Lost zen micro

I have lost my creative zen micro software installation CD. I recently had to get a new computer. My MP3 player is currently not working, i think i need to update its firmware but i need the software to be on my computer. Can i buy the software CD from this website?

Download what you need from Support->Downloads, then choose the Zen Micro from the list boxes.
PB

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Where to repair Zen Micro (I lost proof of purchase)

Hi
I have a problem .. Im from Slovakia and bought Zen Micro 4 months ago in Japan. Now Hard Dri've is Broken down but I havent got proof of purchase because I lost it. Where can I send my Zen to repair it ? Is there in Slovakia some Service Centre or ... the only way is to send it to Creative(Ireland)? Thanks

You can download the trial version of the software from the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

Creative Zen Micro CD Drivers LOST!!!

I lost my Creative Zen Micro CD for about one and a half year already. Is there anywhere I can download the Media Explorer or the Media Source Organizer? I have downloaded all the drivers and application from the zen micro download links however it doesn't work right. It says it can't detect the mp3 and i don't know what else to do. I really need it bad as i already haven't update my Zen Micro for about one and a half year for now. By the way, I know that I'm not the only one that needs it.
Thanks in advance!!

Updates on my Zen Micro. I tried to do different things with the player by going to recovery mode and accidentally, I press the reload firmware option. I thought that I can upgrade the firmware of my zen micro, however, when I ran the firmware installation i.e Creative Zen Micro PlaysForSure Firmware update 2.2.02 Filesize : 2.32 MB or Creative Zen Micro Firmware ..0 Filesize : 2.03 MB, it said that it could not detect the player, so, there is none firmware in my player. Please, what should I do.. Now, not only i cannot?synchronize my songs, plus, i cannot even listen to the music.

Lost disk, cannot synchronize Zen micro

Can anybody help me with my Zen micro? (probably 2006) ?We have e new computer and I cannot find the software disk.
I've tried a lot of the downloads on the support site, but I still cannot synchronize in the downloaded software or the?Microsoft media player. The message that the device is not connected keeps appearing. One of the downloads made it possible to load the Zen with songs, but I still cannot sync, remove or change the name of the songs.
I've tried new firmware and recovery software but then again the same message,player is not connected keeps coming up!? Can anyone tell me how I can synchronize with media player of synch in any other way?!
Thank you!

frypaint wrote:
None original sofware actually! The original disk that came with my zen is lost (moving and new computer)? I downloaded creative jukebox driver and tried mediasource 5 aswell. Jukebox driver made it possible to write to the zen.
Mediasource 5 didn't work. so I removed it again. In the mediasource the message that no device was found kept coming up....
When you installed CMS5 did? you also install the Plug-in for it's Without the plug-in it's pretty much just a media player.You would need to install the plug-in version 5.00.22. located on page . Install CMS5 version 5.0.38 first then the plug-in.

Have a Zen Micro (6GB) - Lost Software CD and Firmware update confuses me. Please he

I bought my Zen Micro about 7 months ago and have been using it fine until recently formatted my computer and realized I've lost my software cd (the one that comes with the player).
I tried downloading the Creative MediaSource Organizer/Player (version 3.30.2) and updating the firmware (thereby loosing all the songs I had saved in there. Ugh.) in my Zen Player and in the beginning MediaSource still wouldn't pick up my Creative Player. Then, I don't know why, it now works...but it works like a normal External HardDri've or a PenDi've would! It not longer has that menu thing (where there's a list of artist and albums) at the left side but simply folders under the Creative Player.
Does anyone know where I can get the old firmware and download the required software? I greatly prefer the way my player worked before I updated the firmware/software and I would like to just have that back even if it doesn't have as much features or whatever came with the upgrade. (iTunes or something. Has no idea what that is.)
Also, does Creative have a Service Center in Malaysia (specifically Kuala Lumpur) and can anyone tell me where it is or give me the phone number to call? I'm still under my warranty but this site doesn't list a number to call although they say they give Telephone Support until the warranty expires.
Thanks in advance for any help!
Cherish
Edit: BTW, I have tried emailing Customer Support but so far, no reply, and that was...2 weeks ago, I think? And, like I said, the Customer Support section in this site doesn't list any numbers/Service Centers which is why I'm asking...Message Edited by cherish90 on 02-06-200705:25 PM
Edit the second: Does anyone know if the confirmation email that Creative is supposed to send to your account after you send them an email isn't working? Because I just double checked my inbox and I realized I never got any confirmation letter. And I'm very sure I didn't accidentally delete it.Message Edited by cherish90 on 02-06-200707:38 PM

