Lots of ipod problems

Hi this is my first post...i recently got a new 30GB Black iPod. A few days after i got it i started having all kinds of problems. I was trying to watch a movie and then none of the buttons would work. I reset my iPod and then got the sad faced icon. Then i tried plugging it in to my PC and it was non responsive. I got a screen on my ipod saying to restore my ipod so i did. Now neither my computer nor iTunes can recognize it. I cant get any music back on it. Also when i plug in my ipod it freezes, i can't remove disk safely and when i unplug the ipod it still says "Do Not Disconnect".
I have tried reinstalling iPod Updater, now it wont even start up...it says iPod Service error and exits ipod updater.
I have also had the problem with my ipod skipping songs. Also one time while i was listening to a song i started hearing a sreeching noise and then the music stopped.
I have an iPod mini and none of these problems ever occured until i downloaded the new software. I think i might have faulty software disk.
I have no idea what is going on Please HELP!!!

This is what you can do about the iPod Service Error
http://docs.info.apple.com/article.html?artnum=93716
As far as the sad iPod, take a look at this article:
http://docs.info.apple.com/article.html?artnum=61771
If you're not able to get it working, there's a link at the end of that article to set up an iPod service request.
Hope this is helpful
CG

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Very random and frustrating iPod problem

I've had my 80GB classic for 2 years, no problems. Yesterday, after uploading new music I noticed my iPod was completely empty. iTunes gave me no warning message so I thought it was just a random bug.
But now I cannot transfer any music to my iPod. Earlier today it asked me to run a disk check on my iPod to repair it, which I did, and have tried transferring music with no success. Everytime I connect my iPod it tells me it cannot be read and to restore it to factory settings. I do that, but at a random point in the transfer process, it will give me the "error 69" message and stop.
The weird thing is it does this with RANDOM songs. And it's not new songs I just downloaded. The most recent one was for a song I've had for the entire 2 years I've had my iPod! Another odd thing is that the transfer process is INCREDIBLY slow. I have 75GBs of music and it took me 3 hours to get halfway through... and then give me the error message and delete all my progress. Right now, I'm transferring one song a second when before it was at least 25 times as fast before it suddenly stopped working yesterday.
Anybody have any solutions? I've deleted the songs that keep popping up, but like I said, it's random songs, not recently downloaded songs only. I have successfully transfered music ONCE; I tried uploading one album as a test so I didn't waste my time uploading 75GB and it worked. But then I transfered the rest of my music and got the same **** error.
Is it the actual disk inside the iPod that's damaged?

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
Assuming the diagnostics give the drive a clean bill of health it may still be worth checking the drive for logical file system errors.
*Check iPod hard-drive for errors*
Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.
And if that still doesn't help try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Is Mavericks good to go, or are there lots of teething problems to be sorted yet?

Is Mavericks good to go, or are there lots of teething problems to be sorted yet?

Donald Morgan wrote:
There are normally very small bugs but at this point will not affect the operation of Mavericks. I might add is the most stable and smoothest Operating System since OS9-2
Good to know! OS 9.1 is my favorite OS to date. Tiger & SL running in close 2nd.
Me personally, I will not upgrade until OS 10.9.02 is released.

***Serious iPod Problems***

My brother is havign some serious iPod problems. A while ago the battery died after having it for about 2 years. He just had the battery replaced, it will atleast bootup now, but it wont get passed the Apple logo. I can get it to boot into Disk Mode, then reset it, but it still wont get passed the Apple logo. Does anyone have any idea what's happened to it?
Thanks in advance!
Matt

Hi Jeff, thanks for the response, i have been able to do that a bunch of times today, i've even opened up the Disk utility and erased and then done it, no such luck, it just wont get passed the apple screen

20 GB Ipod Problem - Not viewable in Windows and wont start

Hello all, wondering if you can help me with this Ipod problem i have.
1) Ipod turns on and displays folder with exclamation mark.
2) Ipod is not viewable in my computer
1 - I have tried a reset and putting into disk mode, which goes through fine, but it still starts with the above error.
2 - I can sometimes view the Ipod in My Computer and or disk management, but can not go into it or format it. Diskj manager reports it as un-readable.
If i try to run Ipod update/restore application it asks me to plug in an Ipod.
Any ideas on what else i can do? I thought i could at least get windows to see the device and format it to a standard Fat32, then use the Ipod restore to re-write the folders to use it as a ipod.
Thanks

Try this then
The Sad iPods icon, clicking sound or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
There are also some cases being reported that some unrecognized iPod being able to be erased with Linux, then reconnect the iPod with the original computer and do a Restore there.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10. Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
11. Put your iPod in disk mode and plug with a computer, and have a boot of your computer using the Mac OS or XP startup disks, hope that your iPod will be seen on Mac's Disk utility and allow you to do a Erase there. Or, under the XP, you will be able to find your iPod there for you to do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

Personal hotspot missing and music volume not working and lots of other problem after updated 4s to ios8 ? Apple disappointed this time badly.

