Losy images after importing Word document into RoboHelp 7 HTML

Question

We imported a simple Word document into RoboHelp 7 HTML, as a
new project (from scratch).
Everything worked out pretty well (afterall, this was just a
simple Word document), and we expect to have to tweak the styles,
etc. That is understood.
However, the images that were embedded in the Word document
(as opposed to saved to disk, and only linked to the Word document)
do not look very nice in the RoboHelp 7 HTML project topics.
When we browse to the iamge folder, and view the actual image
files, these images do not look too bad. But in the Design View,
the images have display issues (solid color bars on the
sides/top/bottom of the images). When we compile to a Single Source
Layout (except PDF), the images look fine again. When we create
Printed Documentation, even for the best PDF-settings, the images
look terrible -- smudgy, like low resolution quality).
1) Except for storing the images outside of the Word document
before importing, and then manually linking them back into the
imported RoboHelp HTML files, is there a way to maximize the
quality of the imported Word images in RoboHelp HTML?
2) Why doe the images look worse in Printed Documenation
(PDF), even for the highest PDF settings, than for the other Single
Source Layouts?
While I am typing, I realized that we should try to include
the images in Word via a link to the image files on disk. Perhaps
then RoboHelp will not actually modify the image files during
import. I will report back about this one.
Your help will be greatly appreciated!

Answer 1

Looks perfect, works terribly...
Things to consider:
Chances are, the different treatments of the space are due to whether the space was included in the bolding of the word in MS Word.
Additionally, since Word files contain much underlying binary code (macros and such), your security settings might or might not be playing well with the Word stuff.
Are you importing the Word file from a network location, or from your local machine? Network traffic might be partially impacting the import, too.
Bottom line? You'll probably need to clear all formatting in the Word file and redo the formatting properly. To test this, cut a couple of pages into a new Word file, clear and redo the formatting in Word, import the Word file into another RH project, and see what results you get.
To clear the formatting:
Select text.
On the Home tab, in the Font group, click Clear Formatting.
Redo the formatting, being careful to not format the spaces.
Good luck,
Leon