LOL. I've sent in my player. FINALLY found the Service Center (for those in KL who want to know, it's in Berjaya Amoda, behind Low Yat and opposite Times Square) after asking the shop I bought the player from.
And the guy who I talked to called their HQ or whatever and said that neither of the messages I sent (I sent 2; one shortly after I started this thread) were recorded/received on their end although I DID get the "Your message has been sent" page after clicking on the 'submit' button. And yeah, I used this email too. *confused* Maybe Creative doesn't work with Mozilla Firefox (the browser I'm using)? I think that's kind of lame, though, because FireFox is like practically as big as EI now and it's more user-friendly (the tabs are uber cool IMHO). Unless Creative has some sort of problem with Mozilla...
*cough*
ANYWAY...
Yeah, I did download the PlayForSure plugin (although I have no idea what it's for) and MediaSource STILL picked up my Micro as something like a pendri've.
Never mind, though. The guy I talked to - never got his name... - said that once you've upgraded the firmware to the latest (which is the one that needs all these weird plugins and makes the device an MTP [I THINK that's what it's called] device) you can't change the firmware back to the old one unless they send it in. So I'm sending it in. And I think they'll replace the software CD for me too, so that's all good.
Thanks anyway, Jason.
Cherish

Zen Micro - Lost Installation CD: Please H

Hi All,?I have a Zen Micro from 2005. I recently reformatted my hard dri've and I no longer have the installation CD for the program. I saw alot of threads out there like this but I didnt see one for the Zen Micro (I know, its 2 years old). Anyway, I went to the download application page and there just seems to be alot of files to choose from. Can someone with knowledge of this subject please specifify exactly which files I need to download and install, and it what order, so that I can get back up and running normally again ? Thank you. Note: I did have WMP but installed it a/p a stuck thread. My comp now does recognize a Zen Micro?- its just looking for software for it - thanks again

^what firmware is your Zen Micro loaded with?
I use ..0 since I don't need it for subscription services or PlaysForSure.
As for software, I use Zen Micro Explorer Web Update to organize my ZM and Creative Zen and Jukebox Driver Upgrade version .30.03
I don't use Creative MediaSource Player/Organizer, I find Zen Micro Explorer easier to use.
It's been a long time since I installed my Zen Micro on this computer, but if I remember correctly you install the software first and then connect the Zen Micro.
Mine has never given me trouble, so I'm not much help at trouble-shooting them. :|

New firmware for Zen Micro Touch download message said can't use firmware now lost all origi

Tried dowloading new firmware as suggested by Creative as tracks slipping. Firmware saved to my received files but message says 'cannot use this firmware upgrade - download a suitable firmware' now my Zen says firmware error - please help wot have I done wrong or need to do??

You're right!
!!! I tried to download the wrong thing... I've downloaded the Zen Micro firmware which was the same as what i had i.e. V.0.0.65 and did clean up but the tracks are still slipping - any idea?

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

Creative Zen Micro won't turn

Creative Zen Micro -
When I plug the usb into a computer, it has the charge icon in the top right corner of the screen. If I attemp to turn it on, while plugged in, the creative sceen come on, and then dissapears. When it is not plugged into the computer, I get no repsponse what so ever. I haven't attmpted to reset it. Any ideas? Thanks for your time.

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

One of a kind problem with the zen micro(which i love)......... PLEASE HELP me bring it back to l

[color="#ff6600" size="4" face="Verdana">I have a creative zen micro and when i try to turn it on?i get?the blue glow but it only goes to the screen that says creative with the copyright info?then it'sfreezes?there and i have to take the battery out to turn it off. Also when i try to connect it to my computer it does the exact?same thing. This is basically all i get out of my zen lately, and its been doing this for a few months now. Ive tried the take out battery while holding on thing... but i dont even get the recovery screen or whatever. And the worst part..... i dont have a warranty. A few things that?might?have led to this problem are
[color="#ff6600" size="4" face="Verdana">I have lost the actual zen micro usb charger<
[color="#ff6600" size="4" face="Verdana">People dont understand the touch pad and use it like a gameboy<
[color="#ff6600" size="4" face="Verdana">I cant fit anymore music <
[color="#ff6600" size="4" face="Verdana">When it'sstarted to freeze?id take the battery out and restart it(poor thing)<
[color="#ff6600" size="4" face="Verdana">I got this as a present last christmas, and it stopped working around the summer time, maybe its just old.. but i dont want to give up on it... even if i do get the zen vision M for christmas

