (80% of all the NEW jobs in Canada are created in ALBERTA) there is a SERIOUS labor shortage. We import a lot of workers and a LOT are Philipinos. Many are great friends of mine. I am a musician as are a LOT of Philipinos (they are kinda like Mexicans...somehow SO MANY of them are GREAT singers. Like I mean SCARY good singers...and I met and was good friends with a bunch of Philipino musicians back in the early/mid '90s called the Manilla Boys -Shout Out to Freddie and Oscar). and so ...I feel a kind of connection to the Philipines and it's people and obviously, a lot of Philipinos love Canada and Canadians.
WHY the rave about the Philipines? Well yes...I got a little sidetracked BUT...my POINT is that Westerners whine and complain about having to deal with any company's Customer Service centers. Sometimes justifiably so. You know, a lot of times you call to ask about an item and you're speaking to people in India (also have many Indian friends...this is NOT a bashing) or China or somewhere where they TRY to help but the language barrier is difficult to overcome. Tempers flare. People on both ends of the line or internet get frustrated....you know how it goes.
BUT...with HP, and I spoke to three different CS reps at LEAST, EVERYONE was VERY helpful. Everyone knew exactly what they were doing. They were patient. They were HAPPY. They spoke PERFECT English.
Were we able to get my machine...my touchscreen working again? Nope :-(
WILL my machine be working again soon? I hope so. MAYBE...IF the service center it goes to employs Philipino techs lol.
Like I told Gio, this is the FIRST factory built, name brand computer I've bought in over 10 years. My FIRST one was an Emachines and it worked flawlessly for YEARS. I just grew out of it. Since then I have been buying from small outfits or I have pieced-together my own machines.
I'm SO glad I chose an HP machine this time.
I didnt even need to produce a receipt (which I have and would have been able to). Gio remotely logged-into my notebook and find all the info he needed. There was one point where I said something like..."oh no. Well do you think maybe The Source has a replacement policy or something?" and Gio replied..."oh you don't have to worry about that. I see here that you have full warranty coverage (I did not purchase any extended warranties when I bought the notebook) until March of next year.
So again...my experience with HP's Customer Service was phenomenal EVERYtime I called or chatted with them. Gio performed every diagnostic test in the book. He uninstalled and reinstalled drivers. He troubleshot. He tried this and he tried that. He gave me GREAT instructions. We did a complete system restore.
Once that did not fix the problem they immediately sent me a UPS box to return my machine in. I didnt have to complain or argue or ask or demand. Once the restore didnt work THEIR next thing was to get my machine in for service.
Between you and me I'm hoping that there is something SERIOUSLY wrong and maybe they'll send me a NEW notebook and maybe it will be the next model UP! Yeah yeah I know...wishful thinking. But hey..my Son's iPod broke down a couple years ago and Apple (whos CS was ALSO amazing...at least it was a couple years ago) sent him a replacement. The NEXT generation of iPod!!
My Wife's Samsung Note 2 started dropping..well not receiving calls. Samsung had her send it to the nearest service center. It worked fine for a day and then started not receiving calls again. Samsung graciously (kind of) said...ok this ONE TIME ONLY we will send it to a service center AGAIN.
They did and it dint work..again. Clearly they were just doing a hard factory reset...which my Wife had already tried a bunch of times. She kinda gave-up on Samsung and said...you know...I think I'm gonna go back to Apple. Their CS was SO much BETTER than Samsung's.
But the next day (like 2 weeks ago) she spoke to Telus, her cell provider and explained that her phone wasnt working and that she has been a loyal Telus customer for decades. That her monthly bill (for 3 phones..mine, hers and our Son's) is like almost $200 (yeah we live in an isolated place). She said that when her contracts are fulfilled she will be going with a different (cheaper) provider and to a different phone. Btw...all 3 of us currently own Samsung droid phones.
Welllll...Telus took the wheel and said...Don't worry m'aam. There is no authorized service center in your town so just go back to where you purchased the Note2. We just called them and they are expecting you. They are ready to replace your phone. Just bring the Note2 in for a trade-in.
She goes to the store and they say...pick any new phone. It's on Telus.
They didnt have the S5 in stock but she prefers the larger notes anyway so she walked-out with a brand new Samsung Note3 :-)
The moral of the story is that these days most companies' Customer Service is VERY GOOD. HP is NO exception.
My HP hardware has some issues so I wouldnt be able to rate their products as EXCEPTIONAL but their CS? That is MORE than EXCEPTIONAL.
If YOU are in the market for a new computer, DONT HESITATE if an HP is in your sights. You are in GREAT hands with HP. I will recommend HP to EVERYONE.
My computer is not working properly. I will be without while it's away (it would be SUPER nice if they had a loaner policy but..hopefully turn-around time will be SHORT) but hopefully I wont be without for TOO long and who knows...MAYBE they will have to replace my whole notebook and if they do, maybe they'll upgrade me to the next model. Wishful thinking AGAIN I know but either way...I KNOW I'll have a properly working computer again before too long.
THANK YOU Hewlett Packard. And ESPECIALLY Thank You Gio!! And Cory too...AND the others whos names I dont recall because our time was very short.
I'm SO glad I chose HP!!!!!!!!!!!!!!!!!!
P.S. I dont think I've ever been THIS glad to have a broken product. Lol.
Thank you for your replies and suggestions. I think this thread (without THIS lengthy post) will be helpful to many people who have touchscreen problems in the future. Let's just hope that "many people" wont NEED help and wont HAVE touchscreen issues.

