Lost/unknown Rescue and Recovery Workshop logon

I had to restore my computer last night to the first back up and used the Rescue and Recovery program. I followed the directions and it preformed the restore. Now, I start up my computer and after hitting the think vantage button, it takes me to Rescue and Recovery Workspace Logon. I do not have the password (don't know if I every did) and can not click the forgot password button.
I bought the computer 3 years ago and had a aquaintence set up the computer. What do I do?

I am having the same problem. I am also getting very frustrated by Lenovo Tech Support & Fulfillment. My computer is a Thinkpad X41 tablet (this is a personal machine not one of the hundreds I have purchased for my employer). My machine is out of support/warranty. When tech support wouldn't talk to me until I talked to Fulfillment. Fulfillment told me that if I accepted for cost support then I would receive technical assistance over the phone and would only have to pay if I sent my machine in for repair ($250-$550).
Based on the information in this posting, it appears that a Lenovo Rescue & Recovery patch has scrambled the R&R password with no way to recover. To me this is Lenovo breaking my computer for me.
If my Chevy dealer broke my car for me (when I took it to them for regularly schedued maintenance - i.e. System Update), then I would be very unhappy if they returned my car to me broken.
This posting indicates that the only way to get this fixed is to get recovery CDs. Lenovo wants to charge $45.99 for these. I think this is a case where they should be provided for free.
Unfortunately, tech support is telling me they won't even confirm the R&R patch problem by looking it up in the knowledge base. (My thinking being if they can confirm that Lenovo broke my computer, then they should agree to provide the R&R CDs for free.)
After two tech support people refused to read the knowledge base and discuss this problem, I asked for escalation.
Most surprising of all, the second tech stated that managers are not available for escalation for out of warranty computers. In fact, he claimed that this was a written policy (he claimed to have a piece of paper in front of him).
So, what do you do when Lenovo breaks your computer for you and won't agree to help fix it?
Thanks,
Albert
Case# 30THHKP

Similar Messages

I forget my rescue and recovery workspace logon in password...

Hi, anyone can help me with this??? I am using Lenovo 3000 N100 laptop. But i got a problem.
I wanted to reboot my laptop but when i was using my rescue and recovery, it suddenly prompt up a box, requested me to key in my window password. I tried all my password but the system deny it and it pop up a box, saying i never register with Client Security solutions and i need to key in the password to retrieve password or passphrase.
Please teach me what to do. Last time i reboot my computer, it was normal with no box prompt up requesting me for password and not sure starting from when my Client Security Solution don accept my window login password anymore.
What should i do when i forget my rescue and recovery workspace password?? Please help. Thanks

hum not much you can do, unless you wipe the whole harddrive clean and reinstall the whole OS.

Rescue and recovery workspace logon

my computer accused me of removing a file that i was unfamiliar with, and refused to start. i pushed the thinkvantage button, bringing me to rescue and recovery 3. when i try to log on it tells me i "do not have a password configured." nothing on the screen seems to lead to configuring this password. i'm not sure how to do it since i can't really access anything on the computer until i enter this password. i'm not very good with computers, obviously, so if anyone could put how to do this in layman's terms, i would much appreciate it.

hum not much you can do, unless you wipe the whole harddrive clean and reinstall the whole OS.

Rescue and Recovery Password not Accepted

There is a previous message with the same title but, it is marked solved. The solution does not work for my machine.
My ThinkPad T2300 (0768 -2UU) has crashed.
When I press F11, the ThinkVantage Rescue and Recovery 3 screen appears.
- I assume it is Version 3.
The Rescue and Recovery Workspace Logon window then appears. It has  the following fields.
- User Name: AutoFilled with my main ID (Jim).
- Windows Password: blank
- DOMAIN: Autofilled with Lenovo-xxxxxxxx
- Check box: "I forgot my Windows Password" It is grayed out!
When I put in my Windows Password, I get the following message. "Authentication failed. Please try again."
If I change to another id: Administrator, John etc. I get the following message. "The user has not been enrolled with the Client Security Solution. Only enrolled users may log on or recover their password/passphrase."
When I boot the machine, the best I can do is to get into DOS.   I have no passwords set in Bios. I have tried to remove the password with the following command  (C:\Program Files\Lenovo\Rescue and Recovery\pe_masterpw_app.exe -remove) .   I have scanned my machine and cannot find "app.exe".
How can I fix this problem?