An update...
I downloaded Apple's (rather large!) list of software updates today, and I was finally able to recognize my iPod again. I did a restore using the iPod updater from 06-2006, and all seemed to work OK. (I'm afraid to try the new one again!)
Then I tried to re-load my music library from iTunes, and got stuck. It froze up after a while and wouldn't go any further.
When I disconnected my iPod from my computer, I find 2 podcasts and nothing else, though iTunes told me it had transferred 600+ songs. Those 2 podcasts do play fine, and the basic iPod software all seems to be intact.
So -- anyone get through this connection problem and have any ideas to share??
iMac Mac OS X (10.4.7)

Windows Vista vs Zen Micro: Software Problems

Hey guys,
Looking for a little help and this seems to be the right place to get, lots of helpful people!I have a 3 year old Zen Micro, 4/5Gb I think and it worked fine with my old Dell laptop which ran XP, I used to drag and drop mpg files easily with the bundled software, all was well. Back in January the Dell laptop reached the end of it's life and I layed my hands on a new Sony Vaio laptop, running the all singing, all dancing brand new shiney Windows Vista. For whatever reason, I had no need for the MP3 player for most of this this summer and now I've come to need it again and it obviously needs updating (all my music is 6 months out of date) and it seems I've lost the original software disc, bummer. So I downloaded the ZenCast Organiser & Sync software off the Creative site as it said it ran withVista and plug in the Micro and .........nothing.
The Sync manager thing just says that there's no player attatched and it won't hook up. Am I missing something? Do I need another driver for it'sor something I've had a look through this site and all. I seem to be able to find is what I've already downloaded. Help!

MiniMan64 wrote:
ow stupid is this though! Why aren't Creative releasing any updates to allow older players to work on new machines?!
Well they are releasing updates, the trouble is you need the old OS to apply them. I suspect there's technical reasons for updates not working on newer OS's. After all Creative couldn't anticipate Vista problems when making older devices (Vista wouldn't have been on hand to test at the time).
BTW Firmware upgrades can be found here (UK version)
or here. (US)
Gift.

Help with Zen Micro installat

I bought a Zen Micro and came home extremely excited, having previously owned a Zen Xtra 30GB complimented by an Audigy 2 soundcard. I put in the installation cd; as the drivers for the Micro are being installed, it stops at 99% saying "Jukebox Driver" and an error message. It then says: "Do you wish to continue with installation?" I've tried yes and no. With both answers, my player does not get detected. I've tried uninstalling and installing several times. I went on the support site and downloaded the Driver update. When installing that, the installation stops at 87% and again gives me the same message.
Please someone tell me how to fix this so I can enjoy my Micro.

Basketcase78 wrote:
My Quicktime is completely up to date with all updates. As for downloading the latest drivers, I said I already tried that for Zen Media Explorer. Being I'm on dialup, I really do not have the patience to do the same for Mediasource as it's a 30MB+ file. I also had Mediasource previously from Audigy 2 and my Zen Xtra, so I don't see why that would be the problem.
Apologies, I missed that last sentence.
Aside from ZMME have you download the latest DRIVERS though? i.e. Creative Zen and Jukebox Driver Upgrade version .30.03
Please, someone tell me what I should do. The very first time I installed, Windows detected it, but that has nothappened since. I've also tried going in through Add New Hardware in the control panel, but Windows cannot find the drivers on the CD or on the internet. So I'm truly lost in what I'm supposed to do.
The drivers are located in C:\Program Files\Creative\Jukebox 3 Drivers, try pointing the driver update there (or at least check the directory exists and has files in it). Of course if the drivers have not extracted properly this might be your issue.
Also try installing the drivers from Windows Safe Mode.

How do I update my Zen Micro's firmwa

I just get my micro today and I want to know how do I update his firmware. Can anyone help me?

