Lost voicemails when updating to 4.2.1

When I updated to 4.2.1, I lost voicemails dating back to August that I need for court. It seems they are still there, since it says my mailbox is 97% full even though it is only displaying voicemails dating back to December. Is there any way I can recover these files? Are they stored in backup files as texts are?

Shalini1975 wrote:
...before the update, it was working PERFECTLY, which would lead me to believe the update did something to my phone.
Uh, no. Software updates do not cause hardware to fail. If in fact it is a hardware failure, it is merely coincidence. A really crappy coincidence, but still a coincidence.
Shalini1975 wrote:
So basically, if I hadn't done the update, I would be fine.
No guarantees, if it is a hardware issue, it could have still failed.
Shalini1975 wrote:
Either ATT or Apple needs to address this.
Why? Your device is out of warranty. AT&T has nothing to do with this, it is ridiculous for anyone to state that the service provider has any responsibility for what is a hardware issue with your device.
Why do you think Apple has a need to address this? You are out of warranty. The offer a $199 Out of Warranty exchange if this is in fact a hardware issue. That is the extent of their responsibility.
Depending on how long it has been since your warranty expired, you might find a sympathetic Apple employee that will overlook the fact that you are out of warranty, but I wouldn't count on that. They should be willing to look at the device and assist you in confirming that it is an actual hardware issue. At that point, it's your choice to do the Out of Warranty exchange or find another solution (3rd party repair company, find a different device, etc).

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Lost voicemails when updating to 4.2.1

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