Personal hotspot missing and music volume not working and lots of other problem after updated 4s to ios8 ? Apple disappointed this time badly.

GO to Setting > Cellar Data > VPN Settings > Add any user and password under Personal Hotspot, then you will see it's activated again as usual

Another "itunes cannot read contents of ipod" problem

iPod is recognized by computer and has an icon on desktop. iTunes however won't recognize iPod.
I've tried the 5 Rs except for restore as I am unwilling to erase the months of work I spent uploading songs to my iPod.
AND...now when I disconnect the iPod from my computer, a large portion of songs are no longer listed in the menu. They have to be there as they haven't been deleted and were available when I connected to the computer.
Any suggestions? Apple is on the verge of losing a lifelong customer here.

I've got a brand new iPod Video 60Gb and i have had this message since the first time i synced it. I think i restored the iPod about 10 times but it's always crashing when i unlupg it. It try to listen to something, the musics are on the iPod but they aren't listed in playlists or under artists or songs.
Then i plug it to iTunes and i got the message: iTunes cannot read the content.
I've bought a Belkin card just for it, the one recommended for iPod USB 2.0. Doesn't change anything. I've tried different USB ports, again, nothing new.
I was just going to try using USB 1.0 but it's sooooooooooooo slow that it will take me like 12 hours to sync the iPod!
I don't know what to do now, as i can't find if it's a computer problem or an iPod problem...

Worst iPod problem ever?

Hi. I have an iPod problem. My screen is cracked. I've ordered a new one, but low and behold, a new problem has risen! For a while, i could see a part of my screen and music played. Now, randomly, it is all blacked out and I cannot see or play anything. When I plug it in, it either freezes my computer or just doesn't show up anywhere on my computer. I can't tell if it is a white screen or a sad face or anything, because my screen is black. All I know is that my iPod will not respond. I have reset it (with Menu+Select) a few times, but to no avail. Is there anything I can do?

Oh and I forgot yo mention, my iPod's files (over 200 songs and 20 movies) are not backed up, because I had to do a system restore and everything got wiped.

4G iPod problems after installing iTunes 7.3.1

Immediately after I upgraded iTunes to 7.3.1, my 4G iPod ceased to sync correctly. It's not in disk mode, and it's set to sync automatically (not manually managed). The battery is fully charged. Nevertheless, the sync process never seems to complete. "Do Not Disconnect" blinks continually (for hours at a time), and trying to eject the iPod from the Finder or from iTunes results in iTunes hanging or crashing.
If I reset the iPod while it's disconnected, it seems fine after the reboot, but the sync problem persists. Nothing changes if I let iTunes launch automatically when I connect the iPod instead of connecting it while iTunes is already running - same sync issue. I also tried restoring the iPod, but got the "iPod could not be restored" error in iTunes. I've tried rebooting the computer itself, also.
Any suggestions? Is this even an iPod problem (as opposed to an iTunes problem)? My iPhone is having no syncing problems, for what it's worth.

Sorry, I am going to be no help to you. I just wanted to chime in that I am havng the exact same problem since updating Itunes to 7.3.1. I can only sync a few songs before things hang as you described. I was able to restore my Ipod once, but still have the same syncing issue. Mine is a 20 gig 4G.
When it's hung trying to sync, you can here some funky noises coming from the Ipod, I thought the harddrive was just going out on it. It also gets hot if you let it keep trying to sync once it gets stuck. But, if I do a reset and connect it again, it will sync a few more songs, then hang up again.

30gb video ipod problems - A LOT!!