Gop to the Creative download page and follow teh instructions.
http://www.creative.com/support/
Firmware
Title Date
. Creative Zen Micro Firmware .02.05 (2.0 MB) Mar 05 Download Now
This web release enables you to upgrade the firmware for your , 4, 5 or 6GB Creative Zen Micro player. You can upgrade from Creative Zen Micro firmware .0.03 or earlier, or Zen Micro PlaysForSure? firmware 2.00.2 or later. After upgrading, you cannot go back to a pre..... Hide Details
Filename: ZenMicro_PCFW_LB__02_05_PDE.exe
Creative Zen Micro Firmware .02.05
ZENM-FWPDE-2-LB
This web release enables you to upgrade the firmware for your , 4, 5 or 6GB Creative Zen Micro player.
You can upgrade from Creative Zen Micro firmware .0.03 or earlier, or Zen Micro PlaysForSure? firmware 2.00.2 or later. After upgrading, you cannot go back to a previous Creative Zen Micro firmware version.
It has been reported by some of our customers that they have experienced reduced battery life after charging their Zen Micro. Our product development team has researched these reports and determined that the users may have experienced this after they plugged their Zen Micro into the AC adapter that was already inserted into a wall socket with the AC power on.
While this is not the conventional way to plug in a player for charging, we wanted to ensure that our customers did not experience this problem, so we have developed a solution to address this, which simply involves upgrading the Zen Micro's firmware.
If you need assistance in doing this, please contact our customer support team and they will be happy to assist you.
Important: If you are upgrading from PlaysForSure firmware, be sure to back up all the audio and data files on your Zen Micro before installing this firmware update as all content will be lost when you install the new firmware. After installing the new firmware, use Creative MediaSource? to restore audio and/or data files to your player.
Enhancements
Improves the look of the volume control bar
Improves the appearance of the Lock icon
Adds a 4GB option in Removable Disk Mode (for 5 or 6GB players only)
Fixes
Prevents battery drain when the player is charged with an AC adapter already plugged into a li've power outlet
Restores proper functionality after disconnecting the power adaptor or transferring content using Zen Media Explorer
Redirects playback properly when skipping to the beginning of a WMA track
Requirements
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition or Windows 98 Second Edition
USB port (2.0 or .)
Creative Zen Micro
Note
To install the new firmware in your Zen Micro
Download ZenMicro_PCFW_LB__02_05_PDE.exe.
Connect your player to your computer.
Double-click (filename).
Choose your language.
Click the Upgrade button and follow the instructions that appear.
To check your player's firmware version, see your Zen Micro User's Guide.

ZEN MICRO: How to save files (to my harddi

Hi everyone!
I would like to install most recent firmware for my ZEN MICRO.
Creative strongly recommends, to save all data (here: music files) beforehand.
But how?
I should let you know, that most of the music (around 350 files) has been filed under"Albums", that I have created by myself by means of the Creative MediaSource Organizer, where I "overwrited" the original Album Name of the music file and gave them my individual sequence of tracks within "my" albums.
I have tried it once before:
When I save the files to my computer and copy them to my ZEN thereafter, all of my individual markings (such as Albums, sequence of tracks etc.) were "lost".
If it only would be20 files, I could re-name them without greater effort, but with around 350 files I do not dare to do that again!!
Any idea, any help?
Thanks&Regards
frankieboy 0.0.2005
Message Edited by frankieboy on 0-0-2005 09:04 AM


Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.
- Launch Creative MediaSource Oragnizer.
- Go to Tools->Settings->PC Music Library and click Properties. Set your preferred folder and file naming convention. Close the setting page.
- In the Sources window, click to view PC Music Library.
- Go to View->Right Panel View and select to view your MP3 player.
- Transfer the tracks from your MP3 player to MediaSource's PC Music Library by clicking the arrow pointing from right to left.
- If you have updated the track information of the tracks in your MP3 player, the updated track information will also be imported into the PC Music Library database. However, the tags of the files are not updated. Here is what you need to do. Right click the PC Music Library node in the Sources window or right click on any tracks in the PC Music Library window and select "Update Tag". This will update the tag of all the tracks or the selected tracks with the track information as seen in the PC Music Library.

Trouble with a ZEN Micro .

I've had my ZEN Micro for about 4 months, and the warranty's exspired. Does this sound like a lost cause?--A few weeks ago, it started freezing fairly frequently, but removing and then replacing the battery always did the trick. --A few days ago, this fix stopped working. It freezes on the second CREATIVE logo screen, and then makes a "ch-ch-ch" noise. --I've tried cleaning, formatting, and finally removing the firmware. --I can't get the firmware I downloaded onto the player, however, because my computer no longer recognizes that the player is hooked to the USB. Any suggestions? I'm desperate!!!!

The same thing has happened to me, I only just listened out for the strange whirring/clunking noise from the player now that you've mentioned it. I don't really know what to do either... I'm waiting upon CS to get back to me, since this is not even my original player - it's a replacement they sent to me as my first one stopped working, so hopefully they'll be able to sort something out for me?...

Lost zen micro

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