Hi,
based on the informations, that you provided, this looks, like if the RnR partition was configured as secure for your CSS application.
So here are the steps, on how to get rid of the password request:
- start into OS
- open CSS
- go to Advanced-> Manager security policies
- in this new window you will see on the left side the option "Log on to Rescue and Recovery". Please select it and on the right site you can choose the correct option, that you want to user. Or just dissable it.
Your situation is, that you, or someone have protected the RnR partition with the CSS security policy. The command, that you noticed, that is not for this purpose, because there are multiple ways on how to set a password into RnR partition:
1) useind RnR => this is the option, where the command "pe_masterpw_app.exe -remove" would help
2) using BIOS => this was only by older systems
3) using CSS => this is the situaiton, that you see. The main hint is the domain field, which can be only comming from CSS
Let me know, if this helps.
Cheers

Issues with a T61 harddisk, UNMOUNTABLE_BOOT_VOLUME, cannot also get in the Rescue and Recovery

Dear Lenovo Support Community,
I have a T61 with XP pro on it. This is the history of my harddisk problems with it:
(the harddisk is HDD0 Fujitsu MHW21160BJ G1 and everything in laptop (HW and SW) are same as the factory sold one)
1. Unfortunately I had not made any recovery cd/dvd when the computer was healthy
2. Some time ago, after a crash, and during the chkdsk in the following boot up, harddisk showed 12kb bad sector
3. Due to more crashes and not being able to login once, went to rescue & recovery and only recovered OS to an old and healthy state. Kept my data, lost all the new programs installed but got the OS fine and running. --> I guess the bad thing that may have happened is that recovered OS may have used those bad sectors as well, but this is just a guess.
4. Problems, slow downs, the 12kb bad sector, issues kept coming back every couple or few weeks. Repeated the rescue and recovery OS installations another two times.
5. Few days ago, all was good, but needed to restart, but this time a blue screen came up with UNMOUNTABLE_BOOT_VOLUME. This screen comes up even if I try to go into safe mode, with networking, or even with only DOS prompt.
6. Tried to go to rescue and recovery (version 4), it took a really long time and was telling me that something wrong with the file \minit\setupapi.log and after a long long time that it got in the page for rescue and recovery, it was not doing anything by clicking on any of the buttons.
7. Took the hard out, connected it through an external enclosure to another computer, the main drive could not be read at all, I/O error, not distinguishable.
8. But the SERVICE drive was understood and I could even run chkdsk /F F:\ on it and it repaired the file mentioned above (\minit\setupapi.log).
9. Put the hard back into T61, went to rescue & recovery, this time the error on the file was not showing up, but since the step #8, I have not been able to get pass the initial screen of rescue & recovery. It doesn't go in at all.
10. Found it through Google search, the famous post on this forum about fixing the Master Boot Record. Got the little program, burned on a CD, went through all of its steps, finished as described in the famous thread, but I am not sure if it has been any help to me so far.
11. In few other occasions, connected the hard through the external enclosure to another computer and found online and used programs like Disk Doctors Windows Recovery Data and EASEUS Data Recovery Wizard and was able to just read inside both NTFS main disk and FAT32 service disk (windows can also read the service disk but cannot read the main disk). Using the free version of EASEUS, I could even read and save my personal data since my last backup, so I am good to even format the T61 hard but still I don't want to give up on that.
12. While the lenovo harddisk is in it, in a restart went to BIOS (F1) and ran the harddisk diagnosis, It said: "Pass: Controller Diag, Error code 0000: Read verification failed". And after the "Test complete", it gave a red message in the middle of screen that "<<< An error was found. Call for service >>>"
13. As mentioned in #1, I don't have Lenovo's recovery Windows XP CD(s) for T61, but I have some other windows xp installation CD's, I thought I can put them in CD drive, boot up from CD, and try to recover or repair the windows, It seems that they tell me there is no harddisk in your computer!! When I press "R" to go to recovery console, it tells me: "Setup did not find any hard drives installed in your computer."
My questions for dear members of this forum are:
1. Can I recover my T61 harddisk with the above description? It is being read nicely with the recovery programs, so it should have not been damaged seriously. Please guide me to other things that I can try?
2. I can see and read the Service part of the drive from Windows (no recovery program needed) while connecting the drive through external enclosure to another computer. Can I run a program from the Service part of disk and make those T61 Recovery CD and DVD?
3. If I purchase the Recovery CD(s) from Lenovo, would they be doing any magic or help in my case described above?
4. Can I make recovery CD(s) from another T61 laptop and use them for mine?
Thanks all for reading my long post and helping me. God Bless.
Best Regards,
AL_K