Imagine my pleasure at receiving a 5th Gen 30gb video ipod for Christmas?
The i Pod has been updated to 1.2.1.
I have installed the latest i Tunes 7.0.2
Picture my annoyance when:
The ipod will not be recognised with my computer.
In the brief moments that it connects with i Tunes 7.0.2, the icon in iT disappears from trace then reappears then disappears. Etc
The ipod says Do Not Disconnect then allows disconnection.
It says that my USB 2.0 ports would speed up transfer if they were USB 2.0!!!!! What gives there?
I have found that any body who has posted onto this forum with problems with there 5th Gen 30gb video ipod, I have been there/am there!!
Windows XP Pro

Thanks for replying.
I can confirm that my USB ports are 2.0.
My biggest issue is that "according to the manual" the i-pod will automatically be recognised to i-Tunes when plugged in. I do receive notification that a connection is being made (noise and new window with 3 folders, "Do Not Disconnect" etc) then it drops out then comes back again before dropping out again, and so on!!!
Any help would be gratfully received
Desperate with 5G 30gb video i-pod(not working)
Thought - I wonder how far out of the-closed-window it will fly?
5G 30gb video Windows XP Pro

VERY weird iPod problems...Please Help!

Okay, folks, do I have a doozy of a problem here.
Okay, first off, when I connected my iPod to the computer a week or so ago, it told me that there was a firmware update, so I downloaded it and installed it. That is where my problems began. Soon after, the iPod began to freeze a lot while playing songs. I would reset it, but it would continue to freeze while playing songs.
Next, I turned the iPod on yesterday after having not used it for 2 or 3 days and when it came on, ALL of my songs were gone. It said that there were ZERO songs on the iPod. But the kicker is that it still said that I had the same available space as when I had 3500 or so songs on it. (Don't worry, I have back-ups of those songs, so I didn't lose them).
So, I figured that I would try to reformat the iPod and maybe then things would start to work. That doesn't happen. When I try to run the updater (with or without the iPod initially connected via Firewire), it just sits there on "Initializing...." and freezes.
So I then figured that maybe I should just try to run the software that came with the iPod and maybe that would help. Well, last night I ran the software and after running through the entire line that lights up on "Waiting for iPod" 4 or 5 times, it told me that the iPod needed to be formatted. So I clicked the "Format" button. This morning, I came to check on things and it was still "Formatting" with no end in sight. It did not take this long when I originally installed the thing.
That made me think there might be a problem with the harddrive, but when I went into "Diagnostic mode" and ran the HDD scan, it came back as "Pass". Now, that may mean that there are still problems, but it's nothing I can think of how to fix at the moment.
This is my last resort before I call Apple and probably have to pay to get it fixed! By the way, I've had it since January of this year. Thanks for any help you guys can be!
-Eric

First of all, replying with "I have had the same problem and Tech Support hasn't been able to help me at all!" is not going to help anyone.
In fact, it's kind of considered "thread-jacking" and is considered rude.
As for my problem, it has been solved (some-what). I succumbed to downloading Windows XP Service Pack 2 (which I had always heard was death for iPods so I avoided it) and things are now running. Not as smoothly as they did before updating to the latest iPod firmware, but still they're running.
My advice for the future, if you're having problems, start your own thread. Don't jump onto someone else's thread because no matter how similar your problems may be, there is no possible way that your problem could be EXACTLY the same as that other person. There are going to be differences between computer configurations, etc.

Volvo car adapter 5th generation Ipod problems?

Has anyone experienced problems with the new 30gb video ipod and the volvo installed ipod car adapter ? I used to have an older ipod. The one with the four red buttons. 3rd generation? No problems. The 5th generation seems to freeze up, and the ipod gets stuck on pause. When turning off the engine and then turning the car back on. Sometimes it works fine. Other times it freezes. The one benefit for others who have this adapter, Is when it freeze's sometimes the screen will say "Charged" instead of "ok to disconnect" at that point you can use the ipod itself and do not have to use the playlists on the radio, which is kind of great!!! Is this a fluke? or has anyone else noticed this. I'm guessing maybe its a problem with the pin set up in the new ipod. My old one used a firewire cable the new one uses a usb.
ibook G4 Mac OS X (10.4.5)

thanks for the quick response you think that I can do with the display or would you advise me to repair it at a dealer can be. On eBay the cheapest diplays captured here in Germany for 13 €, and I've already some viewed videos in youtube and trust me the matrimonial to because of warranty, I can not anymore and I do not want to matrimonial so much money to pay for the repair because I I paid for the ipod itself is only 65 €.
I have noticed is that it only shows up when the brightness is if I set to display from the display always works perfectly
thank you a lot
Uncolt

Quicktime Pro Video to iPod Problem-desperate

I know a lot of dicussions have touched on this, but no matter how much I look I cannot find an answer to my problem of the video from my digital camera via Qicktime Pro 7 not exporting to a movie format on my hard drive. I export it, a file appears on desktop and then I double click it to check it. Then Windows says that it needs me to choose a program. I choose Quicktime Pro 7. Then I get a message saying file isn't a movie. Please help a brother here. Thanks!!!