HP Pavilion touch screen sleekbook 14 - Help touch screen stopped working

Hii have hp laptop - Pavilion touchsmart sleekbook 14 b150se - the device have a touch screen - it worked for about 6 months - then it stopped suddenly working after upgrading to windows 8.1 x64 (i.e. it worked in both windows 8 and 8.1 )then it stopped for no reasonwhile i was searching for drivers in hp site - i found an intersting driver was for windows 8 ( not 8.1) -which worked perfectly in windows 8.1 !! AUO Touchscreen Firmware as in descriptionThis package provides the AUO Touchscreen Firmware Update for supported notebook models running a supported operating system. Link:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-122590-1&cc=us&dlc=en&lc=en&os=4132&product=5395092&sw_lang= well when i installed this driver - it told me to don't touch screen and remove protective film - then it did a erase to existing firmware - then flashing a new one - i mean it's not a normal update for windows it do something in the touch firmware not in device manger after about 2 months - suddenly i wasn't able to move the screeen - it was moveing toward the upper left corner and the touch icon that appear when i touch the screen was there too without touching the screen !!
i did standby worked again for 2 min and then did the same upper left corner icon again - it did that a lot untill i did hard shutdown ( pressed power button for 5 sec cause the device stucked ) then the touch is dead i try to install the same firmware again - but it just open and close too fast - i got the files from the temp folder and when i see log it tell that when it check the firmware version it find it the same as installed so it skip installition
also when i go to system info - it tell me ( Full Windows Touch Support With 10 Touch points )i also see the driver under Human interface devices in device manger - when i disable it the Full wndows touch support line i system info dissapear so i know that it's driver and the device is connected also when i calibrate screen and touch it nothing occur i hope if someone help mesorry for detailed and long info but to get full info about the prob

Hi Slimon, I got the same issue as your prob that after the AUO firmware installed, then I ran over the internet to look for a solution. I tried tons of them but finally your way helps. Thank you! If the touchscreen of your laptop has been not working yet, you'd better try to erase the current one in the system, then re-install the firmware one more time. However, sorry I dont know how to erase it. You can probably create a new topic to post your question on this hp support forum and wish an upcoming answer helps. Good luck! Ray

HP Pavilion 11 x360 - touch screen not working after upgrading to Windows 8.1 Pro

I installed windows 8.1 pro and now my touch screen isnt working. i checked system screen and it says NO PEN OR TOUCH INPUT AVAILABLE
and i have 2 keys swoped on my keyboard. The @ and " i

Hello theow,
Welcome to the HP Forums!
I understand the touch screen on your notebook is not detected after updating to Windows 8.1.
This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
Hopefully this gets you going!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Pavilion 23tm Monitor touch screen not working

Hi, We bought a Pavilion 23tm Monitor today and touchscreen is not working.
Chat to one of your tech support and he remotely access my computer and tried to get it working but failed. So he told me to go to australia website. I tried to get contact through technical support but when I get to the page to find the product it can't find the product. I've put the Product name and even the Product number but no luck.
Can someone please help me enable the touch screen on the monitor pls.
I am using a laptop and connected the laptop through HDMI.
I have installed the cd that came with it also.