Step One: Install windows
Step Two: run system update
Step Three: Your done (optionally have a beer and relax)
Sorry, step three was a bit of humor I added.
Actually these recovery CDs were produced before the first T61 was made, probably in 2006. The T61 line was replaced in 2008.
You can activate with the code on your COA, I've done it many times, just make sure you do a full (new) installation, not an upgrade, from an oem disc.
If you do end up using the original product recovery disc set, your steps are more like this...
1. Install disc one... wait 30-60mins
2. Install disc two... wait 30-60mins
3. Install disc three... wait 30-60mins
4. Install disc four... wait 30-60mins
5. Install disc five... wait 30-60mins
6. Install disc six... wait 30-60mins
7. Install disc seven... wait 30-60mins
8. Install disc eight... wait 30-60mins
9. download latest service pack for windows and install (over an hour)
10. Install (replace old version) system update and run.
11. go to windows update and update several years worth of patches and hotfixes. (1-4 hours)
12. kick back and have a warm beer and cold pizza, if there is any left after I finished hours ago and celibrated already.
Also, after going through all that, you've not only installed windows, then replaced nearly the entire operating system, but you've also used valuable harddisc space to make several redundant copies of the outdated files, drivers and apps.
Please understand, I'm not saying the recovery discs are a bad design, they work great, and back in 2006-7-8-9 I'd happily go through all that work, but today all the stuff on them is to old so it's futile to go through all that. It would be really nice if Lenovo updated the install discs, and we could download the latest version to use, but they basically just leave them untouched after the model line is released, so nothing on that disc is newer then about 2006.
I'll also add that both George and I have done this well over 100 times each, so we wouldn't be suggesting this if it wasn't the best option, but in the end you'll have a working system no matter which route you take to get there, so the only question to ask yourself is...
Do you like your beer cold and your pizza hot
Good luck, and enjoy your endeavours
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

Thinkadvantage rescue and recovery

Hello all,
I need some help. my computer crashed and I lost a file for windows, so I tried to run rescue and recovery and it comes up with a password screen. I enter my password and it says I don't have a password set up and to set one up before I proceed. Is there a way to bypass the password for rescue and recovery so I can get my computer working again?
Thanks,

Hmmm,
I have made my computer to have no password and make me the administrator.
My Rescue & Recovery does not ask for a password. I wonder if by doing this, that has taken care of password issue. Sorry I cannot help more.
MightyTriby
Lenovo 3000 C200, 8922-A61. 3GB Ram.
Vista home Basic
Thunderbird, Openoffice, Mozilla, Songbird, AVI Player, Any Video Convertor, Ashampoo Burning Studio

Dial-up Internet connection support software missing after Rescue and Recovery on T42p

Hi!
I have a ThinkPad T42p laptop computer with Machine Type: 2373-HSG and Serial Number: xxxxxxx.
The computer came with Windows XP Professional SP1 as well as a number of useful tools and applications preinstalled by the factory.
One of them was a piece of software called something like "Call Waiting" or something similar, as I cannot now remember very well. Its purpose was to allow users receive an incoming telephone call while being connected to the Internet through a dial-up modem connection.
Unfortunately, a few weeks ago, a virus caused so severe a damage to my system that I had to use the Rescue and Recovery feature to have the preloaded operating system, reinstalled.
I subsequently upgraded the preloaded Windows XP Professional SP1 to SP3, upgraded Internet Explorer from the preloaded version 6 to the latest version 8, dowloaded and installed all the other available Microsoft Update files as well all the latest versions of drivers and ThinkVantage utilities and applications from the Lenovo website.
Unfortunately, however, this "Call Waiting" application has been lost as it neither available for download on the Lenovo website nor in the C:\ibmtools folder on my hard disk which includes all the applications and utilities of the system as they were delivered and preloaded from the factory.
I would greatly appreciate your help that could be offered to me about it.
More specifically, I would like to know what the exact name of this piece of software is because I am not sure if it is indeed "Call Waiting" or something else and where can I download a legal copy of it from.
However, if it is no longer available for download, is there any other similar application which would work the same impeccably with my ThinkPad's integrated 56K CXT modem and, if yes, where could I get it from?
All the best!
moderator note: serial deleted for owners protection.