Stephen
Check the Properties of your converted movie in Quicktime Pro 7.
It should look something like this :
http://www.arc-facilities-edinburgh.co.uk/ipod/settings.jpg
This is from a converted movie which plays in iTunes and loads to the iPod fine.
Note you should have one video track encoded in H264 up to 768 kilobits per second and one audio track encoded in AAC up to 160 kilobits per second
Alternatively you can use mp4 (MPEG-4) for your pictures up to 2.5 megabits per second
Let us know if your movie properties are any different.
regards
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IPod problem - does this sound like a hardware or software issue?

My iPod (80/video) sometimes plays but without sound. In other words, the time counter progresses, but there is no volume. It is very intermittent, but annoying nonetheless, because I need to restart the ipod to get sound again.
I've had it back to Apple twice, and they were not able to reproduce the problem.
Now, after spending a lot more time playing with it, I know how to reproduce the problem.
This is when it happens:
1. Pause iPod
2. Remove headphones
3. Let ipod turn off by itself
4. Reinsert headphones / play ipod
When I turn it back on again, there is no sound from the headphones and I need to restart it.
So, the normal scenario is that I get to work, pause my ipod, remove the headphones and plug them into my laptop, letting the ipod turn off by itself after a few mintues. When I go to leave again and plug my headphones back in.... no sound.
It happens with any music file or video file.
Now, if this is a software/firmware problem, then I will patiently work around it. But if it might be a hardware issue, then I will send it back again, especially now that I know how to reproduce the problem reliably.
Of course, I've restored the iPod many times and have tried it on different computers with many audio and video files. The problem persists.
Any thoughts?
Thanks.
sam
5G 80gb Mac OS X (10.4.9)

I have the same problem (sort of). I used to think I was losing the sound output, until I notice that the iPod errouneously and randomly turned the volume down to zero. Since this occurs while I'm driving with the cassette adapter and plug-in power adapter in use, nothing is touching the face of the iPod.
Now for the bad part. It is now starting to go the other way. I'll be happily listening to the iPod when it suddenly pegs to 100% volume. Sometimes it jumps around - up, down and then to zero.
I sent my 5th gen 60 gig iPod in for servicing. I got it back yesterday with no repairs and it has already started pegging at 100%. If this isn't a problem with the iPod (according to Apple) then there is a MAJOR software bug that needs to be addressed. I don't like getting "shined on" by Apple just because they didn't reproduce the problem during their half hour of troubleshooting.
MacPro, MacBook Pro, Mac Mini (Intel), iMac (Intel) Mac OS X (10.4.9)

Put CD on Ipod problem

Hi,
i'm just new i the Ipod world but i'm using for a long time
itunes...Now with my new ipod i'm having a problem...
I've got a few compilation cd's witch are standing in itunes in one map (cover flow) putting an album-artist into the info...
but when I put it on my ipod...he makes differt cd's...
i know it's not very clear but i hope it morre understandable with
the following screen caps:
http://yfrog.com/7citunesmj
This picture is how it is show in Itunes and how i sync it on
my ipod (this cover contains 21 songs)
http://yfrog.com/jprimg0353j
http://yfrog.com/5vrimg0354oj
http://yfrog.com/58rimg0355j
http://yfrog.com/06rimg0356j
http://yfrog.com/58rimg0357j
http://yfrog.com/jprimg0358j
http://yfrog.com/j3rimg0359yj
all these pictures is how the 1 cd i sync from Itunes is Shown
on My ipod, under all of this covers there are 21 songs...
i hope everybody understand my question...
thanks a lot!
greetz
mathias

The iPod sees the new computer as a new iTunes library. You can only sync with one iTunes library. However, you can manage music among disfferent computers. See:
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