Hello Belle07,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues getting your new HP 23tm Monitor working and are looking for Technical Support in your area. I am providing you a link to thTechnical Support Contact Page for Australia.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

I have an HP Touchsmart 610 1130y pc and the touch screen is not working - how can I fix it?

Does anyone know how to get the touch screen on an HP Touchsmart 610 1130y pc working again? I get an error message "CLL error: 80004005.

Ingo, the reset has worked, pressing home and sleep buttons together! The problem is that the screen turned black and the iPod does not start again.
Yesterday, I wrapped the iPod with a plastic. Today, the slide to unlock is moving, but still not reaching the end of the slide bar.
What should I do now? Try to charge it and reset it on iTunes?
(thanks, you're really helping me)

How to temporarily disable the touch screen in Windows 8? Touchsmart 320-1122la

Meanwhile, read this document to see if it offers any solutions:HP TouchSmart PCs - Troubleshooting Touch Screen Issues in Windows 8

Sorry that document didn't help. As for how to find your product and numbers, on my HP TouchSmart 320-1030, for example, I found both numbers on a sticker on the back of my PC, near the bottom, just under the inputs (USB, power, etc.). I also found that information in roughly the same area on my friend's HP ENVY TouchSmart 23-d034. A really easy way to find out is to press the CTRL, ALT, and S keys. The HP Support Information box will open, showing your model number, product number, serial number, and other important information. I used Snipping Tool to take a screen capture of this information on my screen, and then I printed it and emailed it to myself. It's good information to have on hand if you're getting support, making warranty inquiries, or for your insurance files, if your PC were, say, damaged in a fire, tornado, etc. Once you obtain that information, go to the Drivers and Download page. Click the Support and Drivers button, and enter your product number. Check for new drivers for your product. You can also get support and warranty information at the above link.

Touch Screen Stops Working Sometimes on TouchSmart tm2

I have a TouchSmart tm2-2052nr running Windows 7 Home Premium 64-bit. The last couple of days, my touch screen (and the pen) stop working. Restarting the computer usually fixes the problem, but not always. After switching the view or closing the laptop is when the problem occurs the most.
I have tried various things to try and fix this on my own, but I am stumped now. This includes doing a system restore to before when I started to notice the problem, running virus scans, and reinstalling the Wamcom Digitizer Pen driver (sp48676).
I have recently replaced my hard drive and therefore have done a complete system recovery. I have removed several programs and installed others, but nothing that had been different from before my hard drive crashed. Most recently since the crash I had installed Microsoft Office Pro, Adobe CS3, and Adobe Digital Editions. I uninstalled Skype, HP User Guides 0173, and HP QuickWeb Installer. A lot of the TouchSmart apps have also been removed except for the DVD one and Paint It!
My restore points also list "HP Configured" around the time I uninstalled the TouchSmart apps, but I don't know what this all entails.
I should also note that when the TouchScreen stops working, a lot of the drivers under "Human Interface Devices" in the Device Manager go missing.
Thanks in advance for the help.

I actually did read that and step through it. It did not help.
However, I think I may have found the solution. Because this is a problem of inconsistency, I cannot say 100% that the following solution works, but so far I have not had any problems.
1. Make sure the touchscreen is working. If not, shut down the computer and start it again until the touchscreen works.
2. Go to the device manager. Look under "Human Interface Devices" for some sort of USB drivers. There should be two (2). These are the problem children. (If the touchscreen is not working, these two drivers will not even show up, hence the reason for restarting the computer in step one)
3. Right-click on one and select "Update Driver Software". Let it run its course and select "Okay" when it is done. You will notice that the name of the driver changes.
4. Repeat for the other "USB" driver.
After the driver software is updated, the names should be "Wacom Gesture Touch" and "Wacom Pen".
Like I said, I am not positive yet that this is the fix, but so far so good. After a few days, I will let everyone know either way.

I have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

i have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

Just activate the Windows 8 OS via an internet connection, then install all optional, recommended and important drivers from Windows Update, reboot and it'll work.
[Windows Key] --> Control Panel --> View by: Large icons --> Windows Update --> Scan for updates

Lost touch screen on pavilion touchsmart

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