Wow.. I didn’t think there was anyone left on 56k Dial up...
I think I vaguely remember the software from my old T41 but I think it was IBM propriety and as I don't have that Thinkpad any more unable to check.
You could try this though "http://usuarios.multimania.es/olcall/index_enu.html"

Urgent - Rescue and Recovery application affects CHKDSK function

I hope this is the correct Forum/spot to post this:
I have an IBM ThinkPad T23 with MS XP and SP2, with 640,MB of RAM.
Previously, when I had ThinkVantage Rescue and Recovery application  loaded, I soon discovered it effected CHKDSK function, and would produce the following message during power up or Restart whenever I set CHKDSK to run:
Quote:
Checking File System on C:
The Type of File System is NTFS
Cannot open Volume for Direct Access
Windows has finished checking the disk...
End of Quote.
when in reality, no check disk has been performed by Windows.
Consequently, to avoid serious system problems, I had to uninstall ThinkVantage Rescue and Recovery application. Immediately, CHKDSK function worked perfectly, which helped to prevent system errors and crashes previously occurring.
Hoping that by now, the bugs/problems with this application would have been fixed, I've reinstalled the application (V4.0) and upon testing, found I've immediately again lost the CHKDSK function.
To avoid problems, I'm going to have to again uninstall ThinkVantage Rescue and Recovery application unless there is a patch/fix for this problem that I'm not aware of...if such a fix/patch exists, can someone direct me to it?
Thanks in advance for any guidance/assistance on this anomoly!

Based on Nick’s recommendation I used the Hitachi Data Fitness Test 4.13 to erase all of the file on the hard drive. The details of the installation are below:
1.    Download the Hitachi Data Fitness Test 4.13 from http://www.hitachigst.com/hdd/support/download.htm (file dft32_v413_b00.iso) to another computer and created a bootable DVD using cdburn d: dft32_v413_b00.iso from the directory I downloaded it to.
2.    I started the T61 and put the Hitachi Data Fitness Test DVD in the DVD drive and turned off the T61 and restarted the T61. Note, the boot priority in the BIOS was set to ATAPI CD0:MATSHIAVDV-RAM.
3.    I ran both the Hitachi Data Fitness Test Quick Test and the Advanced Test. The drive past both. The I ran the Erase Disk. These took several hours to complete.
4.    After theErase Disk was complete, I rejected the Hitachi Data Fitness Test DVD and loaded the Rescue and Recovery CD from Lenovo () and restarted the system.
5.    ThinkVantage Rescue and Recovery loaded and I selected “Restore” and then “Restore my hard drive to the orginal factory state” [Next] then “I do not want to save any files.” [Next], [Next], and following the loading of the Rescue and Recovery Supplement CD, and six Product Recovery CD for ThinkPad T61, R61 Type 6480, 7659, 7658, 7660, 7661, 6378, 6379, 6481, 7663, 7662, 7664, 7665, 6337, 1959) and finally Rescue and Recovery Supplement CD again.
Note there was a several minute wait after inserting the Rescue and Recovery Supplement CD for the second time and a system restart, for the Product Recovery to begin processing files.
6.    During the Window creation, I cancelled the use Login for the Administrator’s password.
I back up and running!
Thanks,
Marc

How to manage Rescue and Recovery Backups

Hi I've been using disk image backup solutions since the days of powerquests Drive Image. And have had my days with Ghost and Acronis Trueimage. I recently built a clean Vista image on my T400, and I'd like to take advantage of the Lenovo Rescue and Recovery 4.21 tool since it the recovery technology is already part of my system and I have tested it once.
I'm used to the idea that a backup tool will produce an image file, which I can manage myself, moving to various media....hiding under my bed etc. With RnR, I've noticed it prefers to control the directory's where backups are placed (this is a bit annoying to me, but I can live with it, as long as it's isolated to the RRBackup directory - which it appears may not be the case). I do appreciate it's ability to specify various backup media locations (network, CD, 2nd HDD, USB) and recognize that it's a simple approach for basic usage.
Recently I've backed up my image to USB drive, and also to the local disk. I'd like to take that back up and split it up into DVD's and burn it to disk. I know there is a built in RnR feature which lets us copy backups from the local drive (why only local drive ??) to USB/Network/CD, but unfortunately the CD copy feature burns directly to my thinkpad burner...which is a CDR device, not a DVDR device. I'd like to use the DVDR device on my desktop...
Anyway, I'd like to know if there is more resources on how to manage RnR Backups. I found the following guide http://www-307.ibm.com/pc/support/site.wss/MIGR-70344.html (which is hard to get on Lenovo's site...google finds it better), I'm still reading it, but so far it appears more focused on the pre-desktop area than backup management.
Any insight would be appreciated.
Thanks!

