Lost transitions after reinstalling Premiere Elements 12

I purchased Premiere Elements 12 back in December 2013 after trialling the software first. One thing I was particularly happy with was the number of transitions available which included a number of NewBlueFX transitions.
Just recently, due to issues with my PC I ended up having to reinstall Premiere Elements 12. No problem I thought, I still have the serial number, so off to the Adobe web site I went, downloaded the installation package, installed PE12 on my PC, entered my serial number and I'm back up and running. Awesome! So now that I've come to use my newly reinstalled PE12 I have discovered that the software is not quite the same, must be slightly updated version of PE12. To my horror one of the changes I've discovered is a greatly shrunk list of available transitions! And of course the NewBlueFX transitions which were the best of the lot are gone!
Now, this is not the software I trialled and subsequently bought, had I trialled this version I would have NEVER bought it. Problem is I cannot find any way to contact Adobe directly to raise this issue and have it rectified.
Does anyone on this forum know how I can go about getting this resolved?
Thanks in advance.

radar580
For now I will assume that you are running Premiere Elements 12 on Windows 7, 8, 8.1 64 bit computer. Have you updated 12 to the 12.1 Update using an opened project's Help Menu/Update. If not, please do so.
Now for your immediate issue which I think should be resolved quickly.
You are apparently in the Quick workspace of the program, under the Transitions Tab. You need to be working in the Expert workspace. When you do you will find all your video and audio transitions.
For several types of items, the Quick workspace does not have all the items available that are found in the Expert workspace.
Please check it out and then let us know the results.
Thanks.
ATR

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