Hi Danielle,
Consider this allegory; factory settings will make your thinkpad like a never driven 0 meter car [with reference to software]. Hence it will be far-flung from it's previous state. Apart from what you have already saved on memory stick, all settings and the software you have installed on the notebook will be lost.
I hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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How to use Rescue and Recovery on a T43

Hello All-
Ok, this is probably a lame question, so please bear with me...
I have become infected with a nasty virus that has left me unable to load Windows. I am able to access Rescue and Recovery.
If I "rescue all the files that have been created or changed from my last backup", will that include the virus?
All I really need is "My Documents", but it sure would be convenient to have everything else, too.
I am embarrased to say that I have never fully backed up my system.
What's the best way to recover my system?
Thanks so much!
Danielle

Hi Danielle,
Consider this allegory; factory settings will make your thinkpad like a never driven 0 meter car [with reference to software]. Hence it will be far-flung from it's previous state. Apart from what you have already saved on memory stick, all settings and the software you have installed on the notebook will be lost.
I hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a Kudos!
Was your question answered today? Mark it as an Accepted Solution!
Lenovo Deutsche Community Lenovo Comunidad en Español
Visit my YouTube Channel

Rescue and recovery wiped out my external hdd

I have a lenovo thinkpad edge 14 that I got a few months ago. for the last few weeks the thinkvantage toolbox kept telling me I had one 1 issue to solve, and that was to create a system backup. So finally I decided to get it taken care of, so I plugged my external HDD and got it going. After realizing how long it would actually take, I cancelled it midway. I didn't think much of it.
Then today I happened to look at my external hdd and I realized that EVERYTHING I HAD GOT WIPED OUT. I was devastated. Some things on there were priceless to me, photos/videos/memories I wanted to keep with me for the rest of my life. Seriously. It seriously hurts thinking about what I lost. I don't know what happened. I could have been smarter and made more backups to my backup? I guess I'm not technically saavy. I thought my external hdd was safe enough. What the hell?? Just because I tried to follow the Thinkvantage suggestion, RESCUE AND RECOVERY.... I got the exact opposite result.. How the hell was I supposed to know..
I'm trying to see if I can use some software to recover my data, but I haven't had much luck with programs I've used. What can I do? Is there anything that Lenovo can help me with? I feel like I just got screwed over. I wish I had never listened to the Lenovo software. I pretty much wish I had never gotten this laptop. I'm pretty pist off at Lenovo, I don't know if I should be or not, but I don't care, I'm just super upset and disappointed.

I don't blame you for being upset. That really bites.
It doesn't help you now, but IIRC, if you do a backup to external drive via R&R's advanced menu, there's a "preserve existing data" checkbox.
That "backup right now" nag launches R&R in a mode that first formats the external drive. Not only does it wipe the drive, it also takes a very long time.
[edit] It's the "create rescue media" part of the R&R process (that puts the bootable R&R on the external HD) that wipes the drive. The one-click backup combines that and actually writing the backup in one operation. Very convenient...
Sorry I don't have a way to retrieve your data. All I can offer is sympathy - I got burned this way myself. Fortunately in my case there wasn't much on the external HD.
I have no idea why Lenovo doesn't include a "preserve" option in the one-click backup thing. It's a serious oversight.
Hopefully your post will save someone else.
Good luck,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Unable to install Rescue and Recovery 4.50

Hi all,
I bought x220 tablet here in Germany, so I received windows 7 professional in German language.
I wanted to use English version of windows so I installed English version of windows hence lost all lenovo default settings. Now I am trying to install rescue and recovery 4.50 and it is not working with the msg " make sure that .tvt data is in correct installation pack folder" I translated this msg from German to Englich
Before installing Rescue and Recovery 4.50 I also installed
Microsoft Visual c++ 2005 SP1 Redisributable Package (x64) and
Sysprepbackup Acessory Package which was mentioned in Lenovo support.
If someone has already solved such problem, I would be glad to know the answer.
Thanks and regards,
Bhargav Potdar

It seems like R&R is missing the necessary language file(s), so I recommend downloading and installing the package that includes support for all languages: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/z936_setup_rnr450_025c.exe
Even on English version of Windows, if you are using German language support like you are, R&R will need the German language installation files.

Rescue and Recovery 4.21 problem: Restore System not working

Hi,
I've got the following problem: on Vista Business x64 I run RnR frequently to ensure a proper and recent backup in case my HD dies. Now I have a 2nd HD at home and wanted to try if the system restoration process is working like I expect it should - it doesn't!
I save the Backup on a USB HD...
I inserted the new, empty disk into the pc (removed the normal one) and booted with the usb hd connected. No problems starting RnR with the thinkvantage button and beginning the restoration. After quite some time it was finished and I was prompted to restart, which I did. Nothing happened apart from the PC claiming "NTLDR missing" or something. When I watched the content in Windows with the HD connected with a usb cable, it was partitioned in 2 partitions (as it should) but the content wasn't even remotely the same! I read in the forums that maybe the problem was due to a version upgrade from 3 to 4 and made a complete new basic backup and restarted the process. This time with even less success, there isn't even a "NTLDR" error message or similar and the HD is in a single "EISA Partitio". I don't even know what that is...
So, how do I restore my System to another HD? It's really important that this works reliable as this is my computer for work and it would be terrible if data was lost!
Is it even possible to back up the system reliable with RnR?
Regards,
Daniel

I looked into my Event Viewer and got a hint. Also, knowing that my anti-virus program,
BitDefender, has a feature that prevents modification to the registry without permission from
me, and I hadn't been asked for such, I decided to turn that feature off and try again.
That worked, and I now have the latest version of Rescue and Recovery installed.
Bob Stockler
G41 - 2886-5TU - Mobile Pentium 4 532 - 3.06 Gh
2 Gb RAM - 80 Gb Toshiba 5400rpm HDD - Win XP Pro

Difference between the Q partition recoverable Boot and the Rescue and Recovery??

Hi,
What is the difference between the two?? Sorry if this is a stupid question lol Can I still back up from previous state using rescue and recovery if i do not have the Q partition?? b/c i do not think I will ever bring this laptop to the factory state again.

someotherguy wrote:
One tip: make sure your external HDD is bootable by pressing F12 at Lenovo BIOS screen and choosing the USB HDD. If it's not bootable, then use the "create rescue media" function of Rescue & Recovery to make it bootable.
If you do this, look very carefully for a check box that says something like "preserve existing data" or your drive will be formatted before being made bootable. You backup will be lost. You can always make another one, but sure as bread falls butter-side down, your HD will fail between formatting and the next backup...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Rescue and Recovery, restoring files from a vista system to a new Windows 7 system.

I had been using rescue and recovery to back up the system on my Thinkpad X300, up until a few months ago. The OS was vista, and I have since upgraded to Windows 7. Yesterday, my laptop was stolen, and have lost a good amount of important data. Before I go shelling out $$$ for a new thinkpad, My question is, will I be able to use Rescue and Recovery on a Windows 7 system for files that were backed up on a system running vista?

mottowa2, welcome to the forum,
sorry to hear your ThinkPad was stolen, not a nice thing to happen
I think the important factor is how / where you have saved your R&R backups. I'm guessing you copied them to other media?
On the download site for R&R v.4.3, which is only compatible with W7, it states;
If you want to retain the ability to restore from backups created with a previous version of Rescue and Recovery, you must create a copy of your backup files on bootable, external recovery media before installing the latest version.
To archive your backups, complete the following procedure:
From the Rescue and Recovery main screen, click Backup, and then select Copy backups from hard drive from the drop-down list.
Select the medium you want to save your backup files to by clicking the appropriate radio button. The backup files that will be copied are listed on the user interface.
Click OK to continue
2. You will need blank removable media when copying backups from the hard drive to CD or DVD. Make sure that you label each disc as it is created, and that you store them together in a safe place.
Note: You will be prompted to make the external media bootable at the beginning of the process.
I believe, and sincerely hope, that all may not be lost.
Let us know
Andy ______________________________________
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